GoTo Resolve vs Ping Identity Comparison
GoTo Resolve
Starting at $39 /Month
- Free Trial
- Large Enterprises
- Medium Business
Introducing GoTo Resolve, the ultimate remote support management tool by GoToAssist. With its tagline of "Gain customers' loyalty through timely support," businesses can now provide efficient support to their clients any…
Ping Identity
Starting at $5 /User/Month
- Large Enterprises
- Medium Business
Ping Identity is an Identity and Access Management (IAM) solution used by thousands of enterprises around the world. It enables companies to manage who has access to what across all business applications, data centers, a…
GoTo Resolve leads on user satisfaction with a 4.4-star rating across 329 reviews.
GoTo Resolve vs Ping Identity — at a glance
| Feature | GoTo Resolve | Ping Identity |
|---|---|---|
| Rating | 4.4 / 5 | 4.3 / 5 |
| Reviews | 329 | 233 |
| Starting price | $39 /Month | $5 /User/Month |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business |
| Category | Remote Access Software | Identity and Access Management (IAM) Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | US | Global |
Key differences between GoTo Resolve and Ping Identity
- Pricing: GoTo Resolve starts at $39 /Month, while Ping Identity starts at $5 /User/Month.
- Free trial: GoTo Resolve offers a free trial; Ping Identity does not.
- User satisfaction: GoTo Resolve scores higher with a 4.4-star average.
- Deployment: GoTo Resolve supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Ping Identity supports SaaS/Web/Cloud, Mobile - Android.
GoTo Resolve vs Ping Identity — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Remote Access Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for IT teams needing fast, AI-powered remote support and issue resolution.
- You want a simple, streamlined remote support tool with quick installation.
- Your IT staff needs AI-driven diagnostics to speed up troubleshooting.
- Your organization has 50 to 5,000 employees and requires integrated IT support features.
- You are a very small business with a limited IT budget.
- You require extensive, reliable customer support availability without sales engagement.
Enterprise-grade IAM with strong security and compliance features.
- You need scalable IAM for medium to large enterprises (500+ users).
- You require advanced security like multi-factor and adaptive authentication.
- Compliance with regulations such as GDPR and HIPAA is critical.
- You are a small business with fewer than 100 employees.
- You need a low-cost or simple IAM solution with straightforward pricing.
GoTo Resolve: Best for IT teams needing fast, AI-powered remote support and issue resolution. Ping Identity: Enterprise-grade IAM with strong security and compliance features.
Description | Introducing GoTo Resolve, the ultimate remote support management tool by GoToAssist. With its tagline of "Gain customers' loyalty through timely support," businesses can now provide ... Read More about GoTo Resolve | Ping Identity is an Identity and Access Management (IAM) solution used by thousands of enterprises around the world. It enables companies to manage who has access to what across all ... Read More about Ping Identity |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.3/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50 to 500 employees501 to 5,000 employees | 500 to 10,000 employeesMedium Business |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined IT Support: GoTo Resolve empowers teams to manage and resolve issues swiftly, reducing downtime and enhancing productivity. Imagine a world where your IT support is just a click away, making problem-solving seamless.
- Remote Access Capabilities: With robust remote access tools, you can effortlessly assist employees no matter where they are working from. This means your team can stay connected and supported, ensuring business continuity even during unpredictable times.
- User-Friendly Interface: Designed with both tech-savvy users and novices in mind, GoTo Resolve simplifies the troubleshooting process. Administrators will appreciate how easy it is to train staff on this platform, leading to quicker adoption and less frustration.
- Seamless User Experience: With Ping Identity, we can ensure a frictionless login experience for our users. Single sign-on (SSO) capabilities allow employees to access multiple applications with one set of credentials, streamlining their workflow and enhancing productivity.
- Robust Security Protocols: As managers, we recognize the importance of safeguarding sensitive data. Ping Identity offers advanced security features such as multi-factor authentication (MFA) and adaptive authentication, ensuring that only authorized users gain access to critical systems.
- Compliance Made Easy: Navigating regulatory requirements can be daunting. Ping Identity simplifies compliance with industry standards like GDPR and HIPAA, providing built-in reporting and auditing tools that help us demonstrate adherence effortlessly.
Best fit
- 50 to 5,000 employees
- IT Services, Healthcare, Education, Financial Services, and Remote Work Solutions
- IT Support Specialists, Help Desk Technicians, System Administrators, and Customer Support Managers
- 500 to 10,000 employees
- Fintech, SaaS, Healthcare, Education, and Consulting
- IT Security Managers, Identity and Access Management (IAM) Administrators, Compliance Officers, and DevOps Engineers
Reasons buyers look elsewhere
- Users may seek alternatives to GoTo Resolve for cost efficiency, especially if their organization requires a more budget-friendly solution without compromising on essential remote support features and functionality.
- Organizations with specific compliance or security needs might look for alternatives that offer enhanced data protection measures or integration with existing security protocols that GoTo Resolve does not fully address.
- Teams seeking a more user-friendly interface or greater customization options could explore alternatives that provide tailored experiences and easier navigation, enhancing overall productivity and user satisfaction.
- Some users may find that Ping Identity's pricing structure is not aligned with their budget, prompting them to explore more cost-effective identity and access management solutions that offer similar features at a lower price point.
- Organizations with specific compliance requirements may seek alternatives that provide tailored solutions or enhanced features catering to industry regulations, ensuring they meet their unique security and compliance needs effectively.
- Users might experience limitations in customization or integration capabilities with Ping Identity, leading them to consider alternatives that offer more flexible options for adapting to their existing systems and workflows.
Software Demo
Demo |
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How do GoTo Resolve and Ping Identity Compare on Features?
Total Features | 7 Features | 11 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare GoTo Resolve and Ping Identity on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
GoTo Resolve User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, quick setup, and effective remote support, tempered by concerns over occasional technical issues and support limitations. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights robust security and compliance features, with some concerns about pricing transparency and implementation complexity. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Videos |  4 Videos |  3 Videos |
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Top Alternatives to GoTo Resolve and Ping Identity in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, GoTo Resolve or Ping Identity?
- GoTo Resolve edges out the other on user ratings (4.4 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do GoTo Resolve and Ping Identity offer a free trial?
- GoTo Resolve offers a free trial. Ping Identity does not.
- What is the starting price of GoTo Resolve vs Ping Identity?
- GoTo Resolve starts at $39 /Month. Ping Identity starts at $5 /User/Month.
- What are the top alternatives to GoTo Resolve?
- Top alternatives to GoTo Resolve include Zoho Assist, ScreenMeet, GoToMyPC, TeamViewer, AnyDesk.
- What are the top alternatives to Ping Identity?
- Top alternatives to Ping Identity include SailPoint IdentityIQ, ForgeRock Identity Platform, Keycloak, Azure AD, Ping Intelligent Identity.