UserVoice vs SmartSurvey Comparison
UserVoice
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
UserVoice is an innovative platform that helps customers to effectively acquire and collect user feedback effortlessly. It provides actionable insights to enable businesses to understand, document, and measure customer s…
SmartSurvey
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
SmartSurvey is Customer Feedback Software that enables companies to collect, store, organize and analyze the feedback from their customers. SmartSurvey offers unlimited survey pages and questionnaires and advanced statis…
SmartSurvey leads on user satisfaction with a 4.5-star rating across 187 reviews.
UserVoice vs SmartSurvey — at a glance
| Feature | UserVoice | SmartSurvey |
|---|---|---|
| Rating | 4.2 / 5 | 4.5 / 5 |
| Reviews | 358 | 187 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Survey/ User Feedback Software | Survey/ User Feedback Software |
| Platforms | SaaS/Web/Cloud, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | GDPR |
| Data residency | Global | US |
Key differences between UserVoice and SmartSurvey
- User satisfaction: SmartSurvey scores higher with a 4.5-star average.
- Deployment: UserVoice supports SaaS/Web/Cloud, Mobile - iOS; SmartSurvey supports SaaS/Web/Cloud.
UserVoice vs SmartSurvey — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Survey/ User Feedback Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for mid-to-large teams needing advanced user feedback and sentiment insights.
- You require strong integration with Salesforce, Zapier, and other platforms.
- Your product or customer experience teams need actionable insights from user feedback.
- You have 50+ employees and can manage a medium-complexity setup process.
- You are a very small business with a limited budget and need low-cost solutions.
- You want quick, out-of-the-box survey templates without customization or setup effort.
Best for small to medium businesses needing easy, advanced customer feedback surveys.
- You require unlimited survey pages and questionnaires without restrictions.
- You want built-in advanced statistical analysis and real-time result visualization.
- You need automated, immediate surveys triggered by website visitor actions.
- Your organization needs highly customized or complex survey workflows.
- You require deep CRM or ERP integrations for seamless data flow.
UserVoice: Best for mid-to-large teams needing advanced user feedback and sentiment insights. SmartSurvey: Best for small to medium businesses needing easy, advanced customer feedback surveys.
Description | UserVoice is an innovative platform that helps customers to effectively acquire and collect user feedback effortlessly. It provides actionable insights to enable businesses to understand, ... Read More about UserVoice | SmartSurvey is Customer Feedback Software that enables companies to collect, store, organize and analyze the feedback from their customers. SmartSurvey offers unlimited survey pages and ... Read More about SmartSurvey |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 8.9/10 | 9.1/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do UserVoice and SmartSurvey Compare on Features?
Total Features | 11 Features | 16 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare UserVoice and SmartSurvey on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
GDPR | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
UserVoice User Reviews & Rating Comparison
User Ratings | 4.2 (based on 358 reviews) | 4.5 (based on 187 reviews) |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate UserVoice for its robust feedback collection and integration features, though some express concerns about pricing transparency and setup complexity. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate SmartSurvey for its ease of use, robust analytics, and real-time reporting, though some express concerns about pricing transparency and integration options. What buyers like
Common complaints
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Pros and Cons |
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List of Customers
Customers | No Customers information available. |  NHS  IBM  Vodafone |
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Media and Screenshots
Screenshots |  4 Screenshots |  7 Screenshots |
|---|---|---|
Videos |  1 Videos |  1 Videos |
Top Alternatives to UserVoice and SmartSurvey in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, UserVoice or SmartSurvey?
- SmartSurvey edges out the other on user ratings (4.5 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do UserVoice and SmartSurvey offer a free trial?
- Yes, both UserVoice and SmartSurvey offer a free trial.
- What is the starting price of UserVoice vs SmartSurvey?
- UserVoice starts at Contact for pricing. SmartSurvey starts at Contact for pricing.
- What are the top alternatives to UserVoice?
- Top alternatives to UserVoice include SmartSurvey, QuestionPro, SurveySparrow, GetFeedback, Feedbacks.
- What are the top alternatives to SmartSurvey?
- Top alternatives to SmartSurvey include SurveyMonkey, Zoho Survey, QuestionPro, SurveySparrow, Qualtrics Core XM.