What does Userback offer?

Userback is the ultimate feedback management tool that streamlines the collaboration between users and their customers. With Userback, users can easily add multiple projects and team members, while maintaining project-based restrictions. This powerful tool also integrates seamlessly into clients' project management workflows, allowing them to turn feedback into actionable tasks. Real-time insights into web project performance and client campaigns are also provided. Users can collect feedback in various forms, including screenshots and edits, and easily manage them through tagging, categorizing, and filtering options. Userback integrates with popular bug tracking and project management software like Slack, Jira, Trello, and more, making it the go-to solution for effective feedback management.

Is Userback right for my team?

Userback is designed for Individuals, Freelancers / Consultants, Medium Business, Small Business. A free trial is available.

Userback Comparison

Last updated: May 19, 2026

Userback

4.7(113 reviews)

Starting at $14 /Month

Free Trial
Individuals
Freelancers / Consultants

Userback is the ultimate feedback management tool that streamlines the collaboration between users and their customers. With Userback, users can easily add multiple projects and team members, while maintaining project-ba…

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Where each product wins, per real buyers

Most Bug Tracking Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

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Biggest differences

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Start here before you go deeper into features.

Userback

Best for SMBs needing intuitive, real-time user feedback and collaboration.

Choose if

You are a web development agency or product team needing seamless feedback capture with annotations and screenshots.
You want easy integration with project management tools like Trello to turn feedback into actionable tasks.
You require a flexible, medium-complexity setup that supports multiple projects and team collaboration.

Consider alternatives if

You are a large enterprise needing extensive integrations with platforms like Salesforce or WordPress.
You need advanced widget customization, feedback grouping, or highly tailored notification and user identity management.

Description	Userback is the ultimate feedback management tool that streamlines the collaboration between users and their customers. With Userback, users can easily add multiple projects and team ... Read More about Userback
Entry Level Pricing	Starts from $14 , Billed Yearly
Free Trial Availability	Get Free Trial
Spotsaas Score What's this? ↗	9.1/10
User Ratings Based on verified Spotsaas reviews	4.7 (113)
Best Company Size	FreelancersSmall to medium businesses
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Software Demo

Demo		has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

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Features

Total Features	11 Features
Unique Features	No unique features
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Pricing and trial details

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$14 , Billed Yearly
Pricing Plans	Solo Get Started 2 Users 1 Project Unlimited Reporters Show more + Startup Get Started 10 Users Unlimited Projects Includes features of Solo plan, plus Show more + Company Get Started 15 Users Unlimited Projects Includes features of Startup plan, plus Show more + Browse all pricing plans
Pricing Page
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Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Installed - Windows Installed - Mac Mobile - iOS Mobile - Android Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online
API Support	Available
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Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

HIPAA	✗ No	—
GDPR	✓ Yes	—
Single Sign-On (SSO)	✓ Yes	—
Data Encryption	✓ Yes	—

User Reviews & Rating Comparison

User Ratings	4.7 (based on 113 reviews)
Rating Distribution	152 26 2 0 0
Spotsaas Editor’s POV generated by AI	Buyer sentiment Users highly value Userback's ease of use and effective feedback management, though some express concerns about integrations and customization limitations. What buyers like Ease of use Integration with website projects Enhanced team collaboration Common complaints Limited platform integrations Pricing concerns
Pros and Cons	Intuitive and easy-to-use interface for both support reps and end users Seamless integration with website projects enabling screenshot notation and user feedback Facilitates team and client communication, saving time and enhancing collaboration Limited integrations with platforms such as Salesforce, WordPress, and Joomla Pricing concerns for smaller businesses and freelancers
Positive Reviews	No reviews available for the product
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