SurveyLab vs TARS Comparison
SurveyLab
Starting at Contact for pricing
- Free Trial
- Freelancers / Consultants
- Large Enterprises
SurveyLab is designed to help to measure customer loyalty, satisfaction and net promoter score, NPS. userr NPS is a great way to monitor how customers feel about their experience. Measuring NPS for a few years is even mo…
TARS
Starting at Contact for pricing
- Free Trial
- Individuals
- Large Enterprises
TARS, a chatbot/virtual agent that drives excellent customer experience by delivering intelligent conversations across multiple channels to offer an integrated support. TARS, a chatbot for Zendesk , is the first AI solut…
SurveyLab leads on user satisfaction with a 4.8-star rating across 99 reviews.
SurveyLab vs TARS — at a glance
| Feature | SurveyLab | TARS |
|---|---|---|
| Rating | 4.8 / 5 | 4.7 / 5 |
| Reviews | 99 | 166 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Individuals, Large Enterprises, Medium Business |
| Category | NPS Software | Chatbots Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Online |
| Data residency | US | Global |
Key differences between SurveyLab and TARS
- Target audience: SurveyLab is built for Freelancers / Consultants and Large Enterprises, while TARS targets Individuals and Large Enterprises.
- User satisfaction: SurveyLab scores higher with a 4.8-star average.
- Deployment: SurveyLab supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; TARS supports SaaS/Web/Cloud.
SurveyLab vs TARS — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses measuring NPS with simple, intuitive surveys.
- You need quick, easy survey creation with drag-and-drop question types.
- Your team values multi-channel customer response collection for broader feedback.
- You want clear, tailored dashboards focused on NPS and customer satisfaction metrics.
- Your enterprise requires extensive integrations and advanced analytics capabilities.
- You need highly customizable survey workflows or faster, more responsive UI performance.
Best for AI-driven multi-channel customer support with Zendesk integration.
- You need seamless Zendesk integration for support workflow automation.
- You want AI-powered live chat support on Messenger.
- Your team requires flexible, configurable chatbot setup for diverse channels.
- You require transparent, out-of-the-box pricing without sales contact.
- You need extensive pre-built integrations beyond Zendesk and Messenger.
SurveyLab: Best for small to medium businesses measuring NPS with simple, intuitive surveys. TARS: Best for AI-driven multi-channel customer support with Zendesk integration.
Description | SurveyLab is designed to help to measure customer loyalty, satisfaction and net promoter score, NPS. userr NPS is a great way to monitor how customers feel about their experience. Measuring ... Read More about SurveyLab | TARS, a chatbot/virtual agent that drives excellent customer experience by delivering intelligent conversations across multiple channels to offer an integrated support. TARS, a chatbot for ... Read More about TARS |
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Free Trial Availability | ||
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Small BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare SurveyLab and TARS on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
Data Residency | 🇺🇸 US | 🌐 Global |
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SurveyLab User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise SurveyLab for its ease of use, flexible survey distribution, and strong customer support, though some note performance and navigation issues. What buyers like
Common complaints
| Buyer sentiment Buyers generally express high satisfaction with TARS' AI-driven chatbot capabilities and integration, though pricing opacity and setup complexity are noted concerns. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Daimler  SecureNow  GooglesNMore |
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Media and Screenshots
Screenshots | No screenshots available. |  5 Screenshots |
|---|---|---|
Videos |  1 Videos |  3 Videos |
Top Alternatives to SurveyLab and TARS in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SurveyLab or TARS?
- SurveyLab edges out the other on user ratings (4.8 vs 4.7). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SurveyLab and TARS offer a free trial?
- Yes, both SurveyLab and TARS offer a free trial.
- What is the starting price of SurveyLab vs TARS?
- SurveyLab starts at Contact for pricing. TARS starts at Contact for pricing.
- What are the top alternatives to SurveyLab?
- Top alternatives to SurveyLab include Zonka Feedback, Startquestion, Customer.guru, SatisMeter, YesInsights.
- What are the top alternatives to TARS?
- Top alternatives to TARS include Hiver, SmatBot, ChatMyBot, Rakebots, ChatBot.