Sprinklr vs Sprout Social vs Cortex vs Zoho Social Comparison
Sprinklr
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Sprinklr is a Instance-based Social Media Management system, offering a brand new way to connect social media to the enterprise and make it easier and safer for customers and employees to interact with companies. Designe…
Sprout Social
Starting at $199 per seat/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Sprout Social is a Social Media Management Platform that allows business users to manage, plan, and track their social media presence across multiple networks. Sprout Social is used by progressive companies to drive incr…
Cortex
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Cortex is a social media management software that lets user respond to customer service requests within seconds with live chat, email, SMS, or any channel user chooses. Cortex's automation tools let user easily turn data…
Zoho Social
Starting at $10 /Month
- Free Trial
- Individuals
- Large Enterprises
Zoho Social is a powerful Social Media Management Software in with a low cost per user model. It includes integrated tools like Campaign Builder, Reporting Dashboard and much more. Zoho Social allows to manage multiple s…
Sprout Social leads on user satisfaction with a 4.3-star rating across 2,477 reviews.
Sprinklr vs Sprout Social vs Cortex vs Zoho Social — at a glance
| Feature | Sprinklr | Sprout Social | Cortex | Zoho Social |
|---|---|---|---|---|
| Rating | 3.9 / 5 | 4.3 / 5 | 4.8 / 5 | 4.6 / 5 |
| Reviews | 291 | 2,477 | 12 | 5,380 |
| Starting price | Contact for pricing | $199 per seat/month | Contact for pricing | $10 /Month |
| Free trial | Yes | Yes | Yes | Yes |
| Free version | No | No | No | No |
| Best for | Large Enterprises, Medium Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business | Individuals, Large Enterprises, Medium Business |
| Category | Social Media Management Software | Social Media Management Software | Social Media Management Software | Social Media Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | — | — |
| Support modes | 24/7 (Live rep), Business Hours | 24/7 (Live rep), Business Hours, Online | Business Hours | Business Hours, Online |
| Certifications | SOC 2, GDPR, ISO 27001 | SOC 2, GDPR | — | GDPR |
| Data residency | Global | US | — | Global |
Key differences between Sprinklr and Sprout Social
- Pricing: Sprout Social starts at $199 per seat/month. Sprinklr pricing is not publicly listed.
- Target audience: Sprinklr is built for Large Enterprises and Medium Business, while Sprout Social targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: Sprout Social scores higher with a 4.3-star average.
- Deployment: Sprinklr supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Sprout Social supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Sprinklr vs Sprout Social vs Cortex vs Zoho Social — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Social Media Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for large enterprises needing centralized, secure multi-channel social media management.
- You manage social media for a large enterprise with 500+ employees.
- You require strong security and compliance features for social engagement.
- You need a centralized platform to govern and coordinate multiple social channels.
- You are a small business with simple or limited social media needs.
- You need a low-cost, easy-to-implement social media tool with transparent pricing.
Best for managing and tracking multi-network social media to drive sales.
- You need to manage multiple social media networks from one platform efficiently.
- Your marketing team wants to generate leads and drive incremental sales via social media.
- You require integrated tools for social media planning, tracking, and brand management.
- You are a freelancer or very small team looking for low-cost, minimal-feature solutions.
- You need highly customizable or niche social media tools beyond standard management features.
Large Enterprises, Medium Business
Best for affordable, easy multi-account social media management.
- You need to manage multiple social media accounts from one interface.
- Your team is small to medium-sized and values simple, streamlined workflows.
- You want integrated campaign building and reporting tools at low cost.
- Your enterprise requires advanced customization and deep CRM or sales automation integrations.
- You need highly advanced analytics and extensive third-party business tool integrations.
Sprinklr: Best for large enterprises needing centralized, secure multi-channel social media management. Sprout Social: Best for managing and tracking multi-network social media to drive sales.
Description | Sprinklr is a Instance-based Social Media Management system, offering a brand new way to connect social media to the enterprise and make it easier and safer for customers and employees to ... Read More about Sprinklr | Sprout Social is a Social Media Management Platform that allows business users to manage, plan, and track their social media presence across multiple networks. Sprout Social is used by ... Read More about Sprout Social | Cortex is a social media management software that lets user respond to customer service requests within seconds with live chat, email, SMS, or any channel user chooses. Cortex's automation ... Read More about Cortex | Zoho Social is a powerful Social Media Management Software in with a low cost per user model. It includes integrated tools like Campaign Builder, Reporting Dashboard and much more. Zoho ... Read More about Zoho Social |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.3/10 | 9.2/10 | 8.6/10 | 9.3/10 |
User RatingsBased on verified Spotsaas reviews | ||||
Best Company Size | 501-1000 employees1001+ employees | Small BusinessMedium Business | — | 1-50 employees51-500 employees |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |  Cortex has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Sprinklr, Sprout Social, Cortex and Zoho Social Compare on Features?
Total Features | 9 Features | 9 Features | 8 Features | 9 Features |
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Unique Features | No unique features | No unique features | No unique features | No unique features |
Get Quote | Get Quote | Get Quote |
Compare Sprinklr, Sprout Social, Cortex and Zoho Social on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No | — |
GDPR | ✓ Yes | ✓ Yes | — |
ISO 27001 | ✓ Yes | — | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes | — |
Audit Logs | ✓ Yes | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US | — |
Sprinklr vs Sprout Social vs Cortex User Reviews & Rating Comparison
User Ratings | ||||
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Rating Distribution | ||||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyers appreciate Sprinklr's robust enterprise capabilities but note its complexity and opaque pricing as drawbacks. What buyers like
Common complaints
| Buyer sentiment Buyers appreciate the platform's multi-network management and lead generation capabilities but express concerns about pricing transparency and feature depth. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 4 reviews, with consistently positive feedback. | Buyer sentiment Users generally praise Zoho Social for its ease of use and affordability, though some desire more advanced features and integrations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Verizon  Cisco  Samsung |  Coldwell Banker  Lowes  Edelman | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots |  4 Screenshots |  5 Screenshots |  10 Screenshots |
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Videos |  1 Videos |  2 Videos | No videos available. |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Sprinklr or Sprout Social?
- Sprout Social edges out the other on user ratings (4.3 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Sprinklr and Sprout Social offer a free trial?
- Yes, both Sprinklr and Sprout Social offer a free trial.
- What is the starting price of Sprinklr vs Sprout Social?
- Sprinklr starts at Contact for pricing. Sprout Social starts at $199 per seat/month.
- What are the top alternatives to Sprinklr?
- Top alternatives to Sprinklr include Zoho Social, Crowdfire, SocialBee, Salesforce, Brandwatch.
- What are the top alternatives to Sprout Social?
- Top alternatives to Sprout Social include Zoho Social, Crowdfire, SocialBee, Buffer, Sprinklr.