Freshworks 360 vs Salesmate vs Bigin by Zoho CRM Comparison
Freshworks 360
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Freshworks is a real-time customer engagement platform that provides customers 360° product experience to answer their queries faster by integrating multiple channels like voice, email, social and others. The platform al…
Salesmate
Starting at $12 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Salesmate CRM is an all-in-one cloud based software for modern sales teams. It is designed to help you close more deals and increase your revenue. The system will streamline your sales process, deliver accurate analytics…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…
Salesmate leads on user satisfaction with a 4.3-star rating across 103 reviews.
SpotSaaS Analysis
Freshworks 360SalesmateBigin by Zoho CRM
The core difference between Freshworks 360 and Salesmate is that Freshworks 360 lacks specific details regarding its target audience and pricing, while Salesmate offers a clear pricing structure at $12. Ideal buyers for Freshworks 360 would be those seeking a comprehensive suite without specific budget constraints, whereas Salesmate is suited for budget-conscious businesses looking for a cost-effective CRM solution.
Who should pick which
- Comprehensive suite for customer engagement:
- Lacks specific pricing information:
- Target audience details not provided:
- Versatile for various business needs:
- Ideal for companies wanting an all-in-one solution:
- Flexible features for different industries:
- Clear pricing at $12 per user:
- Focused on CRM functionalities:
- Suitable for small to medium-sized businesses:
- Budget-friendly option for startups:
- Emphasizes sales pipeline management:
- User-friendly interface for quick adoption:
Freshworks 360 vs Salesmate vs Bigin by Zoho CRM — at a glance
| Feature | Freshworks 360 | Salesmate | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | — | 4.3 / 5 | 4.3 / 5 |
| Reviews | — | 103 | 119 |
| Starting price | Contact for pricing | $12 /User/Month | $7 /User/Month |
| Free trial | No | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Small Business |
| Category | CRM Software | CRM Software | CRM Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | Available | Available |
| Support modes | Business Hours, Online | Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2 | — | — |
| Data residency | Global | US | Global |
Key differences between Freshworks 360 and Salesmate
- Pricing: Salesmate starts at $12 /User/Month. Freshworks 360 pricing is not publicly listed.
- Free trial: Salesmate offers a free trial; Freshworks 360 does not.
- Deployment: Freshworks 360 supports SaaS/Web/Cloud; Salesmate supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Freshworks 360 vs Salesmate vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Free PDF comparison
Download this Freshworks 360 vs Salesmate vs Bigin by Zoho CRM comparison
Get the full side-by-side as a PDF — these picks plus the top CRM Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Small Business
Freshworks 360 typically suits Large Enterprises and Medium Business. Salesmate tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Freshworks is a real-time customer engagement platform that provides customers 360° product experience to answer their queries faster by integrating multiple channels like voice, email, ... Read More about Freshworks 360 | Salesmate CRM is an all-in-one cloud based software for modern sales teams. It is designed to help you close more deals and increase your revenue. The system will streamline your sales ... Read More about Salesmate | Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM |
|---|---|---|---|
Entry Level Pricing |
|
|
|
Free Trial Availability |
| ||
Spotsaas ScoreWhat's this? ↗ | 7.5/10 | 8.8/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Get pricing help | Get pricing help |
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do Freshworks 360, Salesmate and Bigin by Zoho CRM Compare on Features?
Total Features | 3 Features | 9 Features | 10 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Freshworks 360, Salesmate and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | |||
|---|---|---|---|
Starting From |
|
|
|
Pricing Plans |
|
|
|
Pricing Page | Pricing information not available |  |  |
Other Details
Organization Types supported |
|
|
|
|---|---|---|---|
Platforms Supported |
|
|
|
Modes of support |
|
|
|
API Support |
|
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | ✗ No |
Data Residency | 🌐 Global | 🇺🇸 US |
Freshworks 360 vs Salesmate User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
|---|---|---|---|
Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 80 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like
Common complaints
|
Pros and Cons |
|
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Grabyo  GetYourGuide  Honda |  Skytop Business Loans LLC  Faciliteq  Zora Zamecnikova |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
|---|
Media and Screenshots
Screenshots | No screenshots available. |  6 Screenshots |
|---|---|---|
Videos |  4 Videos |  4 Videos |
Alternatives
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Crm Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshworks 360 or Salesmate?
- Salesmate edges out the other on user ratings (4.3 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshworks 360 and Salesmate offer a free trial?
- Salesmate offers a free trial. Freshworks 360 does not.
- What is the starting price of Freshworks 360 vs Salesmate?
- Freshworks 360 starts at Contact for pricing. Salesmate starts at $12 /User/Month.
- What are the top alternatives to Freshworks 360?
- Top alternatives to Freshworks 360 include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.
- What are the top alternatives to Salesmate?
- Top alternatives to Salesmate include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.