Trustpilot vs Reputation.com Comparison
Trustpilot
Starting at $200 /Month
- Large Enterprises
- Medium Business
Trustpilot is a software solution that allows organizations to connect with customers. Trustpilot uses social media data to help companies understand their reputation and identify opportunities to improve how they respon…
Reputation.com
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Reputation.com is a online reputation management software and services. This software helps companies and individuals clean up reputations they don't like - or that have been damaged due to identity theft or some other a…
Reputation.com leads on user satisfaction with a 4.4-star rating across 1,073 reviews.
SpotSaaS Analysis
TrustpilotReputation.com
The core difference lies in Trustpilot's focus on e-commerce and marketing teams seeking straightforward review management, while Reputation.com caters to large enterprises needing advanced reputation recovery and reporting capabilities. Ideal buyers for Trustpilot are e-commerce businesses valuing customer feedback, whereas Reputation.com is best suited for large organizations or government agencies managing intricate brand reputations.
- Best for e-commerce and marketing teams - Simple and user-friendly review management - Fast, responsive customer service - Suitable for small businesses and large enterprises - Focuses on authentic customer feedback integration - Priced at $200
- Best for large enterprises and government agencies - Robust reputation recovery tools - Detailed reporting capabilities - Ideal for managing complex brand reputations - Suitable for medium to large businesses - Price not listed
Trustpilot vs Reputation.com — at a glance
| Feature | Trustpilot | Reputation.com |
|---|---|---|
| Rating | 4.0 / 5 | 4.4 / 5 |
| Reviews | 79,567 | 1,073 |
| Starting price | $200 /Month | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Reputation Management Software | Reputation Management Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | — |
| Support modes | Business Hours, Online | Business Hours, Online |
| Certifications | GDPR | SOC 2, GDPR |
| Data residency | Global | Global |
Key differences between Trustpilot and Reputation.com
- Pricing: Trustpilot starts at $200 /Month. Reputation.com pricing is not publicly listed.
- User satisfaction: Reputation.com scores higher with a 4.4-star average.
- Deployment: Trustpilot supports SaaS/Web/Cloud; Reputation.com supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Trustpilot vs Reputation.com — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Reputation Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for e-commerce and marketing teams needing simple, trustworthy review management.
- You run an e-commerce business seeking authentic customer feedback integration.
- Your team values a user-friendly platform with fast, responsive customer service.
- You want a streamlined setup with a RESTful API for easy review display integration.
- You require highly customizable review workflows tailored to complex processes.
- You need advanced analytics and reporting beyond basic reputation insights.
Best for large enterprises needing robust reputation recovery and detailed reporting.
- You are a large enterprise or government agency managing complex brand reputations.
- Your team requires comprehensive reporting tools to monitor and improve public perception.
- You need a platform with strong support for reputation recovery in sensitive sectors like law firms.
- You are a small business with limited budget or need for simpler tools.
- You require extensive third-party app integrations and a broad marketplace ecosystem.
Trustpilot: Best for e-commerce and marketing teams needing simple, trustworthy review management. Reputation.com: Best for large enterprises needing robust reputation recovery and detailed reporting.
Description | Trustpilot is a software solution that allows organizations to connect with customers. Trustpilot uses social media data to help companies understand their reputation and identify ... Read More about Trustpilot | Reputation.com is a online reputation management software and services. This software helps companies and individuals clean up reputations they don't like - or that have been damaged due to ... Read More about Reputation.com |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.8/10 | 9.2/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessLarge Enterprises | Medium businessLarge enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Trustpilot and Reputation.com Compare on Features?
Total Features | 7 Features | 6 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Trustpilot and Reputation.com on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Trustpilot User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, fast service, and trustworthy reviews, tempered by concerns over review credibility and limited customization. What buyers like
Common complaints
| Buyer sentiment Users generally praise Reputation.com for its ease of use, effective review management, and strong customer support, while noting complexity and limited integrations as drawbacks. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  4 Screenshots |  2 Screenshots |
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Videos |  3 Videos |  3 Videos |
Top Alternatives to Trustpilot and Reputation.com in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Trustpilot or Reputation.com?
- Reputation.com edges out the other on user ratings (4.4 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Trustpilot and Reputation.com offer a free trial?
- Neither Trustpilot nor Reputation.com currently lists a free trial.
- What is the starting price of Trustpilot vs Reputation.com?
- Trustpilot starts at $200 /Month. Reputation.com starts at Contact for pricing.
- What are the top alternatives to Trustpilot?
- Top alternatives to Trustpilot include ReviewBuzz, Reputation.com, Critique, Review Tool, Shopper Approved.
- What are the top alternatives to Reputation.com?
- Top alternatives to Reputation.com include Cloud90, ReviewBuzz, Reputation Desk, Critique, ChatMeter.