Salesforce Service Cloud vs Slack - Which Help Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Salesforce Service Cloud (780) Get Quote Get Quote	Slack (2751) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service ... Read More	Slack is the only unified communication platform for chatting, sharing, and collaborating. Whether in one-on-one conversations or a large group, Slack's threaded conversations keep everyone ... Read More
Entry Level Pricing	Starts from $25 , yearly	Starts from $2.67
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	9.6/10	Not Available
User Ratings	4.6 (1867)	4.5 (35011)
	Get Quote	Get Quote

Software Demo

Demo

How do Salesforce Service Cloud and Slack Compare on Features?

Total Features	17 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

What Do Salesforce Service Cloud and Slack Cost?

Pricing Option
Starting From	$25 , yearly	$2.67
Pricing Plans	Starter Suite $25 /user/month Get Started Dynamic Email Marketing and Analytics Out-of-the-box Sales Processes Seamless Customer Service Show more + Pro Suite $100 /user/month Get Started Everything in Starter plus Enhanced; Real-Time Chat Greater Customization and Automation Sales Quoting and Forecasting Show more + Enterprise $165 /user/month Get Started AI for Customer Service Self-Service Help Center Workflow Automation Browse all pricing plans	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Freelancers Small Business Medium Business Individuals	Large Enterprises Freelancers Small Business Medium Business Individuals
Platforms Supported	Installed - Windows Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Mobile - Windows Browser Based (Cloud)	Installed - Windows Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

Salesforce Service Cloud User Reviews & Rating Comparison

User Ratings	4.6 (based on 1867 reviews)	4.5 (based on 35011 reviews)
Rating Distribution	Excellent 774 Very Good 6 Good 0 Poor 0 Terible 0	Excellent 2505 Very Good 213 Good 19 Poor 4 Terible 10
Pros and Cons	No pros or cons available for the product	Pros and Cons of Slack
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	Ticketmaster IBM NBC	Slack_customers_0 Slack_customers_1 Slack_customers_2

Media and Screenshots

Screenshots	4 Screenshots	7 Screenshots
Videos	1 Videos	1 Videos

Top Alternatives to Salesforce Service Cloud and Slack in 2025

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Microsoft Teams 4.3 Glip 4.4 Google Chat 4.3

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Salesforce Service Cloud and Slack offer a Free Trial.

Salesforce Service Cloud is designed for Large Enterprises, Medium Business and Small Business.

Slack is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for Salesforce Service Cloud Starts at $25/user/month when yearly whereas for Slack Starts at $2.67/Month.

Some top alternatives to Salesforce Service Cloud includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, HubSpot Service Hub, Help Scout, UseDesk, LabiDesk, AzureDesk, HESK and BoldDesk.

Some top alternatives to Slack includes Microsoft Teams, Glip, Google Chat, ChatWork, Dialog, Office Chat, imBee, Takle, SPACE Channel and Teamwork Chat.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Salesforce Service Cloud vs Slack - Which Help Desk Software Platform Is Better in July 2025?