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GoTo Resolve vs Zoho Assist vs LogMeIn Rescue - Which Tool Fits Your Business?

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TL;DR - Quick Comparison Summary

Description

Introducing GoTo Resolve, the ultimate remote support management tool by GoToAssist. With its tagline of "Gain customers' loyalty through timely support," businesses can now provide ... Read More

Zoho Assist is the remote access software that provides secure, remote, and real-time access to company servers. This software gives you the ability to connect to your computer - wherever ... Read More

LogMeIn Rescue provides everything you need to conveniently and securely access, control and help solve your users computers from anywhere. This intutive user interface allows you to ... Read More

Entry Level Pricing

  • Starts from $39 , Billed Yearly
  • Starts from $10 , Billed Yearly
  • Not Available

Free Trial Availability

Spotsaas Score

9.3/10

9.3/10

9.1/10

User Ratings

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Software Demo

Demo

How do GoTo Resolve, Zoho Assist and LogMeIn Rescue Compare on Features?

Total Features

7 Features

8 Features

7 Features

Unique Features

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        What Do GoTo Resolve, Zoho Assist and LogMeIn Rescue Cost?

        Pricing Option

              Starting From

              • $39 , Billed Yearly
              • $10 , Billed Yearly
              • Not Available

              Pricing Plans

              • Service Desk

                • Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges

                • 24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team

                • Free upgrades

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              • GoToAssist

                • 1 Agent

                • Agent Console

                • File Transfer

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              • Free

                • 1 Remote Support Technician

                • 5 Unattended Computers

                • Instant Chat

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              • Standard (Remote Support)

                • Includes features of Free plan, plus

                • File Transfer

                • Multi Monitor Navigation

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              • Professional (Remote Support)

                • Includes features of Standard plan, plus

                • Mobile Apps (iOS, Android)

                • Schedule Sessions

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              • Browse all pricing plans
              • Not Available

              Pricing Page

              goto-resolve pricingzoho-assist pricinglogmein-rescue pricing

              Other Details

              Organization Types supported

              • Freelancers
              • Large Enterprises
              • Medium Business
              • Small Business
              • Individuals
              • Freelancers
              • Large Enterprises
              • Medium Business
              • Small Business
              • Individuals
              • Freelancers
              • Large Enterprises
              • Medium Business
              • Small Business
              • Individuals

              Platforms Supported

              • Browser Based (Cloud)
              • Mobile - Android
              • Mobile - iOS
              • Installed - Windows
              • Installed - Mac
              • Browser Based (Cloud)
              • Browser Based (Cloud)
              • Mobile - Android
              • Mobile - iOS
              • Installed - Windows
              • Installed - Mac
              • Browser Based (Cloud)
              • Browser Based (Cloud)
              • Mobile - Android
              • Mobile - iOS
              • Installed - Windows
              • Installed - Mac
              • Browser Based (Cloud)

              Modes of support

              • 24/7 (Live rep)
              • Business Hours
              • Online
              • 24/7 (Live rep)
              • Business Hours
              • Online
              • 24/7 (Live rep)
              • Business Hours
              • Online

              API Support

              • Available
              • Available
              • Available
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              GoTo Resolve vs Zoho Assist User Reviews & Rating Comparison

              User Ratings

              Rating Distribution

              Excellent

              256

              Very Good

              140

              Good

              18

              Poor

              0

              Terible

              3

              Excellent

              2128

              Very Good

              40

              Good

              3

              Poor

              0

              Terible

              1

              Excellent

              99

              Very Good

              29

              Good

              4

              Poor

              1

              Terible

              0

              Expert's Review generated by AI

              GoTo Resolve (formerly GoToAssist) has garnered positive feedback in the past 12 months for its user-friendly interface, seamless remote assistance, and efficient desktop support features. Users ...Read more

              Zoho Social stands out as an intuitive and user-friendly platform for social media management, as highlighted by multiple users over the past year. Customers praise its ease of use, seamless ...Read more

              LogMeIn Rescue by GoTo has garnered significant praise for its unattended remote connection feature, lauded as a must-have for IT professionals. Users appreciate the Rescue Lens app for accessing ...Read more

              Pros and Cons

              Pros and Cons of GoTo Resolve

              • User-friendly interface with minimal interruptions during product usage.

              • Easy access with straightforward GUI and seamless troubleshooting options.

              • Quick installation process and excellent support for desktop and service desk issues.

              • Fantastic AI features for quick issue diagnosis and resolution.

              • Some users may face challenges with software installation, requiring extra time.

              • Limited customer support and lack of a free trial option could be drawbacks for some users.

              Pros and Cons of Zoho Assist

              • Easy and friendly to use with no complicated operations, suitable for beginners.

              • Provides smooth platform for mail and project management, enhancing user experience.

              • Offers efficient tools for social media monitoring and reporting, aiding in engagement improvement.

              • User-friendly interface with intuitive dashboard providing clear overview of social media activities.

              • Could be intimidating for newcomers due to the richness of features and customizations without proper support.

              • Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.

              Pros and Cons of LogMeIn Rescue

              • Efficient unattended remote connection for troubleshooting, enhancing user experience.

              • Intuitive interface and ease of use, suitable for users of varying technical backgrounds.

              • Seamless integration with admin tools, simplifying remote access and support tasks.

              • Enables quick connections and file transfers, improving troubleshooting efficiency.

              • Occasional connectivity issues, especially with slower internet speeds, impacting user experience.

              • Setup process can be time-consuming for less tech-savvy users, requiring additional guidance.

              Positive Reviews

              No reviews available for the product

              No reviews available for the product

              No reviews available for the product

              Negative Reviews

              No reviews available for the product

              No reviews available for the product

              No reviews available for the product

              List of Customers

              Customers

              No Customers information available.

              No Customers information available.

              Motorola

              Motorola

              Media and Screenshots

              Screenshots

              No screenshots available.

              Microsoft Teams Integration screenshot

              7 Screenshots

              Technician console

              1 Screenshots

              Videos

              video-0

              4 Videos

              video-0

              3 Videos

              video-0

              1 Videos

              Alternatives

              Alternatives

              No Alternative products available.

              Frequently Asked Questions (FAQs)

              Stuck on something? We're here to help with all the questions and answers in one place.

              Yes, both GoTo Resolve and Zoho Assist offer a Free Trial.

              GoTo Resolve is designed for Large Enterprises, Medium Business and Small Business.

              Zoho Assist is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

              Pricing for GoTo Resolve Starts at $39/Month when Billed Yearly whereas for Zoho Assist Starts at $10/User/Month when Billed Yearly.

              Some top alternatives to GoTo Resolve includes Zoho Assist, ScreenMeet, GoToMyPC, TeamViewer, AnyDesk, Instant Housecall, LogMeIn Pro, RescueAssist, FixMe.IT and LogMeIn Rescue.

              Some top alternatives to Zoho Assist includes and undefined.

              Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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