LiveChat vs Ecwid - Which Live Chat Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	LiveChat (791) Get Quote Get Quote	Ecwid (607) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 ... Read More	Ecwid is an ecommerce software platform that enables anyone to create an online store to sell products. Easily sync with any shopping cart software, accept all major credit cards using ... Read More
Entry Level Pricing	Starts from $16 , Billed Yearly	Not Available
Free Trial Availability	Free Trial available	No free trial
Spotsaas Score	9.8/10	9.5/10
User Ratings	4.4 (2017)	4.6
	Get Quote	Get Quote

Software Demo

Demo

How do LiveChat and Ecwid Compare on Features?

Total Features	8 Features	13 Features
Unique Features
	Get Quote	Get Quote

What Do LiveChat and Ecwid Cost?

Pricing Option
Starting From	$16 , Billed Yearly	Not Available
Pricing Plans	Starter Get Started 60-day chat history Basic widget customization Ticketing system Show more + Team Get Started Unlimited chat history Full widget customization Ticketing system Show more + Business Get Started Unlimited chat history Full widget customization Ticketing system Show more + Browse all pricing plans	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Individuals Large Enterprises Freelancers Medium Business Small Business	Individuals Large Enterprises Freelancers Medium Business Small Business
Platforms Supported	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

LiveChat User Reviews & Rating Comparison

User Ratings	4.4 (based on 2017 reviews)	No reviews available for the product
Rating Distribution	Excellent 525 Very Good 192 Good 46 Poor 8 Terible 20	No reviews available for the product
Expert's Review generated by AI	LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective ...Read more	Ecwid, a standout e-commerce platform, shines through its exceptional customer support and user-friendly interface, making it a go-to choice for businesses of any size. Users rave about the ...Read more
Pros and Cons	Pros and Cons of LiveChat Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts. Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours. Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively. Automation and asynchronous communication, user-friendly for small business owners. Limited number of active accounts, hindering flexibility during certain periods of high volume. Learning curve can be tricky, requiring time and effort to overcome.	Pros and Cons of Ecwid Exceptional customer support with quick responses and helpful solutions. User-friendly platform, ideal for beginners and experienced e-commerce professionals. Easy setup and integration with other services like banks, Square, and PayPal. Constantly evolving with 24/7 support availability. Limited ability to rearrange product display sequence. Challenges with making bulk sales for multiple items.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews

Media and Screenshots

Screenshots	7 Screenshots	2 Screenshots
Videos	3 Videos	2 Videos

Top Alternatives to LiveChat and Ecwid in 2025

Alternatives	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7	Squarespace 4.5 Big Cartel 3.3 WooCommerce 4.3

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

LiveChat offers Free Trial, but Ecwid does not.

LiveChat is designed for Large Enterprises, Medium Business and Small Business.

Ecwid is designed for Freelancers, Medium Business and Small Business.

The starting price of LiveChat begins at $16/User/Month when Billed Yearly, while pricing details for Ecwid are unavailable.

Some top alternatives to LiveChat includes ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat, LiveEngage, Zendesk Chat, Smartchat, LinkedChat, ChatFlow247, Freshchat and ChatAndBot.

Some top alternatives to Ecwid includes Squarespace, Big Cartel, WooCommerce, Shopify Plus, BigCommerce, Miva, Square Ecommerce, Shopify, Selly, MyEasyStore, Web.com and Sellix.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

LiveChat vs Ecwid - Which Live Chat Software Platform Is Better in July 2025?

LiveChat

Ecwid

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do LiveChat and Ecwid Compare on Features?

Total Features

Unique Features

What Do LiveChat and Ecwid Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

LiveChat User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of LiveChat

Pros and Cons of Ecwid

Positive Reviews

Media and Screenshots

Screenshots

Videos

Top Alternatives to LiveChat and Ecwid in 2025

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure