Which is better, Salesmate or Freshworks 360?

Salesmate edges out Freshworks 360 based on user ratings across 103 reviews. That said, the best pick depends on your workflow — Freshworks 360 may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Salesmate and Freshworks 360?

Key differences between Salesmate and Freshworks 360 include pricing (Salesmate starts at $12 vs Freshworks 360 at undisclosed); free trial availability (Salesmate offers one, Freshworks 360 does not). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Salesmate and Freshworks 360 offer a Free trial?

Salesmate offers Free Trial, but Freshworks 360 does not.

Who are the typical users of Salesmate?

Salesmate is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of Freshworks 360?

Freshworks 360 is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of Salesmate and Freshworks 360?

The starting price of Salesmate is $12/User/Month. Pricing for Freshworks 360 is unavailable.

What are the best alternatives to Salesmate?

Some top alternatives to Salesmate include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

What are the best alternatives to Freshworks 360?

Some top alternatives to Freshworks 360 include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

Salesmate vs Freshworks 360 vs Bigin by Zoho CRM Comparison

Last updated: May 22, 2026

Salesmate

4.3(103 reviews)

Starting at $12 /User/Month

Free Trial
Large Enterprises
Medium Business

Salesmate CRM is an all-in-one cloud based software for modern sales teams. It is designed to help you close more deals and increase your revenue. The system will streamline your sales process, deliver accurate analytics…

View Pricing Read Reviews

Freshworks 360

Starting at Contact for pricing

Large Enterprises
Medium Business

Freshworks is a real-time customer engagement platform that provides customers 360° product experience to answer their queries faster by integrating multiple channels like voice, email, social and others. The platform al…

View Pricing Read Reviews

Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

Free Trial
Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

View Pricing Read Reviews

Salesmate leads on user satisfaction with a 4.3-star rating across 103 reviews.

SpotSaaS Analysis

SalesmateFreshworks 360Bigin by Zoho CRM

Salesmate offers a straightforward pricing model at $12, making it suitable for budget-conscious businesses looking for essential sales tools. Freshworks 360, while lacking specific pricing information, is ideal for companies seeking a comprehensive suite of integrated customer engagement solutions.

- Affordable pricing at $12 - Focused on essential sales tools - Suitable for budget-conscious businesses - User-friendly interface - Designed for sales teams - Limited advanced features

- Comprehensive customer engagement suite - Integrates multiple functions in one platform - Suitable for businesses seeking holistic solutions - Advanced analytics and reporting capabilities - Scalable for growing companies - Strong customer support options

Salesmate vs Freshworks 360 vs Bigin by Zoho CRM — at a glance

Feature	Salesmate	Freshworks 360	Bigin by Zoho CRM
Rating	4.3 / 5	—	4.3 / 5
Reviews	103	—	119
Starting price	$12 /User/Month	Contact for pricing	$7 /User/Month
Free trial	Yes	No	Yes
Free version	No	No	No
Best for	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business	Small Business
Category	CRM Software	CRM Software	CRM Software
Platforms	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	—	Available
Support modes	Business Hours, Online	Business Hours, Online	Business Hours, Online
Certifications	—	SOC 2	—
Data residency	US	Global	Global

Key differences between Salesmate and Freshworks 360

Pricing: Salesmate starts at $12 /User/Month. Freshworks 360 pricing is not publicly listed.
Free trial: Salesmate offers a free trial; Freshworks 360 does not.
Deployment: Salesmate supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Freshworks 360 supports SaaS/Web/Cloud.

Compare Salesmate vs Freshworks 360 vs Bigin by Zoho CRM — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Salesmate (80) Talk to an expert Talk to an expert	Freshworks 360 Talk to an expert Talk to an expert

Free PDF comparison

Download this Salesmate vs Freshworks 360 vs Bigin by Zoho CRM comparison

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Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Salesmate

Best for

Large Enterprises, Medium Business, Small Business

Freshworks 360

Best for

Large Enterprises, Medium Business, Small Business

Bigin by Zoho CRM

Best for

Small Business

Salesmate typically suits Large Enterprises and Medium Business. Freshworks 360 tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Salesmate CRM is an all-in-one cloud based software for modern sales teams. It is designed to help you close more deals and increase your revenue. The system will streamline your sales ... Read More about Salesmate	Freshworks is a real-time customer engagement platform that provides customers 360° product experience to answer their queries faster by integrating multiple channels like voice, email, ... Read More about Freshworks 360	Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM
Entry Level Pricing	Starts from $12 , Billed Yearly	Not Available	Starts from $7 , Billed Yearly
Free Trial Availability	Get Free Trial	No free trial	Get Free Trial
Spotsaas Score What's this? ↗	8.8/10	7.5/10	9.0/10
User Ratings Based on verified Spotsaas reviews	4.3 (103)		4.3 (119)
	Get pricing help	Get pricing help	Visit website

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How do Salesmate, Freshworks 360 and Bigin by Zoho CRM Compare on Features?

Total Features	9 Features	3 Features	10 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare Salesmate, Freshworks 360 and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$12 , Billed Yearly	Not Available	$7 , Billed Yearly
Pricing Plans	Starter Get Started Contacts, Companies, Deals Email Sync, Tracking & Templates Multiple Pipeline Management Show more + Growth Get Started Includes features of Starter plan, plus Product Management Goal Management Show more + Boost Get Started Includes features of Growth plan, plus Team Management Increased Team Inbox Limits Show more + Browse all pricing plans	Not Available	Free Get Started Single Pipeline 500 Records Instant Workflows (3) Show more + Express Get Started Includes features of Free plan, plus Team Pipelines (3) 50,000 Records Show more + Premier Get Started Includes features of Express Edition plan. plus Team Pipelines (5) 100,000 Records Show more +
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	—	✓ Yes
HIPAA	✗ No	✗ No
Data Residency	🇺🇸 US	🌐 Global

Salesmate vs Freshworks 360 User Reviews & Rating Comparison

User Ratings	4.3 (based on 103 reviews)	No reviews available for the product	4.3 (based on 119 reviews)
Rating Distribution	62 13 2 0 3	No reviews available for this product	204 66 7 1 1
Spotsaas Editor’s POV generated by AI	Buyer sentiment Buyer sentiment is positive across 80 reviews, with strong overall satisfaction. What buyers like Comprehensive feature set with tools for email tracking, automated workflows, and pipeline management, enabling streamlined sales processes. User-friendly interface that is intuitive and accessible, requiring minimal technical expertise, even for first-time users. Cost-effective solution with excellent price-to-performance ratio compared to competitors, ideal for small and medium businesses. Common complaints Limited mobile app functionality, with navigation and linking features for contacts and deals found to be manual and less intuitive. Performance issues reported by some users, including slow loading times and repetitive notifications. Restrictions on document attachment sizes (10MB) and lack of HIPAA compliance limit its usability for specific industries.	What buyers like Real-time customer engagement Multi-channel integration Personalized experiences Common complaints Complex setup process Can be overwhelming for new users Higher pricing for advanced features	Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users. Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities. Effective pipeline management and workflow automation, enabling businesses to streamline sales processes. Common complaints Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging. Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows. Inconsistent customer support with restricted availability, affecting issue resolution during critical times.
Pros and Cons	Streamlines sales processes with automation features. Offers detailed analytics for informed decision-making. Integrates communication tools for better engagement. May require time to fully utilize all features. Pricing can be a barrier for smaller businesses.	Multi-channel integration allows for seamless customer interactions. Real-time analytics provide actionable insights for improvement. Guided workflows enhance user experience and efficiency. Setup can be complex and time-consuming. New users may find the platform overwhelming.	Real-time updates keep teams informed. Integration with email and calendar enhances productivity. User-friendly interface simplifies navigation. Customization options may not meet all needs. New users may find the interface complex.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews		Read reviews

List of Customers

Customers	Skytop Business Loans LLC Faciliteq Zora Zamecnikova	Grabyo GetYourGuide Honda	Antech Microsystem Pvt.Ltd Investacc Hire

Media and Screenshots

Screenshots	6 Screenshots	No screenshots available.
Videos	4 Videos	4 Videos

Alternatives

Alternatives	Bigin by Zoho CRM 4.3 ClickUp 4.4 Zoho CRM 4.1	Bigin by Zoho CRM 4.3 ClickUp 4.4 Zoho CRM 4.1	ClickUp 4.4 Zoho CRM 4.1 Freshsales 4.6

Frequently asked questions

Which is better, Salesmate or Freshworks 360?: Salesmate edges out the other on user ratings (4.3 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Salesmate and Freshworks 360 offer a free trial?: Salesmate offers a free trial. Freshworks 360 does not.
What is the starting price of Salesmate vs Freshworks 360?: Salesmate starts at $12 /User/Month. Freshworks 360 starts at Contact for pricing.
What are the top alternatives to Salesmate?: Top alternatives to Salesmate include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.
What are the top alternatives to Freshworks 360?: Top alternatives to Freshworks 360 include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

Salesmate vs Freshworks 360 vs Bigin by Zoho CRM Comparison

Salesmate

Freshworks 360

Bigin by Zoho CRM

Salesmate vs Freshworks 360 vs Bigin by Zoho CRM — at a glance

Key differences between Salesmate and Freshworks 360

Compare Salesmate vs Freshworks 360 vs Bigin by Zoho CRM — and walk away knowing which one fits.

Salesmate

Freshworks 360

Download this Salesmate vs Freshworks 360 vs Bigin by Zoho CRM comparison

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

How do Salesmate, Freshworks 360 and Bigin by Zoho CRM Compare on Features?

Compare Salesmate, Freshworks 360 and Bigin by Zoho CRM on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Salesmate vs Freshworks 360 User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Related Blogs and Articles for Crm Software

Frequently asked questions