Refract vs Fathom Comparison
Refract
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Introducing Refract, the ultimate solution for capturing and analyzing every conversation within your sales team. Our product helps you review, coach, and share the most valuable moments from your sales calls. With Refra…
Fathom
Starting at Contact for pricing
- Individuals
- Large Enterprises
Fathom is an advanced reporting and financial analysis system that eliminates manual labor. It incorporates MYOB, QuickBooks, Excel data, and Xero for accurate analytics, providing visual dashboards, reports, and stateme…
Refract leads on user satisfaction with a 4.5-star rating across 397 reviews.
Refract vs Fathom — at a glance
| Feature | Refract | Fathom |
|---|---|---|
| Rating | 4.5 / 5 | — |
| Reviews | 397 | — |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Individuals, Large Enterprises, Medium Business |
| Category | Conversation Intelligence Software | Conversation Intelligence Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | — |
| Support modes | Online | Online |
| Certifications | — | — |
| Data residency | US | US |
Key differences between Refract and Fathom
- Target audience: Refract is built for Large Enterprises and Medium Business, while Fathom targets Individuals and Large Enterprises.
- Deployment: Refract supports SaaS/Web/Cloud; Fathom supports SaaS/Web/Cloud.
Refract vs Fathom — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Conversation Intelligence Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
AI-powered conversation intelligence for sales coaching and performance improvement.
- You need AI-driven transcription and sentiment analysis to understand sales calls deeply.
- Your sales managers and coaches require real-time feedback to enhance team performance.
- You want seamless CRM integration for automatic call data logging and analysis.
- Your team requires built-in scheduling or calendar management features within the platform.
- You need internal chat, messaging, or document and training management capabilities.
Individuals, Large Enterprises, Medium Business
Refract typically suits Large Enterprises and Medium Business. Fathom tends to fit Individuals and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Introducing Refract, the ultimate solution for capturing and analyzing every conversation within your sales team. Our product helps you review, coach, and share the most valuable moments ... Read More about Refract | Fathom is an advanced reporting and financial analysis system that eliminates manual labor. It incorporates MYOB, QuickBooks, Excel data, and Xero for accurate analytics, providing visual ... Read More about Fathom |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Medium BusinessLarge Enterprises | — |
Get pricing help | Get pricing help |
Software Demo
Demo |  Fathom has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Refract and Fathom Compare on Features?
Total Features | 8 Features | 0 Features |
|---|---|---|
Unique Features | No unique features | No features |
Get Quote | Get Quote |
Compare Refract and Fathom on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
Data Residency | 🇺🇸 US | 🇺🇸 US |
Refract User Reviews & Rating Comparison
User Ratings | 4.5 (based on 397 reviews) | No reviews available for the product |
|---|---|---|
Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users appreciate Refract's AI-driven insights and CRM integrations but note limitations in scheduling and internal communication features. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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List of Customers
Customers |  Zoopla  Siemens  VMware |  Huntress  Syncari  Tray.io |
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Media and Screenshots
Screenshots |  2 Screenshots | No screenshots available. |
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Videos |  1 Videos | No videos available. |
Top Alternatives to Refract and Fathom in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Refract or Fathom?
- Refract edges out the other on user ratings (4.5 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Refract and Fathom offer a free trial?
- Neither Refract nor Fathom currently lists a free trial.
- What is the starting price of Refract vs Fathom?
- Refract starts at Contact for pricing. Fathom starts at Contact for pricing.
- What are the top alternatives to Refract?
- Top alternatives to Refract include q&ai Technologies, RepsMate, VoiceLab, Convlo, Chorus.
- What are the top alternatives to Fathom?
- Top alternatives to Fathom include Fireflies.ai, Convolytics, Refract, Productive Call Assistant, q&ai Technologies.