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Compare Phonon vs Bright Pattern vs Nextiva

Phonon - Call Center Software
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Overview

Description

Phonon Call Center Software connects your call center with the customer relationship management (CRM) solution of your choice. Using a single platform, Phonon enables you to handle your ... Read More

The Bright Pattern call center software solution offers a simple, easy-to-use interface that provides you with the functionality needed to handle all of your day to day business needs. ... Read More

Entry Level Pricing
  • Not Available
  • Not Available
Free Trial Availability
  • No free trial
  • No free trial
Spotsaas Score

8.7/10

9.2/10

User Ratings

4.5

(79)
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Software Demo

Demo

Features

Total Features

10 Features

10 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • Not Available
          • Not Available
          Pricing Plans
          • Not Available
          • Not Available

          Other Details

          Organization Types supported
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings

          No reviews available for the product

          Rating Distribution

          No reviews available for the product

          Excellent

          80

          Very Good

          8

          Good

          6

          Poor

          1

          Terible

          0

          Expert's Review generated by AI

          No Expert ai Review available for the product

          Bright Pattern stands out as a powerful omnichannel platform solution, praised for its user-friendly interface and seamless setup process. Customers appreciate the excellent support provided, ...Read more

          Pros and Cons
          • User-friendly program with easy setup and quick issue resolution by the support team.

          • Excellent support during and post-implementation, with a high level of investment and attention to detail.

          • Fantastic call center telephony system with a variety of options for managing customer contacts.

          • Great automation potential in voice and chat scenarios, offering high flexibility and control.

          • Limited integrations and customizations, making it complex for newcomers without adequate support.

          • Limited selection in the Marketplace for additional apps and connectors, hindering access to advanced functionalities.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          Customers

          Customers
          Sodexo

          Sodexo

          Yes Bank

          Yes Bank

          Yatra

          Yatra

          Hitachi

          Hitachi

          Canary

          Canary

          melco

          melco

          Media and Screenshots

          Screenshots

          No screenshots available.

          Agent Desktop

          1 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          3 Videos

          Alternatives

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Neither Phonon nor Bright Pattern offers a free trial.

          Phonon is designed for Large Enterprises, Medium Business and Small Business.

          Bright Pattern is designed for Large Enterprises, Medium Business and Small Business.

          Pricing details for both Phonon and Bright Pattern are unavailable at this time. Contact the respective providers for more information.

          Some top alternatives to Phonon includes Nextiva, XCALLY, Dialer360, Voiptime, uContact, HoduCC, Call Center Studio, Dialpad Contact Center, VCC Live, ice Contact Center and VoiceIQ.

          Some top alternatives to Bright Pattern includes Nextiva, FIVE CRM, XCALLY, HoduCC, Call Center Studio, Truly, Genesys PureEngage, Vonage Contact Center, Genesys PureConnect, RingCentral Contact Center and Whelp.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].