Xero vs MYOB vs HostBooks vs Sage Accounting (Sage One) - Which Tool Fits Your Business?

Pros and Cons of Xero

• Excellent and highly responsive customer support, praised for quick problem resolution and knowledgeable staff.

• Patient and professional support team offering step-by-step guidance, making it easier for users to solve complex issues.

• Easy to use for new users, with support helping users smoothly transition from other software like QuickBooks.

• Clear and effective troubleshooting guidance, allowing users to resolve technical issues like browser or payroll challenges effortlessly.

• Difficulty in connecting with support initially, though the quality of assistance once connected is rated highly.

• New users may experience challenges with specific features (e.g., payroll matching or batch payments) without support.

Pros and Cons of MYOB

• Excellent customer service with knowledgeable, patient, and helpful staff for resolving queries and providing step-by-step assistance.

• User-friendly interface that simplifies day-to-day tasks, bookkeeping, invoicing, and report generation.

• Comprehensive accounting features for payroll, expense tracking, taxation, and compliance, making it suitable for businesses of various sizes.

• Automates accounting processes and integrates bank feeds, significantly reducing manual effort.

• Subpar customer support experience with long wait times, call disconnections, and unresolved issues being frequently mentioned.

• Frequent bugs, system glitches, and problematic updates negatively affect usability and create additional work for users.

Pros and Cons of HostBooks