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Voyc vs Castel Explore Comparison

Last updated:

Voyc

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Voyc, a cutting-edge speech analytics software powered by AI, is the ultimate solution for regulated organizations. It enables them to effortlessly monitor 100% of their contact center conversations, resulting in improve…

Castel Explore

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Castel Explore is an advanced software designed to enhance your contact center's customer experience and performance. It offers transcribed speech analytics to accurately document client interactions and streamline the p…

Voyc vs Castel Explore — at a glance

FeatureVoycCastel Explore
Rating
Reviews
Starting priceContact for pricingContact for pricing
Free trial No No
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategorySpeech Analytics SoftwareSpeech Analytics Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud
API
Support modesOnlineOnline
Data residencyGlobalUS

Key differences between Voyc and Castel Explore

  • Deployment: Voyc supports SaaS/Web/Cloud; Castel Explore supports SaaS/Web/Cloud.

Voyc vs Castel Explore — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Speech Analytics Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Voyc - Speech Analytics Software
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Talk to an expert
Castel Explore - Speech Analytics Software
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Talk to an expert

Biggest differences

Start here before you go deeper into features.

Voyc

Best for

Large Enterprises, Medium Business, Small Business

Castel Explore

Best for

Large Enterprises, Medium Business, Small Business

Voyc typically suits Large Enterprises and Medium Business. Castel Explore tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Voyc, a cutting-edge speech analytics software powered by AI, is the ultimate solution for regulated organizations. It enables them to effortlessly monitor 100% of their contact center ... Read More about Voyc

Castel Explore is an advanced software designed to enhance your contact center's customer experience and performance. It offers transcribed speech analytics to accurately document client ... Read More about Castel Explore

Free Trial Availability

  • No free trial
  • No free trial

Best Company Size

Medium BusinessLarge Enterprises
Get pricing help
Get pricing help

Software Demo

Demo

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Compare Voyc and Castel Explore on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Pricing Plans

      • Not Available
      • Not Available

      Other Details

      Organization Types supported

      • Large Enterprises
      • Small Business
      • Medium Business
      • Freelancers
      • Individuals
      • Large Enterprises
      • Small Business
      • Medium Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Not Available
      • Not Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      Data Residency

      🌐 Global
      🇺🇸 US

      Voyc User Reviews & Rating Comparison

      Spotsaas Editor’s POV generated by AI

      What buyers like

      • Customer-centric approach, willingness to go the extra mile for clients.
      • User-friendly interface, simple script building, and accurate call grading.
      • Supportive team that listens to customer feedback and continuously improves the offering.

      Common complaints

      • Need for improvements in call organization (e.g., sorting calls into folders).
      • Inaccuracies in transcript, occasional system slowness, and limited feature development speed.
      • Challenges in accurately grading calls in different languages and tracking graded calls.

      Buyer sentiment

      Insufficient publicly available reviews to determine overall buyer sentiment.

      What buyers like

      • Post-call evaluation features
      • Automated voice transcription
      • User-friendly interface

      Common complaints

      • May require integration efforts
      • Limited to contact centers
      • Potentially high costs

      Pros and Cons

      • Comprehensive monitoring of all conversations

      • Quick detection of regulatory concerns

      • Focus on improving customer outcomes

      • May require significant setup time

      • Best suited for larger organizations

      • Accurate automated voice transcription

      • User-friendly post-call evaluation interface

      • Ability to track and analyze key phrases in calls

      • Pricing is quotation based and not publicly available

      • Limited information on integrations and customization

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      List of Customers

      Customers

      Momentum

      Momentum

      Standard bank

      Standard bank

      sanlam

      sanlam

      No Customers information available.

      Media and Screenshots

      Videos

      video-0

      2 Videos

      video-0

      1 Videos

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Voyc or Castel Explore?
      Voyc and Castel Explore are closely matched with equal user ratings of -1.0. The right choice depends on your team size, budget, and specific Speech Analytics Software needs.
      Do Voyc and Castel Explore offer a free trial?
      Neither Voyc nor Castel Explore currently lists a free trial.
      What is the starting price of Voyc vs Castel Explore?
      Voyc starts at Contact for pricing. Castel Explore starts at Contact for pricing.
      What are the top alternatives to Voyc?
      Top alternatives to Voyc include NeoSound Intelligence, VoiceBase, Observe.AI, Verint Speech Analytics, Awaken Conversations.
      What are the top alternatives to Castel Explore?
      Top alternatives to Castel Explore include Dialpad Contact Center, Provana Speech Analytics, NeoSound Intelligence, VoiceBase, Verint Speech Analytics.

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