NEWJoin 2M+ software buyers|Get Weekly Insights, Trends & Expert PicksSubscribe free →

Kaseya BMS vs Datto Autotask PSA Comparison

Last updated:

Kaseya BMS

3.5(42 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Kaseya BMS is a sophisticated yet user-friendly software that makes business growth a hassle-free experience. With its assistance, businesses can manage, create, and efficiently deal with all service or ticket requests q…

Datto Autotask PSA

Starting at Contact for pricing

  • Small Business
  • Medium Business

Datto Autotask PSA is a professional services automation platform built specifically for managed service providers rather than general consultancies. It combines service desk ticketing, contract and SLA management, time…

Kaseya BMS leads on user satisfaction with a 3.5-star rating across 42 reviews.

Kaseya BMS vs Datto Autotask PSA — at a glance

FeatureKaseya BMSDatto Autotask PSA
Rating3.5 / 5
Reviews42
Starting priceContact for pricingContact for pricing
Free trial No No
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessSmall Business, Medium Business, Large Enterprises
CategoryCRM SoftwareProfessional Services Automation Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud
APIAvailableAvailable
Support modesBusiness Hours, OnlineOnline
CertificationsSOC 2
Data residencyUS

Key differences between Kaseya BMS and Datto Autotask PSA

  • Target audience: Kaseya BMS is built for Large Enterprises and Medium Business, while Datto Autotask PSA targets Small Business and Medium Business.
  • Deployment: Kaseya BMS supports SaaS/Web/Cloud; Datto Autotask PSA supports SaaS/Web/Cloud.

Kaseya BMS vs Datto Autotask PSA — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Kaseya BMS - CRM Software
Talk to an expert
Talk to an expert
Datto Autotask PSA - Logo
Talk to an expert
Talk to an expert

Free PDF comparison

Download this Kaseya BMS vs Datto Autotask PSA comparison

Get the full side-by-side as a PDF — these picks plus the top CRM Software tools, with verified ratings, pricing and features.

  • Side-by-side on pricing, features & ratings
  • Plus the category top 10, scored & ranked
  • Emailed to you — no on-screen download

No file downloads on screen — we email it to you. One-click unsubscribe anytime.

Kaseya BMS vs Datto Autotask PSA: Biggest differences

Start here before you go deeper into features.

Kaseya BMS

Best for

Large Enterprises, Medium Business, Small Business

Datto Autotask PSA

Best for

Small Business, Medium Business, Large Enterprises

Kaseya BMS typically suits Large Enterprises and Medium Business. Datto Autotask PSA tends to fit Small Business and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Kaseya BMS is a sophisticated yet user-friendly software that makes business growth a hassle-free experience. With its assistance, businesses can manage, create, and efficiently deal with ... Read More about Kaseya BMS

Datto Autotask PSA is a professional services automation platform built specifically for managed service providers rather than general consultancies. It combines service desk ticketing, ... Read More about Datto Autotask PSA

Free Trial Availability

  • No free trial
  • No free trial

SpotScore

What's this? ↗

8.4/10

Not Available

User Ratings

Based on verified Spotsaas reviews

3.51

(42)
Get pricing help
Get pricing help

Software Demo

Demo

No software demo available

Datto Autotask PSA has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

Need a second opinion?

Get decision help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

Spotsaas advisor
Get decision help from a software advisor
  • Independent advice — matched to your business
  • Understand the tradeoffs before you talk to vendors
  • Free 15-min call with a software advisor.

Step 1 of 4

How big is your team?

We tailor recommendations to companies your size.

Trusted by teams at

How do Kaseya BMS and Datto Autotask PSA Compare on Features?

Total Features

5 Features

10 Features

Unique Features

No unique features

No unique features

Get Quote
Get Quote

Compare Kaseya BMS and Datto Autotask PSA on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Pricing Plans

      • Not Available
      • Not Available

      Kaseya BMS vs Datto Autotask PSA: Other Details

      Organization Types supported

      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Mobile - Android
      • Mobile - iOS
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Browser Based (Cloud)
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing
      Get help choosing

      Kaseya BMS vs Datto Autotask PSA Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes

      HIPAA

      ✗ No

      Data Encryption

      ✓ Yes

      Data Residency

      🇺🇸 US

      Kaseya BMS User Reviews & Rating Comparison

      User Ratings

      No reviews available for the product

      Rating Distribution

      31

      7

      4

      1

      10

      No reviews available for this product

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyer sentiment is mixed to positive across 53 reviews, with clear strengths and a few common watchouts.

      What buyers like

      • Ticketing system automates workflow routing, tracks response times, and organizes cases in one place.
      • Integrates with Xero, accounting software, and Kaseya VSA for cross-tool data flow.
      • Reporting system lets users extract detailed metrics for internal reviews or client-facing reports.

      Common complaints

      • Customer support is widely criticized for being unresponsive or ineffective on billing and contract disputes.
      • Billing practices — including auto-renewals, double billing, and cancellation difficulty — are frequently flagged as problematic.
      • Sales promises on features often go unmet, leading to customer dissatisfaction.

      No expert review available for this product

      Pros and Cons

      • Simplifies complex service management tasks.

      • User-friendly design enhances team productivity.

      • Automates billing to save time.

      • Customization options may be limited.

      • Not ideal for businesses outside IT.

      No pros or cons available for this product

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Used Kaseya BMS or Datto Autotask PSA? Tell buyers what actually differs.

      Kaseya BMS and Datto Autotask PSA Customers

      Customers

      Baroan

      Baroan

      Vivonet

      Vivonet

      Method Group

      Method Group

      No Customers information available.

      Media and Screenshots

      Screenshots

      Kaseya BMS screenshot

      4 Screenshots

      No screenshots available.

      Videos

      video-0

      1 Videos

      No videos available.

      Top Alternatives to Kaseya BMS and Datto Autotask PSA in 2026

      Expand your comparison

      Add another option to compare side by side

      Search by product name to compare pricing, fit, and buyer feedback in one view.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Kaseya BMS or Datto Autotask PSA?
      Kaseya BMS edges out the other on user ratings (3.5 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Kaseya BMS and Datto Autotask PSA offer a free trial?
      Neither Kaseya BMS nor Datto Autotask PSA currently lists a free trial.
      What is the starting price of Kaseya BMS vs Datto Autotask PSA?
      Kaseya BMS starts at Contact for pricing. Datto Autotask PSA starts at Contact for pricing.
      What are the top alternatives to Kaseya BMS?
      Top alternatives to Kaseya BMS include Bigin by Zoho CRM, Creatio CRM, Snapforce CRM, SuiteCRM, InfoFlo CRM.
      What are the top alternatives to Datto Autotask PSA?
      Top alternatives to Datto Autotask PSA include Certinia, SuperOps PSA Software, CloudBlue PSA, Syncro, Precursive.