Smile.io vs Listen360 Comparison
Smile.io
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Smile.io unifies customer service, social media and engagement in one all-inclusive platform. It help brands connect with customers over multiple channels, effortlessly engage them across different social platforms, meas…
Listen360
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Listen360 is a powerful customer engagement software that delivers comprehensive customer management and feedback capturing. Through nightly email summaries and intuitive alerts, companies can cultivate meaningful commun…
Listen360 leads on user satisfaction with a 4.7-star rating across 39 reviews.
Smile.io vs Listen360 — at a glance
| Feature | Smile.io | Listen360 |
|---|---|---|
| Rating | 3.8 / 5 | 4.7 / 5 |
| Reviews | 9 | 39 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Advocacy Software | Customer Advocacy Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | Business Hours, Online | Online |
| Certifications | GDPR | — |
| Data residency | US | US |
Key differences between Smile.io and Listen360
- User satisfaction: Listen360 scores higher with a 4.7-star average.
- Deployment: Smile.io supports SaaS/Web/Cloud; Listen360 supports SaaS/Web/Cloud.
Smile.io vs Listen360 — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Advocacy Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Smile.io vs Listen360: Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses seeking unified multi-channel customer engagement.
- You want a simple, streamlined platform combining customer service and social media.
- Your team needs to measure and act on customer feedback and sentiment easily.
- You manage customer engagement and loyalty programs across multiple social channels.
- Your company lacks an active social media presence to leverage multi-channel features.
- You require advanced customization or industry-specific advocacy tools for complex needs.
Large Enterprises, Medium Business, Small Business
Smile.io typically suits Large Enterprises and Medium Business. Listen360 tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Smile.io unifies customer service, social media and engagement in one all-inclusive platform. It help brands connect with customers over multiple channels, effortlessly engage them across ... Read More about Smile.io | Listen360 is a powerful customer engagement software that delivers comprehensive customer management and feedback capturing. Through nightly email summaries and intuitive alerts, companies ... Read More about Listen360 |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Smile.io and Listen360 Compare on Features?
Total Features | 4 Features | 7 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Smile.io and Listen360 on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Smile.io vs Listen360: Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Smile.io vs Listen360 Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
GDPR | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Smile.io User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting ease of use and multi-channel engagement, tempered by concerns over pricing transparency and feature depth. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 40 reviews, with consistently positive feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Smile.io and Listen360 Customers
Customers |  InkBox  steelseries  Polaroid |  Mathnasium  Orangetheory Fitness  Sport Clips |
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Media and Screenshots
Videos |  2 Videos |  2 Videos |
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Top Alternatives to Smile.io and Listen360 in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Smile.io or Listen360?
- Listen360 edges out the other on user ratings (4.7 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Smile.io and Listen360 offer a free trial?
- Neither Smile.io nor Listen360 currently lists a free trial.
- What is the starting price of Smile.io vs Listen360?
- Smile.io starts at Contact for pricing. Listen360 starts at Contact for pricing.
- What are the top alternatives to Smile.io?
- Top alternatives to Smile.io include ReferralCandy, Extole, Friendbuy, Antavo, Referral Rock.
- What are the top alternatives to Listen360?
- Top alternatives to Listen360 include Antavo, Referral Rock, TrafficManager, Prefinery, Smile.io.