TeamViewer vs ConnectWise Control vs Augmented Support - Which Tool Fits Your Business?

Pros and Cons of TeamViewer

• Free for personal use, making it accessible for occasional users helping family and friends without the need to pay for a license.

• Intuitive and easy-to-use interface, suitable for users of all technical levels, enhancing user experience.

• Reliable and stable performance, ensuring seamless and uninterrupted connections even over long distances.

• Convenient for remote troubleshooting, aiding users in helping elderly or less tech-savvy family members.

• Mistaken identification of personal usage as commercial, leading to potential bans and interruptions for users helping family without commercial intentions.

• Limited customization and advanced features, potentially restricting the growth of functionalities for power users or business applications.

Pros and Cons of ConnectWise Control

• Simplifies remote support with a comprehensive toolbox for efficient troubleshooting, file transfer, live chat, and multi-monitor support.

• Easy to connect to clients with customizable toolbox and multi-monitor feature for enhanced user experience.

• Intuitive UI with customization options, seamless communication, and efficient machine access.

• Provides efficient remote access, file transfer, and command execution, enhancing productivity.

• Potential learning curve for new users due to the extensive range of features available.

• Limited support options with chat-based or email support, lack of telephone support.

Pros and Cons of Augmented Support