KBPublisher Review: Is It The Right Enterprise Wiki Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $19 / Month when Billed Yearly
Overview
Pricing
Buyer feedback
Alternatives
Media
Support
FAQ
Blogs
What is KBPublisher?
KBPublisher, Enterprise Wiki software makes it easy to share and update information with customers and employees. With KBPublisher user can: - Manage product and service information - Share knowledge with customers and colleagues - Reduce training costs by providing accurate and up-to-date guidance - Help customers self-serve through chat, email, the Web, and the phone.
Pricing
Starts from $19 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Platform
Web-based — no mobile app
Installed - Windows
Installed - Mac
KBPublisher Software Demo
KBPublisher was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider KBPublisher
- Use cases
- Customer support knowledge bases, Internal employee training and documentation, Product and service information management
- Team types
- Customer support teams, Training and HR departments
- Company size
- Medium Business, Large Enterprises
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose KBPublisher
Facilitates sharing and updating information with customers and employees
Supports multiple communication channels including chat, email, web, and phone
Helps reduce training costs by providing accurate and up-to-date guidance
Is KBPublisher right for you?
Best for medium to large teams needing multi-channel knowledge sharing and training.
Choose KBPublisher if
- You need to manage and share product/service info with customers and employees
- Your customer support relies on chat, email, web, and phone self-service channels
- You want to reduce training costs with accurate, up-to-date internal documentation
Consider alternatives if
- You are a startup or small business with a limited budget
- You require advanced customization or deep integration capabilities in your wiki software
What buyers should know before shortlisting KBPublisher
KBPublisher is a user-friendly enterprise wiki that facilitates effective knowledge sharing among employees and customers. Its focus on self-service capabilities makes it a valuable tool for reducing training costs.
KBPublisher pros and cons
- KBPublisher pros
Facilitates sharing and updating information with customers and employees
Supports multiple communication channels including chat, email, web, and phone
Helps reduce training costs by providing accurate and up-to-date guidance
- KBPublisher cons
Limited user ratings and feedback indicating potential reliability or usability issues
Lack of transparent pricing information complicates budget planning
Ready to try it?
Get started with KBPublisher
Start your free trial — no credit card required.
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See how it stacks up
Compare KBPublisher side-by-side with top Enterprise Wiki Software alternatives.
What is the pricing of KBPublisher?
KBPublisher Pricing Plans
Essential
Up to 5 staff users
Unlimited end users
Unlimited articles
5 GB SSD Storage
99 % Uptime SLA
Team
Up to 10 staff users
Unlimited end users
Unlimited articles
Export plugin
Reports
Show more +
Professional
Up to 30 staff users
Unlimited end users
Unlimited articles
Export plugin
Reports
Show more +
Enterprise
Unlimited staff users
Unlimited end users
Unlimited articles
Export plugin
Reports
Show more +
KBPublisher reviews and ratings
Buyer sentiment
Mixed to negative sentiment with concerns about usability and limited feedback from users.
What buyers like
- Information sharing capabilities
- Multi-channel customer support
- Training cost reduction
Common complaints
- Low user ratings
- Pricing transparency issues
What users are saying
AR
Anonymous Reviewer
03/17/21
Decent product, limited in team capability; incompetent support
PROS & CONS What are the best aspects of this product? It's cheap. But you get what you pay for. It's easy to add articles, but you can't assign ...
Read more
AR
Anonymous Reviewer
02/18/19
Decent product, limited in team capability; incompetent support
PROS & CONS What are the best aspects of this product? It's cheap. But you get what you pay for. It's easy to add articles, but you can't assign ...
Read more
Alternatives to KBPublisher
KBPublisher Support Options
Frequently Asked Questions About KBPublisher
Common questions buyers ask before choosing KBPublisher.
KBPublisher is a strong fit if: You need to manage and share product/service info with customers and employees; Your customer support relies on chat, email, web, and phone self-service channels. Consider alternatives if: You are a startup or small business with a limited budget; You require advanced customization or deep integration capabilities in your wiki software.
Buyers commonly note the following limitations of KBPublisher: Limited user ratings and feedback indicating potential reliability or usability issues; Lack of transparent pricing information complicates budget planning; No clear evidence of advanced customization or integration capabilities.
Some top alternatives to KBPublisher includes Zoho Wiki, SmartSupport, KnowledgeBase Manager Pro, Omnistar Kbase and ProProfs Knowledge Base.
KBPublisher offers Free Trial, One-time license, Subscription pricing models
The starting price of KBPublisher is $19/Month when Billed Yearly
Ready to try it?
Get started with KBPublisher
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].