ServiceTitan vs Appointy vs Acuity Scheduling Comparison
ServiceTitan
Starting at Contact for pricing
- Large Enterprises
- Medium Business
ServiceTitan is a field service management software solution that enables user to manage entire field service operation through its Salesforce.com–based service management platform. With its intuitive tablet-optimized in…
Appointy
Starting at $19 /Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Appointy emerged as the winner because it focused on what problems the target market had and how it solved those pain points. Appointy is a web-based software. It allows users to schedule appointments with their clients…
Acuity Scheduling
Starting at $14 /Month
- Free Trial
- Freelancers / Consultants
- Medium Business
The Acuity Scheduling Appointment Scheduling Software is a cloud software platform that comes with powerful tools for day-to-day operations of a practice. Delivering an instant online scheduling experience to patients an…
Appointy leads on user satisfaction with a 4.7-star rating across 47 reviews.
ServiceTitan vs Appointy vs Acuity Scheduling — at a glance
| Feature | ServiceTitan | Appointy | Acuity Scheduling |
|---|---|---|---|
| Rating | 4.1 / 5 | 4.7 / 5 | 4.5 / 5 |
| Reviews | 430 | 47 | 526 |
| Starting price | Contact for pricing | $19 /Month | $14 /Month |
| Free trial | No | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business | Freelancers / Consultants, Medium Business, Small Business |
| Category | Field Service Management Software | Appointment Scheduling Software | Appointment Scheduling Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | — | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep) | Business Hours, Online |
| Certifications | SOC 2, GDPR | GDPR | SOC 2, GDPR |
| Data residency | Global | Global | Global |
Key differences between ServiceTitan and Appointy
- Pricing: Appointy starts at $19 /Month. ServiceTitan pricing is not publicly listed.
- Free trial: Appointy offers a free trial; ServiceTitan does not.
- Target audience: ServiceTitan is built for Large Enterprises and Medium Business, while Appointy targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: Appointy scores higher with a 4.7-star average.
- Deployment: ServiceTitan supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Appointy supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare ServiceTitan vs Appointy vs Acuity Scheduling — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Field Service Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for managing HVAC and home service field operations efficiently.
- You operate in HVAC, plumbing, electrical, or similar home services sectors.
- You need a Salesforce-based platform with strong scheduling and dispatch tools.
- Your team includes field technicians, service managers, and dispatchers in medium to large companies.
- You require extensive third-party app integrations beyond the limited Marketplace offerings.
- You want a very simple, minimal training software due to the platform's steep learning curve.
Best for small to medium service businesses needing simple, efficient appointment scheduling.
- You run a service-based business, healthcare, or educational institution with up to 500 employees.
- You want a user-friendly, streamlined scheduling tool with strong customer support.
- You need efficient integration with other services to support business growth.
- You require extensive branding customization beyond basic options.
- You need unlimited free appointments without ads or plan restrictions.
Best for SMBs needing customizable, integrated online appointment scheduling.
- You run a health, wellness, or service-based small to medium business.
- You want seamless integration with Google Calendar, Zoom, Squarespace, and Stripe.
- You need highly customizable scheduling pages with real-time availability and direct booking links.
- You require extensive custom integrations beyond the limited app marketplace.
- Your team struggles with onboarding complex tools and needs simpler setup.
ServiceTitan: Best for managing HVAC and home service field operations efficiently. Appointy: Best for small to medium service businesses needing simple, efficient appointment scheduling.
Description | ServiceTitan is a field service management software solution that enables user to manage entire field service operation through its Salesforce.com–based service management platform. With ... Read More about ServiceTitan | Appointy emerged as the winner because it focused on what problems the target market had and how it solved those pain points. Appointy is a web-based software. It allows users to schedule ... Read More about Appointy | The Acuity Scheduling Appointment Scheduling Software is a cloud software platform that comes with powerful tools for day-to-day operations of a practice. Delivering an instant online ... Read More about Acuity Scheduling |
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Spotsaas ScoreWhat's this? ↗ | 9.5/10 | 9.1/10 | 9.3/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 20-500 employeesMedium to Large Enterprises | 1-50 employees51-500 employees | 1-50 employees51-200 employees |
Get pricing help | Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined Operations: ServiceTitan simplifies your daily operations by centralizing scheduling, dispatching, and customer management. This allows teams to focus more on delivering exceptional service rather than getting bogged down in administrative tasks.
- Real-Time Analytics: With robust reporting and analytics features, you can make informed decisions based on real-time data. Managers can track performance metrics effortlessly, enabling proactive adjustments that drive efficiency and profitability.
- Enhanced Customer Experience: By providing tools for seamless communication and follow-ups, ServiceTitan empowers your team to build stronger relationships with clients. Happy customers are more likely to return and refer your services, boosting your bottom line.
No key benefits available yet.
No key benefits available yet.
Best fit
- 20 to 500 employees
- HVAC, plumbing, electrical, and other home service sectors
- Field Technicians, Service Managers, Dispatchers, and Business Owners
No best-fit guidance available yet.
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Users may seek alternatives to ServiceTitan due to high costs, especially for small businesses or startups that require budget-friendly solutions without sacrificing essential features for managing operations and customer relationships.
- Some businesses may find that ServiceTitan lacks specific functionalities tailored to their unique industry needs, prompting them to explore alternatives that offer more specialized tools or integrations for their operations.
- Organizations looking for greater flexibility in pricing plans or contract terms might consider alternatives that provide more customizable options, allowing them to scale their software usage according to their growth and changing requirements.
No alternatives guidance available yet.
No alternatives guidance available yet.
Software Demo
Demo |
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How do ServiceTitan, Appointy and Acuity Scheduling Compare on Features?
Total Features | 16 Features | 12 Features | 12 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote | Get Quote |
Compare ServiceTitan, Appointy and Acuity Scheduling on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — | ✓ Yes |
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HIPAA | ✗ No | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes | ✓ Yes |
ISO 27001 | — | — | ✗ No |
Single Sign-On (SSO) | ✓ Yes | — | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | — | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — | — |
Data Residency | 🌐 Global | 🌐 Global | 🌐 Global |
ServiceTitan vs Appointy User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive buyer sentiment highlighting excellent customer support, continuous innovation, and ease of use, tempered by concerns about the learning curve and limited integrations. What buyers like
Common complaints
| Buyer sentiment Overall, users express high satisfaction with Appointy’s ease of use and customer support, despite some concerns about free plan limitations and customization. What buyers like
Common complaints
| Buyer sentiment Overall positive user sentiment highlights ease of use, integration capabilities, and customization, tempered by concerns over complexity and limited app connectors. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Appointy_customers_0  Appointy_customers_1  Appointy_customers_2 | No Customers information available. |
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Media and Screenshots
Videos |  3 Videos |  3 Videos |  2 Videos |
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Alternatives
Alternatives |
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Related Blogs and Articles for Appointment Scheduling Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ServiceTitan or Appointy?
- Appointy edges out the other on user ratings (4.7 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ServiceTitan and Appointy offer a free trial?
- Appointy offers a free trial. ServiceTitan does not.
- What is the starting price of ServiceTitan vs Appointy?
- ServiceTitan starts at Contact for pricing. Appointy starts at $19 /Month.
- What are the top alternatives to ServiceTitan?
- Top alternatives to ServiceTitan include Service Fusion, Housecall Pro, Smart Service, FieldEdge, Field Force Tracker.
- What are the top alternatives to Appointy?
- Top alternatives to Appointy include Acuity Scheduling, Calendly, Scheduly, EasyCalendar, ScheduFlow.