Vivantio vs InvGate Service Desk Comparison
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and executives. A comprehensive das…
InvGate Service Desk
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Invgate Service Desk is a powerful, yet easy to use Service Desk Software that provides an end-to-end solution for supporting customers and processes. With its flexible Service Desk module, e-ticketing, helpdesk, invento…
InvGate Service Desk leads on user satisfaction with a 4.6-star rating across 13 reviews.
SpotSaaS Analysis
VivantioInvGate Service Desk
The core difference between Vivantio and InvGate Service Desk lies in InvGate's focus on mid-to-large IT teams with a need for flexible, comprehensive service desk solutions, while Vivantio's target audience and specific advantages are not clearly defined. Ideal buyers for InvGate are mid-to-large organizations seeking integrated inventory management and customizable reporting, whereas Vivantio may appeal to a wider range of users without specific requirements.
- Pricing starts at $42 - Target audience and best use cases are not specified - Features and functionalities remain unclear - Lacks defined company size applicability - May suit various business sizes - Ideal for users seeking basic service desk solutions
- Best for mid-to-large IT teams - Supports 51-500 and 500+ employee organizations - Offers integrated inventory management - Highly customizable reporting options available - Focused on end-to-end service desk solutions - Ideal for organizations with specific service desk needs
Vivantio vs InvGate Service Desk — at a glance
| Feature | Vivantio | InvGate Service Desk |
|---|---|---|
| Rating | 4.2 / 5 | 4.6 / 5 |
| Reviews | 234 | 13 |
| Starting price | $42 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | GDPR | GDPR |
| Data residency | Global | US |
Key differences between Vivantio and InvGate Service Desk
- Pricing: Vivantio starts at $42 /User/Month. InvGate Service Desk pricing is not publicly listed.
- User satisfaction: InvGate Service Desk scores higher with a 4.6-star average.
- Deployment: Vivantio supports SaaS/Web/Cloud; InvGate Service Desk supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac.
Vivantio vs InvGate Service Desk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for mid-to-large IT teams needing flexible, end-to-end service desk solutions.
- You require integrated inventory management within your service desk workflow.
- Your organization values highly customizable reporting tailored to specific needs.
- You manage IT service, customer support, or internal helpdesk operations with 50+ employees.
- You are a very small business with minimal IT support requirements.
- You need transparent, publicly available pricing for quick procurement decisions.
Vivantio typically suits Large Enterprises and Medium Business. InvGate Service Desk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and ... Read More about Vivantio | Invgate Service Desk is a powerful, yet easy to use Service Desk Software that provides an end-to-end solution for supporting customers and processes. With its flexible Service Desk module, ... Read More about InvGate Service Desk |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare Vivantio and InvGate Service Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
GDPR | ✓ Yes | ✓ Yes |
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Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Vivantio User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlighting ease of use and comprehensive features, tempered by concerns over pricing transparency and setup complexity. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  YODEL  West Ham United  Southern Housing Group |  Toyota  Mc Donalds  PWC |
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Media and Screenshots
Screenshots |  5 Screenshots |  6 Screenshots |
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Videos |  4 Videos |  3 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Vivantio or InvGate Service Desk?
- InvGate Service Desk edges out the other on user ratings (4.6 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Vivantio and InvGate Service Desk offer a free trial?
- Yes, both Vivantio and InvGate Service Desk offer a free trial.
- What is the starting price of Vivantio vs InvGate Service Desk?
- Vivantio starts at $42 /User/Month. InvGate Service Desk starts at Contact for pricing.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to InvGate Service Desk?
- Top alternatives to InvGate Service Desk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.