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Request Tracker vs Zipy Comparison

Last updated:

Request Tracker

3.9(10 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Request Tracker is an open source bug tracking software, which aims to simplify bug reporting and bug management. It has been adopted by companies ranging from small businesses to large global enterprises, resulting in t…

Zipy

Starting at $29 /Month

  • Freelancers / Consultants
  • Medium Business

Zipy is more than just a debugging tool- it's a proactive solution that enables developers to monitor user sessions, track errors, and address exceptions in real-time. Once installed, Zipy records all user actions, reque…

Request Tracker leads on user satisfaction with a 3.9-star rating across 10 reviews.

Request Tracker vs Zipy — at a glance

FeatureRequest TrackerZipy
Rating3.9 / 5
Reviews10
Starting priceContact for pricing$29 /Month
Free trial No No
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessFreelancers / Consultants, Medium Business, Small Business
CategoryBug Tracking SoftwareBug Tracking Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud
API
Support modesOnlineOnline
Data residencyUS

Key differences between Request Tracker and Zipy

  • Pricing: Zipy starts at $29 /Month. Request Tracker pricing is not publicly listed.
  • Target audience: Request Tracker is built for Large Enterprises and Medium Business, while Zipy targets Freelancers / Consultants and Medium Business.
  • Deployment: Request Tracker supports SaaS/Web/Cloud; Zipy supports SaaS/Web/Cloud.

Request Tracker vs Zipy — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Bug Tracking Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Request Tracker - Bug Tracking Software
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Zipy - Bug Tracking Software
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Request Tracker vs Zipy: Biggest differences

Start here before you go deeper into features.

Request Tracker

Best for

Large Enterprises, Medium Business, Small Business

Zipy

Best for developers needing real-time user session and error monitoring.

Choose if
  • You want proactive debugging with full user session recordings including console logs.
  • Your team consists of developers, QA, or DevOps in small to mid-sized companies.
  • You need flexible, configurable workflows to quickly identify and resolve user-end issues.
Consider alternatives if
  • You represent a large enterprise requiring extensive customization and broad integrations.
  • Your team lacks developer resources or technical expertise to handle medium setup complexity.

Request Tracker typically suits Large Enterprises and Medium Business. Zipy tends to fit Freelancers / Consultants and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Request Tracker is an open source bug tracking software, which aims to simplify bug reporting and bug management. It has been adopted by companies ranging from small businesses to large ... Read More about Request Tracker

Zipy is more than just a debugging tool- it's a proactive solution that enables developers to monitor user sessions, track errors, and address exceptions in real-time. Once installed, Zipy ... Read More about Zipy

Entry Level Pricing

  • Not Available
  • Starts from $29 , Billed Yearly

Free Trial Availability

  • No free trial
  • No free trial

SpotScore

What's this? ↗

8.1/10

8.6/10

User Ratings

Based on verified Spotsaas reviews

3.85

(10)

Best Company Size

1-50 employees51-500 employees
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Software Demo

Demo

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How do Request Tracker and Zipy Compare on Features?

Total Features

5 Features

10 Features

Unique Features

No unique features

No unique features

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Compare Request Tracker and Zipy on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • Not Available
      • $29 , Billed Yearly

      Pricing Plans

      • Not Available
      • Free

        • 15 days of Data Retention

        • Upto 2 Projects supported

        • Email Support in 72 hours

      • StartUP

        • 1 month of Data Retention

        • Upto 5 Projects supported

        • Email Support in 48 hours

      • Growth

        • Scale to 60K sessions/month

        • 1 month of Data Retention

        • Upto 10 Projects supported

        Show more +

      • Browse all pricing plans

      Pricing Page

      Pricing information not available

      Zipy pricing

      Request Tracker vs Zipy: Other Details

      Organization Types supported

      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers

      Platforms Supported

      • Browser Based (Cloud)
      • Installed - Windows
      • Installed - Mac
      • Mobile - iOS
      • Mobile - Android
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Installed - Windows
      • Installed - Mac
      • Mobile - iOS
      • Mobile - Android
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Not Available
      • Not Available
      Get help choosing
      Get help choosing

      Request Tracker vs Zipy Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      Data Residency

      🇺🇸 US

      Request Tracker User Reviews & Rating Comparison

      User Ratings

      No reviews available for the product

      Rating Distribution

      5

      1

      3

      1

      0

      No reviews available for this product

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyer sentiment is mixed to positive across 10 reviews, with clear strengths and a few common watchouts.

      What buyers like

      • Open source flexibility
      • Widely adopted
      • Customizable

      Common complaints

      • Requires technical expertise
      • Ongoing funding needed
      • May lack user-friendly features

      Buyer sentiment

      Insufficient review data available to determine overall buyer sentiment.

      What buyers like

      • Real-time monitoring
      • Detailed error tracking
      • User session recording

      Common complaints

      • Lack of pricing transparency
      • Limited user feedback

      Pros and Cons

      • Highly customizable to fit specific organizational needs.

      • Scalable for both small and large enterprises.

      • Strong community support enhances development and troubleshooting.

      • Technical expertise is necessary for setup and maintenance.

      • Funding for ongoing development may be required.

      • Real-time user session monitoring with detailed error tracking

      • Comprehensive capture of user actions and console logs for debugging

      • Proactive issue resolution capabilities

      • Limited publicly available pricing information

      • Potentially steep learning curve for non-developer users

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Used Request Tracker or Zipy? Tell buyers what actually differs.

      Request Tracker and Zipy Customers

      Customers

      No Customers information available.

      Drivetrain

      Drivetrain

      Mindtickle

      Mindtickle

      Pazcare

      Pazcare

      Media and Screenshots

      Videos

      video-0

      2 Videos

      video-0

      3 Videos

      Top Alternatives to Request Tracker and Zipy in 2026

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Request Tracker or Zipy?
      Request Tracker edges out the other on user ratings (3.9 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Request Tracker and Zipy offer a free trial?
      Neither Request Tracker nor Zipy currently lists a free trial.
      What is the starting price of Request Tracker vs Zipy?
      Request Tracker starts at Contact for pricing. Zipy starts at $29 /Month.
      What are the top alternatives to Request Tracker?
      Top alternatives to Request Tracker include Jira, SupportBee, HelpDesk, osTicket, Snappy.
      What are the top alternatives to Zipy?
      Top alternatives to Zipy include Sentry, Zoho BugTracker, ReportBugz, Marker.io, zipBoard.