Yes, both Snappy and Jira offer a Free Trial.
Snappy is designed for Large Enterprises, Medium Business and Small Business.
Jira is designed for Large Enterprises, Medium Business and Small Business.
Pricing for Snappy Starts at $15/User/Month whereas for Jira Starts at $6.25/User/Month when Billed Yearly.
Some top alternatives to Snappy includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Deskero, Teamwork Desk, HelpDesk, SysAid, Jitbit Helpdesk, lemtalk, Spiceworks Help Desk, LabiDesk, HESK, Support.cc by 500apps and BoldDesk.
Some top alternatives to Jira includes Trello, Confluence, Asana, SwiftKanban, Kanbanize, ClickUp, Height, Kanban Tool, Kanban Zone and KanbanFlow.