TeamViewer vs GoTo Resolve Comparison
TeamViewer
Starting at $9 /month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
TeamViewer is an essential tool for all small business owners and members of large organizations. It allows you to directly access a remote desktop, as well as computer programs. TeamViewer allows you to enter a password…
GoTo Resolve
Starting at $39 /Month
- Free Trial
- Large Enterprises
- Medium Business
Introducing GoTo Resolve, the ultimate remote support management tool by GoToAssist. With its tagline of "Gain customers' loyalty through timely support," businesses can now provide efficient support to their clients any…
GoTo Resolve leads on user satisfaction with a 4.4-star rating across 329 reviews.
TeamViewer vs GoTo Resolve — at a glance
| Feature | TeamViewer | GoTo Resolve |
|---|---|---|
| Rating | 3.9 / 5 | 4.4 / 5 |
| Reviews | 12,204 | 329 |
| Starting price | $9 /month | $39 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Remote Access Software | Remote Access Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Business Hours | Online |
| Certifications | SOC 2, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | Global | US |
Key differences between TeamViewer and GoTo Resolve
- Pricing: TeamViewer starts at $9 /month, while GoTo Resolve starts at $39 /Month.
- Target audience: TeamViewer is built for Freelancers / Consultants and Large Enterprises, while GoTo Resolve targets Large Enterprises and Medium Business.
- User satisfaction: GoTo Resolve scores higher with a 4.4-star average.
- Deployment: TeamViewer supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; GoTo Resolve supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
TeamViewer vs GoTo Resolve — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Remote Access Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for simple, reliable remote access and IT support across platforms.
- You need an easy-to-use remote access tool for IT support or remote work.
- Your team requires cross-platform compatibility including Windows, macOS, Linux, iOS, and Android.
- You want robust security with end-to-end encryption and multi-factor authentication.
- You require extensive customization or advanced remote access features.
- You need uninterrupted commercial use without risk of mistaken bans for personal use.
Best for IT teams needing fast, AI-powered remote support and issue resolution.
- You want a simple, streamlined remote support tool with quick installation.
- Your IT staff needs AI-driven diagnostics to speed up troubleshooting.
- Your organization has 50 to 5,000 employees and requires integrated IT support features.
- You are a very small business with a limited IT budget.
- You require extensive, reliable customer support availability without sales engagement.
TeamViewer: Best for simple, reliable remote access and IT support across platforms. GoTo Resolve: Best for IT teams needing fast, AI-powered remote support and issue resolution.
Description | TeamViewer is an essential tool for all small business owners and members of large organizations. It allows you to directly access a remote desktop, as well as computer programs. TeamViewer ... Read More about TeamViewer | Introducing GoTo Resolve, the ultimate remote support management tool by GoToAssist. With its tagline of "Gain customers' loyalty through timely support," businesses can now provide ... Read More about GoTo Resolve |
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Entry Level Pricing |
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Free Trial Availability | ||
SpotScoreWhat's this? ↗ | 9.8/10 | 9.3/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 10-500 employeesLarge enterprises | 50 to 500 employees501 to 5,000 employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Smooth Remote Access: With TeamViewer, you can easily connect to devices from anywhere in the world, allowing your team to troubleshoot issues or collaborate in real-time without geographical constraints.
- Security Features: Your data is protected with end-to-end encryption and multi-factor authentication, keeping sensitive information secure during remote sessions.
- Cross-Platform Compatibility: Whether you're on Windows, macOS, Linux, iOS, or Android, TeamViewer has you covered. This flexibility means that your team can work together regardless of the devices they use.
- IT Support: GoTo Resolve lets teams manage and resolve issues quickly, reducing downtime and improving productivity. Your IT support is just a click away, making problem-solving smooth.
- Remote Access Capabilities: With reliable remote access tools, you can easily assist employees wherever they're working. This keeps your team connected and supported, maintaining business continuity even during unpredictable times.
- User-Friendly Interface: Designed with both tech-savvy users and novices in mind, GoTo Resolve simplifies the troubleshooting process. Administrators will appreciate how easy it is to train staff on this platform, leading to quicker adoption and less frustration.
Best fit
- 10 to 500 employees
- IT support, remote work solutions, education, healthcare, and manufacturing
- IT support technicians, remote support agents, system administrators, and educators
- 50 to 5,000 employees
- IT Services, Healthcare, Education, Financial Services, and Remote Work Solutions
- IT Support Specialists, Help Desk Technicians, System Administrators, and Customer Support Managers
Reasons buyers look elsewhere
- Pricing exceeds budget for solo users and small teams needing only basic remote access — competitors like Chrome Remote Desktop and AnyDesk cost less
- Lag and connection drops during sessions push users to alternatives with faster, more stable performance for critical work
- Teams with strict compliance requirements (HIPAA, SOC 2) switch to alternatives offering end-to-end encryption and on-premises data storage
- Users may seek alternatives to GoTo Resolve for cost efficiency, especially if their organization requires a more budget-friendly solution without compromising on essential remote support features and functionality.
- Organizations with specific compliance or security needs might look for alternatives that offer enhanced data protection measures or integration with existing security protocols that GoTo Resolve does not fully address.
- Teams seeking a more user-friendly interface or greater customization options could explore alternatives that provide tailored experiences and easier navigation, enhancing overall productivity and user satisfaction.
Software Demo
Demo |
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How do TeamViewer and GoTo Resolve Compare on Features?
Total Features | 8 Features | 7 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare TeamViewer and GoTo Resolve on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | — | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
TeamViewer User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate TeamViewer's ease of use, reliability, and free personal use, though some express frustration over mistaken commercial use bans and limited advanced features. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, quick setup, and effective remote support, tempered by concerns over occasional technical issues and support limitations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Siemens  Coca-Cola  Airbus | No Customers information available. |
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Media and Screenshots
Screenshots |  13 Screenshots | No screenshots available. |
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Videos |  4 Videos |  4 Videos |
Top Alternatives to TeamViewer and GoTo Resolve in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, TeamViewer or GoTo Resolve?
- GoTo Resolve edges out the other on user ratings (4.4 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do TeamViewer and GoTo Resolve offer a free trial?
- Yes, both TeamViewer and GoTo Resolve offer a free trial.
- What is the starting price of TeamViewer vs GoTo Resolve?
- TeamViewer starts at $9 /month. GoTo Resolve starts at $39 /Month.
- What are the top alternatives to TeamViewer?
- Top alternatives to TeamViewer include GoToMyPC, RemotePC, VNC Connect, RemoteToPC, AnyDesk.
- What are the top alternatives to GoTo Resolve?
- Top alternatives to GoTo Resolve include Zoho Assist, ScreenMeet, GoToMyPC, TeamViewer, AnyDesk.