Salesforce Service Cloud vs Portal - Which Help Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Salesforce Service Cloud (780) Get Quote Get Quote	Portal Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service ... Read More	Portal is the easiest solution for busy professionals to keep their data in sync between data stores and different productivity tools. Forget the complexity of using multiple ETL and ... Read More
Entry Level Pricing	Starts from $25 , yearly	Starts from $10
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.6/10	7.0/10
User Ratings	4.6 (1867)
	Get Quote	Get Quote

Software Demo

Demo		Portal has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

How do Salesforce Service Cloud and Portal Compare on Features?

Total Features	17 Features	3 Features
Unique Features
	Get Quote	Get Quote

What Do Salesforce Service Cloud and Portal Cost?

Pricing Option
Starting From	$25 , yearly	$10
Pricing Plans	Starter Suite $25 /user/month Get Started Dynamic Email Marketing and Analytics Out-of-the-box Sales Processes Seamless Customer Service Show more + Pro Suite $100 /user/month Get Started Everything in Starter plus Enhanced; Real-Time Chat Greater Customization and Automation Sales Quoting and Forecasting Show more + Enterprise $165 /user/month Get Started AI for Customer Service Self-Service Help Center Workflow Automation Browse all pricing plans	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Small Business Medium Business Large Enterprises Individuals Freelancers	Small Business Medium Business Large Enterprises Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Get Quote	Get Quote

Salesforce Service Cloud User Reviews & Rating Comparison

User Ratings	4.6 (based on 1867 reviews)	No reviews available for the product
Rating Distribution	Excellent 774 Very Good 6 Good 0 Poor 0 Terible 0	No reviews available for the product
Pros and Cons	No pros or cons available for the product	Pros and Cons of Portal
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews

List of Customers

Customers	Ticketmaster IBM NBC	No Customers information available.

Media and Screenshots

Screenshots	4 Screenshots	No screenshots available.
Videos	1 Videos	No videos available.

Top Alternatives to Salesforce Service Cloud and Portal in 2025

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Etlworks Integrator Stitch 4.7 Matillion ETL 4.3

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Salesforce Service Cloud and Portal offer a Free Trial.

Salesforce Service Cloud is designed for Large Enterprises, Medium Business and Small Business.

Portal is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Salesforce Service Cloud Starts at $25/user/month when yearly whereas for Portal Starts at $10/Month.

Some top alternatives to Salesforce Service Cloud includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, HubSpot Service Hub, Help Scout, UseDesk, LabiDesk, AzureDesk, HESK and BoldDesk.

Some top alternatives to Portal includes Etlworks Integrator, Stitch, Matillion ETL, Fivetran, Blendo, Panoply, Actian DataConnect, ETLrobot, Conduit and People to Notion.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Salesforce Service Cloud vs Portal - Which Help Desk Software Platform Is Better in July 2025?