Compare Tidio Helpdesk vs osTicket vs Zendesk Support vs Zoho Desk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Tidio Helpdesk Visit website Visit Website *sponsored	osTicket (42) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Tidio Helpdesk is an AI-powered support solution designed to enhance team efficiency and boost customer satisfaction. This intuitive platform streamlines ticket management, turning chaotic ... Read More	osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps ... Read More
Entry Level Pricing	Starts from $24 , yearly	Starts from $9
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	Not Available	9.6/10
User Ratings		4.3 (56)
	Visit website	Get Quote

Software Demo

Demo

Features

Total Features	13 Features	16 Features
Unique Features
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Pricing

Pricing Option
Starting From	$24 , yearly	$9
Pricing Plans	Starter $29 /month Get Started Ideal for small businesses focused on enhancing customer satisfaction via live chat support. Everything in Free plus: 100 Handled Conversations Show more + Growth $59 /month Get Started Ideal for teams of all sizes prioritizing customer service as their competitive advantage. Everything in Starter plus: 250 Handled Conversations Show more + Plus $749 /month Get Started Everything in Growth plus: Custom quota of Handled Conversations Dedicated Success Manager Show more + Browse all pricing plans	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available
	Visit Website	Get Quote

User Reviews

User Ratings	No reviews available for the product	4.3 (based on 56 reviews)
Rating Distribution	No reviews available for the product	Excellent 31 Very Good 8 Good 2 Poor 0 Terible 1
Expert's Review generated by AI	Tidio Helpdesk is an impressive AI-powered support solution that optimizes team efficiency and enhances customer satisfaction. Its smart ticketing system ensures seamless organization, while ...Read more	No Expert ai Review available for the product
Pros and Cons	With a simple guided setup, teams can start using Tidio within minutes without extensive onboarding. Businesses can manage customer interactions across live chat, email, WhatsApp, Instagram, and Messenger from a single dashboard. The platform streamlines ticket management by automatically filtering, prioritizing, and routing tickets, ensuring faster resolutions. Tidio leverages advanced AI to provide personalized, human-like responses, reducing workload and improving response efficiency. Although AI-driven, complex or highly technical queries may still require human intervention, limiting full automation. While effective for most businesses, larger enterprises may require more advanced customization options beyond Tidio’s standard features.	No pros or cons available for the product
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
		Read reviews

Customers

Customers	Glovo Jaguar Stanley	No Customers information available.

Media and Screenshots

Screenshots	4 Screenshots	11 Screenshots
Videos	1 Videos	1 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Tidio Helpdesk and osTicket offer a Free Trial.

Tidio Helpdesk is designed for Large Enterprises, Medium Business and Small Business.

osTicket is designed for Individuals, Large Enterprises, Medium Business and Small Business.

Pricing for Tidio Helpdesk Starts at $24/month when yearly whereas for osTicket Starts at $9/User/Month.

Some top alternatives to Tidio Helpdesk includes Zendesk Support and Zoho Desk.

Some top alternatives to osTicket includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Jira Service Desk, Freshdesk, HelpDesk, SysAid, UVdesk, Jitbit Helpdesk, eStreamDesk, ReadyDesk, Spiceworks Help Desk, HESK, BoldDesk and GLPI.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Tidio Helpdesk vs osTicket vs Zendesk Support vs Zoho Desk

Tidio Helpdesk

osTicket

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure