Microsoft Dynamics 365 for Sales vs Freshworks 360 vs Bigin by Zoho CRM Comparison
Microsoft Dynamics 365 for Sales
Starting at $65 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Microsoft Dynamics 365 for Sales is a leading solution for growing businesses and optimizing their sales. It brings together your sales data, insights, and activities, making it easier to connect with customers, close de…
Freshworks 360
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Freshworks is a real-time customer engagement platform that provides customers 360° product experience to answer their queries faster by integrating multiple channels like voice, email, social and others. The platform al…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…
Microsoft Dynamics 365 for Sales leads on user satisfaction with a 4.0-star rating across 2,319 reviews.
SpotSaaS Analysis
Microsoft Dynamics 365 for SalesFreshworks 360Bigin by Zoho CRM
The core difference between Microsoft Dynamics 365 for Sales and Freshworks 360 lies in their pricing structure, with Dynamics 365 clearly stating a price point while Freshworks 360 does not. Microsoft Dynamics 365 for Sales is ideal for businesses seeking a comprehensive sales solution with transparent pricing, while Freshworks 360 may appeal to those looking for a flexible or potentially more affordable option without upfront cost visibility.
- Comprehensive sales solution - Transparent pricing at $65 - Suitable for various business sizes - Integrates well with other Microsoft products - Strong analytics and reporting features - Customizable to fit specific sales processes
- All-in-one customer engagement platform - Pricing details not publicly listed - Ideal for businesses focusing on customer experience - Offers a range of tools beyond sales - User-friendly interface for quick adoption - Scalable for growing businesses
Microsoft Dynamics 365 for Sales vs Freshworks 360 vs Bigin by Zoho CRM — at a glance
| Feature | Microsoft Dynamics 365 for Sales | Freshworks 360 | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | 4.0 / 5 | — | 4.3 / 5 |
| Reviews | 2,319 | — | 119 |
| Starting price | $65 /User/Month | Contact for pricing | $7 /User/Month |
| Free trial | Yes | No | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Small Business |
| Category | CRM Software | CRM Software | CRM Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | — | Available |
| Support modes | Business Hours, Online | Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2 | SOC 2 | — |
| Data residency | Global | Global | Global |
Key differences between Microsoft Dynamics 365 for Sales and Freshworks 360
- Pricing: Microsoft Dynamics 365 for Sales starts at $65 /User/Month. Freshworks 360 pricing is not publicly listed.
- Free trial: Microsoft Dynamics 365 for Sales offers a free trial; Freshworks 360 does not.
- Deployment: Microsoft Dynamics 365 for Sales supports SaaS/Web/Cloud; Freshworks 360 supports SaaS/Web/Cloud.
Compare Microsoft Dynamics 365 for Sales vs Freshworks 360 vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Microsoft Dynamics 365 for Sales
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Small Business
Microsoft Dynamics 365 for Sales typically suits Large Enterprises and Medium Business. Freshworks 360 tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Microsoft Dynamics 365 for Sales is a leading solution for growing businesses and optimizing their sales. It brings together your sales data, insights, and activities, making it easier to ... Read More about Microsoft Dynamics 365 for Sales | Freshworks is a real-time customer engagement platform that provides customers 360° product experience to answer their queries faster by integrating multiple channels like voice, email, ... Read More about Freshworks 360 | Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM |
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Entry Level Pricing |
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Spotsaas ScoreWhat's this? ↗ | 9.0/10 | 7.5/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Microsoft Dynamics 365 for Sales, Freshworks 360 and Bigin by Zoho CRM Compare on Features?
Total Features | 9 Features | 3 Features | 10 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Microsoft Dynamics 365 for Sales, Freshworks 360 and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |  |
Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | — | ✗ No |
Data Residency | 🌐 Global | 🌐 Global |
Microsoft Dynamics 365 for Sales vs Freshworks 360 User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 558 reviews, with strong overall satisfaction. What buyers like
Common complaints
| What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Adobe  Accenture  RBC Financial Group |  Grabyo  GetYourGuide  Honda |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
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Media and Screenshots
Screenshots |  4 Screenshots | No screenshots available. |
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Videos |  1 Videos |  4 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Microsoft Dynamics 365 for Sales or Freshworks 360?
- Microsoft Dynamics 365 for Sales edges out the other on user ratings (4.0 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Microsoft Dynamics 365 for Sales and Freshworks 360 offer a free trial?
- Microsoft Dynamics 365 for Sales offers a free trial. Freshworks 360 does not.
- What is the starting price of Microsoft Dynamics 365 for Sales vs Freshworks 360?
- Microsoft Dynamics 365 for Sales starts at $65 /User/Month. Freshworks 360 starts at Contact for pricing.
- What are the top alternatives to Microsoft Dynamics 365 for Sales?
- Top alternatives to Microsoft Dynamics 365 for Sales include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.
- What are the top alternatives to Freshworks 360?
- Top alternatives to Freshworks 360 include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.