Trustpilot vs Mention Comparison
Trustpilot
Starting at $200 /Month
- Large Enterprises
- Medium Business
Trustpilot is a software solution that allows organizations to connect with customers. Trustpilot uses social media data to help companies understand their reputation and identify opportunities to improve how they respon…
Mention
Starting at $24 /Month
- Free Trial
- Large Enterprises
- Medium Business
Mention is a reputation management and customer relations software that allows organizations and individuals to listen to what people are saying about them, respond to customers, monitor mentions, and publish stories to…
Mention leads on user satisfaction with a 4.2-star rating across 2,827 reviews.
SpotSaaS Analysis
TrustpilotMention
The core difference lies in Trustpilot's focus on review management for e-commerce businesses, while Mention specializes in brand mention tracking and social media engagement. Trustpilot is ideal for e-commerce teams seeking customer feedback, whereas Mention is best suited for marketing or customer support teams needing efficient monitoring of brand mentions.
- Best for e-commerce and marketing teams - Provides simple, trustworthy review management - Suitable for small businesses and large enterprises - Offers fast, responsive customer service - Integrates authentic customer feedback - Priced at $200
- Focuses on brand mention tracking - Ideal for social media engagement monitoring - Best for small and medium-sized businesses - Provides quick, accurate tracking across platforms - Offers automated alerts for social chatter - Priced at $24
Trustpilot vs Mention — at a glance
| Feature | Trustpilot | Mention |
|---|---|---|
| Rating | 4.0 / 5 | 4.2 / 5 |
| Reviews | 79,567 | 2,827 |
| Starting price | $200 /Month | $24 /Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Reputation Management Software | Reputation Management Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep) |
| Certifications | GDPR | GDPR |
| Data residency | Global | US |
Key differences between Trustpilot and Mention
- Pricing: Trustpilot starts at $200 /Month, while Mention starts at $24 /Month.
- Free trial: Mention offers a free trial; Trustpilot does not.
- User satisfaction: Mention scores higher with a 4.2-star average.
- Deployment: Trustpilot supports SaaS/Web/Cloud; Mention supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Trustpilot vs Mention — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Reputation Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for e-commerce and marketing teams needing simple, trustworthy review management.
- You run an e-commerce business seeking authentic customer feedback integration.
- Your team values a user-friendly platform with fast, responsive customer service.
- You want a streamlined setup with a RESTful API for easy review display integration.
- You require highly customizable review workflows tailored to complex processes.
- You need advanced analytics and reporting beyond basic reputation insights.
Best for streamlined brand mention tracking and social media engagement monitoring.
- You need quick, accurate tracking of brand mentions across multiple platforms.
- Your marketing or customer support team requires automated alerts for social chatter.
- You want an intuitive interface that simplifies social media engagement monitoring.
- Your organization requires extensive social media platform coverage beyond Mention’s scope.
- You need highly customizable, enterprise-grade analytics workflows and responsive support.
Trustpilot: Best for e-commerce and marketing teams needing simple, trustworthy review management. Mention: Best for streamlined brand mention tracking and social media engagement monitoring.
Description | Trustpilot is a software solution that allows organizations to connect with customers. Trustpilot uses social media data to help companies understand their reputation and identify ... Read More about Trustpilot | Mention is a reputation management and customer relations software that allows organizations and individuals to listen to what people are saying about them, respond to customers, monitor ... Read More about Mention |
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Entry Level Pricing |
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Spotsaas ScoreWhat's this? ↗ | 9.8/10 | 9.4/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessLarge Enterprises | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Trustpilot and Mention Compare on Features?
Total Features | 7 Features | 7 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Trustpilot and Mention on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
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GDPR | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Trustpilot User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, fast service, and trustworthy reviews, tempered by concerns over review credibility and limited customization. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Mention's ease of use and effective brand mention tracking, tempered by concerns over learning curve and support quality. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  4 Screenshots |  6 Screenshots |
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Videos |  3 Videos |  1 Videos |
Top Alternatives to Trustpilot and Mention in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Trustpilot or Mention?
- Mention edges out the other on user ratings (4.2 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Trustpilot and Mention offer a free trial?
- Mention offers a free trial. Trustpilot does not.
- What is the starting price of Trustpilot vs Mention?
- Trustpilot starts at $200 /Month. Mention starts at $24 /Month.
- What are the top alternatives to Trustpilot?
- Top alternatives to Trustpilot include ReviewBuzz, Reputation.com, Critique, Review Tool, Shopper Approved.
- What are the top alternatives to Mention?
- Top alternatives to Mention include Cloud90, WebPunch, ReviewBuzz, Mentionlytics, Reputation.com.