UserTesting vs Respondent Comparison
UserTesting
Starting at Contact for pricing
- Large Enterprises
- Medium Business
UserTesting is UX software that offers exceptional value for medium to large organizations. The focus of the product is on user feedback. UserTesting helps companies learn what users say and think about their products, s…
Respondent
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Respondent is a survey software for collecting feedback on the go. It's fast and easy to use on all major devices and has the same great features as the desktop version, including automated data collection, cross platfor…
UserTesting leads on user satisfaction with a 4.1-star rating across 2,396 reviews.
UserTesting vs Respondent — at a glance
| Feature | UserTesting | Respondent |
|---|---|---|
| Rating | 4.1 / 5 | 2.7 / 5 |
| Reviews | 2,396 | 251 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | UX Software | Survey/ User Feedback Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | — | — |
| Support modes | Business Hours, Online | Online |
| Certifications | SOC 2, GDPR | — |
| Data residency | Global | Global |
Key differences between UserTesting and Respondent
- User satisfaction: UserTesting scores higher with a 4.1-star average.
- Deployment: UserTesting supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Respondent supports SaaS/Web/Cloud.
UserTesting vs Respondent — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most UX Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for medium to large companies seeking rapid user feedback on prototypes.
- You need quick, reliable user feedback for UX research and product development.
- Your team includes UX researchers, product managers, or marketing professionals.
- You want a simple, low-complexity setup with a user-friendly testing platform.
- You are a small startup or have a limited budget for UX testing tools.
- Your organization requires extensive, responsive customer support.
Large Enterprises, Medium Business, Small Business
UserTesting typically suits Large Enterprises and Medium Business. Respondent tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | UserTesting is UX software that offers exceptional value for medium to large organizations. The focus of the product is on user feedback. UserTesting helps companies learn what users say ... Read More about UserTesting | Respondent is a survey software for collecting feedback on the go. It's fast and easy to use on all major devices and has the same great features as the desktop version, including automated ... Read More about Respondent |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.7/10 | 8.5/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Medium BusinessLarge Enterprises | — |
Get pricing help | Get pricing help |
Software Demo
Demo |  Respondent has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
|---|
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How do UserTesting and Respondent Compare on Features?
Total Features | 9 Features | 10 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare UserTesting and Respondent on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Pricing Plans |
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Pricing Page |  |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
UserTesting User Reviews & Rating Comparison
User Ratings | 2.7 (based on 251 reviews) | |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users appreciate the platform's ease of use and earning potential but express concerns about customer support and test availability. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is cautious across 251 reviews, with several recurring concerns in feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Microsoft  Expedia  FamilySearch |  Allstate  ebay  Huge |
|---|
Media and Screenshots
Screenshots |  5 Screenshots |  1 Screenshots |
|---|---|---|
Videos |  2 Videos | No videos available. |
Top Alternatives to UserTesting and Respondent in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, UserTesting or Respondent?
- UserTesting edges out the other on user ratings (4.1 vs 2.7). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do UserTesting and Respondent offer a free trial?
- Neither UserTesting nor Respondent currently lists a free trial.
- What is the starting price of UserTesting vs Respondent?
- UserTesting starts at Contact for pricing. Respondent starts at Contact for pricing.
- What are the top alternatives to UserTesting?
- Top alternatives to UserTesting include Figma, UXCam, UserX, UXtweak, UserZoom.
- What are the top alternatives to Respondent?
- Top alternatives to Respondent include SurveyMonkey, QuestionPro, SurveySparrow, Couchsurvey, Inquisium.