Totango vs Akita Comparison
Totango
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve customer satisfaction rates, identi…
Akita
Starting at $160 /Month
- Large Enterprises
- Medium Business
Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email automation, customer lifecycle a…
Totango leads on user satisfaction with a 4.2-star rating across 890 reviews.
SpotSaaS Analysis
TotangoAkita
The core difference lies in the target company size and the level of customization offered; Totango is tailored for mid-to-large companies seeking extensive CRM automation, while Akita caters to small to medium teams looking for a customizable, open-source solution. Ideal buyers for Totango are those managing customer success in larger organizations, whereas Akita is best suited for smaller teams wanting a flexible and cost-effective customer success tool.
- Best for mid-to-large companies - Robust customer success automation - Advanced event tracking capabilities - Integrated with CRM systems - Ideal for teams managing account growth - Suitable for companies with 51-500 or 500+ employees
- Best for small to medium teams - Open-source and customizable platform - Unlimited agents with live chat support - Flexible customer lifecycle management - Cost-effective solution at $160 - Ideal for teams needing escalation management
Totango vs Akita — at a glance
| Feature | Totango | Akita |
|---|---|---|
| Rating | 4.2 / 5 | 3.4 / 5 |
| Reviews | 890 | 3 |
| Starting price | Contact for pricing | $160 /Month |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | Available |
| Support modes | Business Hours, Online | Online |
| Certifications | SOC 2, GDPR | — |
| Data residency | Global | US |
Key differences between Totango and Akita
- Pricing: Akita starts at $160 /Month. Totango pricing is not publicly listed.
- User satisfaction: Totango scores higher with a 4.2-star average.
- Deployment: Totango supports SaaS/Web/Cloud; Akita supports SaaS/Web/Cloud.
Totango vs Akita — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for mid-to-large companies needing robust customer success and CRM automation.
- You manage customer success or account growth in a 50+ employee company.
- You require advanced event tracking and upsell capabilities integrated with CRM.
- You need a flexible platform to improve customer satisfaction and revenue growth.
- You are a small team seeking a simple, low-cost, out-of-the-box solution.
- You need transparent, fixed pricing without lengthy quotation processes.
Best for small to medium teams needing customizable, open source customer success tools.
- You want a free, open source platform with unlimited agents and live chat support.
- Your team requires flexible customer lifecycle and escalation management capabilities.
- You prefer a solution built on Ruby on Rails with efficient ElasticSearch indexing.
- Your company needs advanced analytics and extensive third-party integrations.
- You require strong vendor support, SLAs, or enterprise-grade feature sets.
Totango: Best for mid-to-large companies needing robust customer success and CRM automation. Akita: Best for small to medium teams needing customizable, open source customer success tools.
Description | Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve ... Read More about Totango | Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email ... Read More about Akita |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  Akita has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Totango and Akita on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Starting From |
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Pricing Plans |
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Totango User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights Totango’s strong CRM features and impact on customer success, tempered by concerns over pricing transparency and complexity. What buyers like
Common complaints
| Buyer sentiment Limited user feedback with mixed ratings, indicating early-stage adoption and potential feature gaps. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  SAP  Zoom  Bentley | No Customers information available. |
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Media and Screenshots
Screenshots |  2 Screenshots | No screenshots available. |
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Videos |  2 Videos | No videos available. |
Top Alternatives to Totango and Akita in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Totango or Akita?
- Totango edges out the other on user ratings (4.2 vs 3.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Totango and Akita offer a free trial?
- Neither Totango nor Akita currently lists a free trial.
- What is the starting price of Totango vs Akita?
- Totango starts at Contact for pricing. Akita starts at $160 /Month.
- What are the top alternatives to Totango?
- Top alternatives to Totango include Salesforce, Parlor, ChurnZero, ClientSuccess, Custify.
- What are the top alternatives to Akita?
- Top alternatives to Akita include Parlor, ClientSuccess, Custify, Salesmachine, Catalyst.