LiveAgent vs Mole Comparison
LiveAgent
Starting at $15 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customer…
Mole
Starting at Contact for pricing
- Large Enterprises
- Small Business
Mole is a social channel connector with a mobile-first website builder that links customer touchpoints to messaging apps including WhatsApp, Telegram, and Messenger. It centralizes communication channels to help business…
LiveAgent leads on user satisfaction with a 4.7-star rating across 1,542 reviews.
LiveAgent vs Mole — at a glance
| Feature | LiveAgent | Mole |
|---|---|---|
| Rating | 4.7 / 5 | — |
| Reviews | 1,542 | — |
| Starting price | $15 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Small Business, Medium Business |
| Category | Help Desk Software | Omnichannel Commerce Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | Browser Based (Cloud) |
| API | Available | — |
| Support modes | 24/7 (Live rep), Online | Online |
| Certifications | GDPR | — |
| Data residency | Global | Global |
Key differences between LiveAgent and Mole
- Pricing: LiveAgent starts at $15 /User/Month. Mole pricing is not publicly listed.
- Free trial: LiveAgent offers a free trial; Mole does not.
- Target audience: LiveAgent is built for Freelancers / Consultants and Large Enterprises, while Mole targets Large Enterprises and Small Business.
- Deployment: LiveAgent supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Mole supports Browser Based (Cloud).
LiveAgent vs Mole — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for small to mid-sized teams needing simple omnichannel customer support.
- You want an all-in-one platform combining live chat, email, phone, SMS, and social media support.
- Your team values quick, low-complexity setup with mobile-enabled customer engagement.
- You require integrations with popular tools like Google Apps, Twitter, and MailChimp.
- Your company needs highly customizable, enterprise-grade workflows and advanced analytics.
- You are a large enterprise concerned about scalability and transparent pricing for higher tiers.
Best for small to medium businesses unifying social channels with a mobile-first approach.
- You need a simple, mobile-first website builder optimized for social media marketing.
- Your focus is on lead generation and building networking communities via social platforms.
- You want seamless integration across multiple social channels without complex setup.
- Your company requires deep CRM or sales automation integrations for complex workflows.
- You are an enterprise needing advanced omnichannel commerce features and process automation.
LiveAgent: Best for small to mid-sized teams needing simple omnichannel customer support. Mole: Best for small to medium businesses unifying social channels with a mobile-first approach.
Description | LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so ... Read More about LiveAgent | Mole is a social channel connector with a mobile-first website builder that links customer touchpoints to messaging apps including WhatsApp, Telegram, and Messenger. It centralizes ... Read More about Mole |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 9.8/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 10-50 employees51-500 employees | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- All-in-One Omnichannel Support: Supports live chat, email, call center, SMS, and social media in one platform—ideal for centralizing customer communication.
- Wide Range of Integrations: Easily integrates with popular tools like Google Apps, Twitter, MailChimp, Slack, and more, simplifying customer service workflows.
- Competitive Pricing & Easy Setup: Offers affordable pricing tiers and fast onboarding, making it a strong choice for startups and small to mid-sized businesses.
No key benefits available yet.
Best fit
Reasons buyers look elsewhere
- Lacks modern interface design compared to newer platforms like Zendesk or Intercom
- Missing advanced AI automation, chatbots, and machine learning features that competitors offer
- Struggles with complex, high-volume, or multi-department workflows — better suited for teams under 50 than enterprise deployments
No alternatives guidance available yet.
Software Demo
Demo |  Mole has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do LiveAgent and Mole Compare on Features?
Total Features | 25 Features | 4 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare LiveAgent and Mole on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
GDPR | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
LiveAgent User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise LiveAgent for its comprehensive omnichannel support and ease of setup, though some note limitations for large enterprise needs. What buyers like
Common complaints
| Buyer sentiment No user reviews or ratings available to assess buyer sentiment. |
Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  LiveAgent_customers_0  LiveAgent_customers_1  LiveAgent_customers_2 | No Customers information available. |
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Media and Screenshots
Screenshots |  14 Screenshots | No screenshots available. |
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Videos |  5 Videos | No videos available. |
Top Alternatives to LiveAgent and Mole in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, LiveAgent or Mole?
- LiveAgent edges out the other on user ratings (4.7 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do LiveAgent and Mole offer a free trial?
- LiveAgent offers a free trial. Mole does not.
- What is the starting price of LiveAgent vs Mole?
- LiveAgent starts at $15 /User/Month. Mole starts at Contact for pricing.
- What are the top alternatives to LiveAgent?
- Top alternatives to LiveAgent include Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, ClickDesk.
- What are the top alternatives to Mole?
- Top alternatives to Mole include Eunimart, Chat Breezes, Quivers, Cin7, vinSUITE.