SmileBack vs Qualified Comparison
SmileBack
Starting at $83 /Month
- Free Trial
- Large Enterprises
- Medium Business
SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with advanced analytics and interactive…
Qualified
Starting at Contact for pricing
- Free Trial
- Individuals
- Large Enterprises
Qualified leverages the current website of companies to identify leads and get the best return on investment. This comprehensive developer assessment helps start meaningful sales conversation, convert outbound and digita…
SmileBack leads on user satisfaction with a 4.9-star rating across 30 reviews.
SmileBack vs Qualified — at a glance
| Feature | SmileBack | Qualified |
|---|---|---|
| Rating | 4.9 / 5 | 4.6 / 5 |
| Reviews | 30 | 15 |
| Starting price | $83 /Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Individuals, Large Enterprises, Medium Business |
| Category | NPS Software | Assessment Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | Available |
| Support modes | Online | Online |
| Certifications | GDPR | — |
| Data residency | US | US |
Key differences between SmileBack and Qualified
- Pricing: SmileBack starts at $83 /Month. Qualified pricing is not publicly listed.
- Target audience: SmileBack is built for Large Enterprises and Medium Business, while Qualified targets Individuals and Large Enterprises.
- User satisfaction: SmileBack scores higher with a 4.9-star average.
- Deployment: SmileBack supports SaaS/Web/Cloud; Qualified supports SaaS/Web/Cloud.
SmileBack vs Qualified — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for simple, real-time customer satisfaction feedback in small to medium businesses.
- You need an easy-to-use platform that boosts customer response rates with clickable face feedback.
- You want quick setup and intuitive dashboards for immediate insights without complex configuration.
- Your focus is on customer support or service teams collecting ticket feedback and monitoring satisfaction.
- Your organization requires advanced survey customization beyond basic feedback options.
- You need extensive integrations with other enterprise software tools for complex workflows.
Best for B2B sales teams leveraging website data to accelerate lead conversion.
- You want to identify high-quality leads using real-time company website data.
- Your sales process benefits from integrating outbound and digital advertising insights.
- You need to speed up your sales pipeline by focusing on buying intent signals.
- Your company lacks a strong web presence or significant website traffic.
- You require a standalone developer assessment tool without sales or marketing integration.
SmileBack: Best for simple, real-time customer satisfaction feedback in small to medium businesses. Qualified: Best for B2B sales teams leveraging website data to accelerate lead conversion.
Description | SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with ... Read More about SmileBack | Qualified leverages the current website of companies to identify leads and get the best return on investment. This comprehensive developer assessment helps start meaningful sales ... Read More about Qualified |
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Entry Level Pricing |
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Free Trial Availability | ||
SpotScoreWhat's this? ↗ | 8.9/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do SmileBack and Qualified Compare on Features?
Total Features | 16 Features | 7 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare SmileBack and Qualified on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Pricing Page |  |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | — |
|---|---|---|
GDPR | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
SmileBack User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users highly appreciate SmileBack’s ease of use and effective real-time feedback collection, though some desire more advanced customization and integrations. What buyers like
Common complaints
| Buyer sentiment Buyers generally appreciate Qualified for its ability to identify leads from website data and accelerate sales pipelines, though some express concerns about pricing transparency and feature clarity. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  GE  Apple  Zoom |
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Media and Screenshots
Videos |  3 Videos |  3 Videos |
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Top Alternatives to SmileBack and Qualified in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SmileBack or Qualified?
- SmileBack edges out the other on user ratings (4.9 vs 4.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SmileBack and Qualified offer a free trial?
- Yes, both SmileBack and Qualified offer a free trial.
- What is the starting price of SmileBack vs Qualified?
- SmileBack starts at $83 /Month. Qualified starts at Contact for pricing.
- What are the top alternatives to SmileBack?
- Top alternatives to SmileBack include Customer.guru, Zonka Feedback, FeedbackLink, Promoter Ninja, GrowthScore.
- What are the top alternatives to Qualified?
- Top alternatives to Qualified include CodeScan, AnalyticsVerse, eSkill, Codejudge, CoderPad.