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Richpanel vs Freshservice - Which Help Desk Software Platform Is Better in July 2025?

Richpanel - Help Desk Software
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TL;DR - Quick Comparison Summary

Description

Richpanel is Live Chat Software

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

Entry Level Pricing

  • Starts from $80 , Billed Yearly
  • Starts from $19 , Billed Yearly

Free Trial Availability

  • Free Trial available
  • Free Trial available

Spotsaas Score

8.7/10

Not Available

User Ratings

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Software Demo

Demo

How do Richpanel and Freshservice Compare on Features?

Total Features

20 Features

0 Features

Unique Features

    No features

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    What Do Richpanel and Freshservice Cost?

    Pricing Option

        Starting From

        • $80 , Billed Yearly
        • $19 , Billed Yearly

        Pricing Plans

        • Starter (Self-Service)

          • Order management

          • Returns & exchanges

          • Branded Help Center

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        • Regular (Self-Service)

          • Includes features of Starter plan, plus

          • Custom flows

          • Presales scenarios

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        • Pro (Self-Service)

          • Includes features of Regular plan, plus

          • Lite onboarding

          • Named success manager

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        • Browse all pricing plans
        • Starter

          • Incident Management

          • Knowledge Base

          • Self Service Portal

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        • Growth

          • Includes features of Starter plan, plus

          • Service Catalog

          • Asset Management

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        • Pro

          • Includes features of Growth plan, plus

          • Problem Management

          • Change Management

          Show more +

        • Browse all pricing plans

        Pricing Page

        richpanel pricingfreshservice pricing

        Other Details

        Organization Types supported

        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
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        Richpanel User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        Excellent

        2

        Very Good

        0

        Good

        0

        Poor

        0

        Terible

        0

        Excellent

        781

        Very Good

        144

        Good

        13

        Poor

        3

        Terible

        5

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        Richpanel_customers_0

        Richpanel_customers_0

        Richpanel_customers_1

        Richpanel_customers_1

        Richpanel_customers_2

        Richpanel_customers_2

        vroom

        vroom

        Cordant

        Cordant

        Addison Lee

        Addison Lee

        Media and Screenshots

        Screenshots

        Customers panel

        1 Screenshots

        Ticket counts

        7 Screenshots

        Videos

        video-0

        3 Videos

        video-0

        4 Videos

        Top Alternatives to Richpanel and Freshservice in 2025

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Richpanel and Freshservice offer a Free Trial.

        Richpanel is designed for Large Enterprises and Medium Business.

        Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        Pricing for Richpanel Starts at $80/Month when Billed Yearly whereas for Freshservice Starts at $19/User/Month when Billed Yearly.

        Some top alternatives to Richpanel includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, ClickDesk, Deskero, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Gorgias, LabiDesk, Desk360, Smartchat and BoldDesk.

        Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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