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Compare UserEcho vs Trakdesk vs Zendesk Support vs Zoho Desk

UserEcho - Help Desk Software
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Trakdesk - Help Desk Software
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Overview

Description

UserEcho provides a comprehensive Help Desk Software platform. No other product has all of the features which allow to service customers more efficiently and with greater satisfaction—sales ... Read More

Trakdesky is a ticketing system designed for help desk and support staff from the corporate level to stand alone software vendors. Give customers a great experience when they have trouble ... Read More

Entry Level Pricing
  • Starts from $19 , Billed Yearly
  • Starts from $9.99 , Billed Yearly
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

8.5/10

8.6/10

User Ratings

4.2

(21)

4.5

(1)
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Software Demo

Demo

Features

Total Features

15 Features

14 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , Billed Yearly
          • $9.99 , Billed Yearly
          Pricing Plans
          • UserEcho

            • Feedback forums

            • Support tickets

            • Knowledge base

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          • Starter

            • Email to ticket

            • Custom Domain

            • Ticket Time Tracking

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          • Professional

            • Includes features of Starter plan, plus

            • Announcements

            • Multiple Business Hours

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          • Business

            • Includes features of Professional plan, plus

            • Game Mechanics

            • Portal Customization

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          • Browse all pricing plans
          Pricing Pageuserecho pricingtrakdesk pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Not Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          10

          Very Good

          10

          Good

          0

          Poor

          0

          Terible

          1

          Excellent

          2

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          UserEcho_customers_0

          UserEcho_customers_0

          UserEcho_customers_1

          UserEcho_customers_1

          UserEcho_customers_2

          UserEcho_customers_2

          No Customers information available.

          Media and Screenshots

          Screenshots

          3 Screenshots

          No screenshots available.

          Videos
          video-0

          2 Videos

          video-0

          1 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both UserEcho and Trakdesk offer a Free Trial.

          UserEcho is designed for Large Enterprises, Medium Business and Small Business.

          Trakdesk is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for UserEcho Starts at $19/Month when Billed Yearly whereas for Trakdesk Starts at $9.99/User/Month when Billed Yearly.

          Some top alternatives to UserEcho includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, HelpDesk, SysAid, Jitbit Helpdesk, CRMdesk, Helprace, ReadyDesk, UseDesk, HelpdeskEddy, Trakdesk, Help Desk Premier and BoldDesk.

          Some top alternatives to Trakdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, Helprace, ReadyDesk, Sitehelpdesk, HESK, Help Desk Premier and BoldDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].