Help Sumo vs Freshservice - Which Help Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Help Sumo (2) Get Quote Get Quote	Freshservice (946) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Help Sumo is a help desk software for small businesses and service providers. It seamlessly integrates ticketing, workflow, knowledge base, customer self-service portal into a single ... Read More	The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More
Entry Level Pricing	Starts from $19	Starts from $19 , Billed Yearly
Free Trial Availability	Free Trial available	Free Trial available
Spotsaas Score	7.8/10	Not Available
User Ratings	3 (1)	4.4 (1491)
	Get Quote	Get Quote

Software Demo

Demo	Help Sumo has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

How do Help Sumo and Freshservice Compare on Features?

Total Features	8 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

What Do Help Sumo and Freshservice Cost?

Pricing Option
Starting From	$19	$19 , Billed Yearly
Pricing Plans	Not Available	Starter Get Started Incident Management Knowledge Base Self Service Portal Show more + Growth Get Started Includes features of Starter plan, plus Service Catalog Asset Management Show more + Pro Get Started Includes features of Growth plan, plus Problem Management Change Management Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

Help Sumo User Reviews & Rating Comparison

User Ratings	3 (based on 1 reviews)	4.4 (based on 1491 reviews)
Rating Distribution	Excellent 1 Very Good 0 Good 1 Poor 0 Terible 0	Excellent 781 Very Good 144 Good 13 Poor 3 Terible 5
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

List of Customers

Customers	No Customers information available.	vroom Cordant Addison Lee

Media and Screenshots

Screenshots	No screenshots available.	7 Screenshots
Videos	No videos available.	4 Videos

Top Alternatives to Help Sumo and Freshservice in 2025

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Jira 4.4 SolarWinds Service Desk 4.4 Jira Service Desk 4.1

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Help Sumo and Freshservice offer a Free Trial.

Help Sumo is designed for Large Enterprises, Medium Business and Small Business.

Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

The starting price for both Help Sumo and Freshservice begins at $19/User/Month.

Some top alternatives to Help Sumo includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, ProProfs Help Desk, Support Hub, HelpDesk, SysAid, Jitbit Helpdesk, Desky, ReadyDesk, HelpdeskEddy, LabiDesk, AzureDesk and Help Desk Premier.

Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Help Sumo vs Freshservice - Which Help Desk Software Platform Is Better in July 2025?

Help Sumo

Freshservice

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Help Sumo and Freshservice Compare on Features?

Total Features

Unique Features

What Do Help Sumo and Freshservice Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Help Sumo User Reviews & Rating Comparison

User Ratings

Rating Distribution

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to Help Sumo and Freshservice in 2025

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure