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Compare Trakdesk vs SmartSupport

Trakdesk - Help Desk Software
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Overview

Description

Trakdesky is a ticketing system designed for help desk and support staff from the corporate level to stand alone software vendors. Give customers a great experience when they have trouble ... Read More

A new Wiki-inspired approach to knowledge base software has made it easy for the little guy to understand and use. Smaller companies are able to use this software more effectively than ever ... Read More

Entry Level Pricing
  • Starts from $9.99 , Billed Yearly
  • Not Available
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

8.6/10

Not Available

User Ratings

4.5

(1)

0.5

(2)
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Software Demo

Demo

SmartSupport has not given any software demo yet

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Features

Total Features

14 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $9.99 , Billed Yearly
        • Not Available
        Pricing Plans
        • Starter

          • Email to ticket

          • Custom Domain

          • Ticket Time Tracking

          Show more +

        • Professional

          • Includes features of Starter plan, plus

          • Announcements

          • Multiple Business Hours

          Show more +

        • Business

          • Includes features of Professional plan, plus

          • Game Mechanics

          • Portal Customization

          Show more +

        • Browse all pricing plans
        • Not Available

        Other Details

        Organization Types supported
        • Medium Business
        • Small Business
        • Large Enterprises
        • Individuals
        • Freelancers
        • Medium Business
        • Small Business
        • Large Enterprises
        • Individuals
        • Freelancers
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - iOS
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - iOS
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Not Available
        • Not Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        2

        Very Good

        0

        Good

        0

        Poor

        0

        Terible

        0

        Excellent

        0

        Very Good

        0

        Good

        0

        Poor

        0

        Terible

        1

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Media and Screenshots

        Videos
        video-0

        1 Videos

        No videos available.

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Trakdesk and SmartSupport offer a Free Trial.

        Trakdesk is designed for Large Enterprises, Medium Business and Small Business.

        SmartSupport is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of Trakdesk begins at $9.99/User/Month when Billed Yearly, while pricing details for SmartSupport are unavailable.

        Some top alternatives to Trakdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, Helprace, ReadyDesk, Sitehelpdesk, HESK, Help Desk Premier and BoldDesk.

        Some top alternatives to SmartSupport includes KBPublisher, Drupal Wiki, TWiki, KnowledgeBase Manager Pro, Omnistar Kbase, Talisma KnowledgeBase, KnowledgeOwl, PaceKB, KnowledgeBase and ProProfs Knowledge Base.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].