Freshdesk Customer Success (Formely Freshsuccess) vs Gainsight CS Comparison
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Freshdesk Customer Success (Formely Freshsuccess)
Starting at $79 /User/Month
- Large Enterprises
- Medium Business
Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships with their customers. Designed sp…
Gainsight CS
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Introducing Gainsight CS, the ultimate solution for customer success! This all-in-one platform analyzes customer interactions across multiple channels, streamlining processes such as onboarding, retention, and support. W…
Freshdesk Customer Success (Formely Freshsuccess) vs Gainsight CS — at a glance
| Feature | Freshdesk Customer Success (Formely Freshsuccess) | Gainsight CS |
|---|---|---|
| Rating | — | — |
| Reviews | — | — |
| Starting price | $79 /User/Month | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | — |
| Support modes | Business Hours, Online | Online |
| Certifications | SOC 2 | SOC 2, GDPR |
| Data residency | US | US |
Key differences between Freshdesk Customer Success (Formely Freshsuccess) and Gainsight CS
- Pricing: Freshdesk Customer Success (Formely Freshsuccess) starts at $79 /User/Month. Gainsight CS pricing is not publicly listed.
- Deployment: Freshdesk Customer Success (Formely Freshsuccess) supports SaaS/Web/Cloud; Gainsight CS supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Freshdesk Customer Success (Formely Freshsuccess) vs Gainsight CS — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Freshdesk Customer Success (Formely Freshsuccess)
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Freshdesk Customer Success (Formely Freshsuccess) typically suits Large Enterprises and Medium Business. Gainsight CS tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships ... Read More about Freshdesk Customer Success (Formely Freshsuccess) | Introducing Gainsight CS, the ultimate solution for customer success! This all-in-one platform analyzes customer interactions across multiple channels, streamlining processes such as ... Read More about Gainsight CS |
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Entry Level Pricing |
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Free Trial Availability |
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Get pricing help | Get pricing help |
Software Demo
Demo |  Gainsight CS has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Freshdesk Customer Success (Formely Freshsuccess) and Gainsight CS on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | /price_image_1689568036.9932945.png) | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Freshdesk Customer Success (Formely Freshsuccess) User Reviews & Rating Comparison
Spotsaas Editor’s POV generated by AI | What buyers like
Common complaints
| No expert review available for this product |
|---|---|---|
Pros and Cons |
| No pros or cons available for this product |
Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Leadfeeder  Appcues  Ideagen |   box  Splunk |
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Media and Screenshots
Screenshots | No screenshots available. |  6 Screenshots |
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Videos |  1 Videos | No videos available. |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshdesk Customer Success (Formely Freshsuccess) or Gainsight CS?
- Freshdesk Customer Success (Formely Freshsuccess) and Gainsight CS are closely matched with equal user ratings of -1.0. The right choice depends on your team size, budget, and specific Customer Success Software needs.
- Do Freshdesk Customer Success (Formely Freshsuccess) and Gainsight CS offer a free trial?
- Neither Freshdesk Customer Success (Formely Freshsuccess) nor Gainsight CS currently lists a free trial.
- What is the starting price of Freshdesk Customer Success (Formely Freshsuccess) vs Gainsight CS?
- Freshdesk Customer Success (Formely Freshsuccess) starts at $79 /User/Month. Gainsight CS starts at Contact for pricing.
- What are the top alternatives to Freshdesk Customer Success (Formely Freshsuccess)?
- Top alternatives to Freshdesk Customer Success (Formely Freshsuccess) include Freshsales, Parlor, ChurnZero, ClientSuccess, Custify.
- What are the top alternatives to Gainsight CS?
- Top alternatives to Gainsight CS include Parlor, ClientSuccess, Custify, Salesmachine, Catalyst.