Zendesk Sell vs Salesforce Sales Cloud vs Bigin by Zoho CRM Comparison
Zendesk Sell
Starting at $19 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Zendesk Sell is the complete solution for selling online or in-person with any channel, product and pricing model. You can create offers, customize and personalize them, automate pricing based on specific triggers, set u…
Salesforce Sales Cloud
Starting at $25 /user/month
- Free Trial
- Individuals
- Large Enterprises
Salesforce Sales Cloud is a cloud-based CRM solution designed to help businesses manage customer relationships, boost sales productivity, and drive revenue growth. Whether you're just starting or scaling your business, S…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…
Zendesk Sell leads on user satisfaction with a 4.5-star rating across 475 reviews.
Zendesk Sell vs Salesforce Sales Cloud vs Bigin by Zoho CRM — at a glance
| Feature | Zendesk Sell | Salesforce Sales Cloud | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | 4.5 / 5 | 4.4 / 5 | 4.3 / 5 |
| Reviews | 475 | 23,347 | 119 |
| Starting price | $19 /User/Month | $25 /user/month | $7 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Individuals, Large Enterprises, Medium Business | Small Business |
| Category | CRM Software | CRM Software | CRM Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2 | — |
| Data residency | Global | Global | Global |
Key differences between Zendesk Sell and Salesforce Sales Cloud
- Pricing: Zendesk Sell starts at $19 /User/Month, while Salesforce Sales Cloud starts at $25 /user/month.
- Target audience: Zendesk Sell is built for Large Enterprises and Medium Business, while Salesforce Sales Cloud targets Individuals and Large Enterprises.
- User satisfaction: Zendesk Sell scores higher with a 4.5-star average.
- Deployment: Zendesk Sell supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Salesforce Sales Cloud supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Zendesk Sell vs Salesforce Sales Cloud vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for SMB sales teams needing easy, integrated CRM with automation.
- You want a simple, user-friendly CRM with minimal learning curve.
- You need seamless integration with Zendesk Support and popular tools like G-Suite and Mailchimp.
- You require robust automation to reduce manual sales tasks and streamline workflows.
- Your enterprise demands highly customizable workflows and advanced reporting.
- You rely heavily on advanced bulk email or phone system integrations without third-party tools.
Individuals, Large Enterprises, Medium Business
Small Business
Zendesk Sell typically suits Large Enterprises and Medium Business. Salesforce Sales Cloud tends to fit Individuals and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Zendesk Sell is the complete solution for selling online or in-person with any channel, product and pricing model. You can create offers, customize and personalize them, automate pricing ... Read More about Zendesk Sell | Salesforce Sales Cloud is a cloud-based CRM solution designed to help businesses manage customer relationships, boost sales productivity, and drive revenue growth. Whether you're just ... Read More about Salesforce Sales Cloud | Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM |
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Entry Level Pricing |
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Free Trial Availability | |||
Spotsaas ScoreWhat's this? ↗ | 9.1/10 | 8.6/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | 50 to 5,000 employees | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Streamlined Sales Processes: With Salesforce Sales Cloud, your team can automate repetitive tasks, allowing them to focus on what truly matters—building relationships and closing deals. This means less time spent on admin and more time engaging with clients.
- 360-Degree Customer View: By consolidating customer data in one place, you and your team can gain valuable insights into customer behavior and preferences. This comprehensive perspective enables personalized interactions, enhancing customer satisfaction and loyalty.
- Enhanced Collaboration: Salesforce Sales Cloud fosters seamless communication among team members through shared dashboards and real-time updates. Managers can easily monitor progress, while sales reps stay informed about leads, ensuring everyone is aligned toward common goals.
No key benefits available yet.
Best fit
No best-fit guidance available yet.
- 50 to 5,000 employees
- Martech, Revtech, Fintech, Sales Automation, SaaS, and Consulting
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
No best-fit guidance available yet.
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Users may seek alternatives due to high costs associated with Salesforce Sales Cloud, as smaller businesses or startups often find the pricing structure prohibitive for their budgets and growth objectives.
- Some organizations may require more tailored solutions that better fit their specific industry needs, prompting them to explore alternatives that offer customizable features not available in Salesforce.
- Integration challenges can lead users to consider other platforms, especially if they rely on specific tools or software that do not seamlessly connect with Salesforce's ecosystem.
No alternatives guidance available yet.
Software Demo
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How do Zendesk Sell, Salesforce Sales Cloud and Bigin by Zoho CRM Compare on Features?
Total Features | 29 Features | 19 Features | 10 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Zendesk Sell, Salesforce Sales Cloud and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
Zendesk Sell vs Salesforce Sales Cloud User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise Zendesk Sell for its ease of use and integration capabilities but note limitations in customization and occasional performance issues. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 40 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Intermind  Stapples  Freshly |  Vodafone  T-Mobile  BRP |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
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Media and Screenshots
Screenshots | No screenshots available. |  4 Screenshots |
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Videos |  2 Videos |  1 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Zendesk Sell or Salesforce Sales Cloud?
- Zendesk Sell edges out the other on user ratings (4.5 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Zendesk Sell and Salesforce Sales Cloud offer a free trial?
- Yes, both Zendesk Sell and Salesforce Sales Cloud offer a free trial.
- What is the starting price of Zendesk Sell vs Salesforce Sales Cloud?
- Zendesk Sell starts at $19 /User/Month. Salesforce Sales Cloud starts at $25 /user/month.
- What are the top alternatives to Zendesk Sell?
- Top alternatives to Zendesk Sell include Bigin by Zoho CRM, Hubspot Marketing Hub, ClickUp, Zoho CRM, Salesforce.
- What are the top alternatives to Salesforce Sales Cloud?
- Top alternatives to Salesforce Sales Cloud include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.