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Compare Freshdesk Customer Success (Formely Freshsuccess) vs Brightback

Brightback - New SaaS Software

Brightback

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Overview

Description

Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships ... Read More

Discover the power of automated customer retention with Brightback – the ultimate tool for increasing your revenues. Standardize and automate processes, track churn at scale, and integrate ... Read More

Entry Level Pricing
  • Starts from $79
  • Not Available
Free Trial Availability
  • No free trial
  • Free Trial available
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Software Demo

Demo

Brightback has not given any software demo yet

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Features

Total Features

0 Features

5 Features

Unique Features

No features

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    Pricing

    Pricing Option
        Starting From
        • $79
        • Not Available
        Pricing Plans
        • Not Available
        • Not Available
        Pricing Pagefreshdesk-customer-success--formely-freshsuccess- pricing

        Pricing information not available

        Other Details

        Organization Types supported
        • Small Business
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Individuals
        • Small Business
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Individuals
        Platforms Supported
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - iOS
        • Mobile - Android
        • Mobile - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - iOS
        • Mobile - Android
        • Mobile - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
        Get Quote

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        User Reviews

        Expert's Review generated by AI

        Freshdesk Customer Success has garnered high praise for its user-friendly interface, ticketing system, and comprehensive analytics. Users appreciate the streamlined process of ticket resolution, ...Read more

        No Expert ai Review available for the product

        Pros and Cons
        • Efficient ticketing system, interface, resolution procedures, and analytics enhancing productivity.

        • Easy ticket raising and process automation for seamless operations.

        • Ability to track product usage and provide comprehensive account information.

        • Web-based accessibility for both internal and external users, promoting convenience.

        • Feedback suggests a need for better support to enhance the user experience.

        • Some users found limitations in automation features based on specific business needs.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        Leadfeeder

        Leadfeeder

        Appcues

        Appcues

        Ideagen

        Ideagen

        No Customers information available.

        Media and Screenshots

        Screenshots

        No screenshots available.

        Brightback screenshot

        2 Screenshots

        Videos
        video-0

        1 Videos

        No videos available.

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Brightback offers Free Trial, but Freshdesk Customer Success (Formely Freshsuccess) does not.

        Freshdesk Customer Success (Formely Freshsuccess) is designed for Large Enterprises, Medium Business and Small Business.

        Brightback is designed for Medium Business and Small Business.

        The starting price of Freshdesk Customer Success (Formely Freshsuccess) begins at $79/User/Month, while pricing details for Brightback are unavailable.

        Some top alternatives to Freshdesk Customer Success (Formely Freshsuccess) includes Freshsales, Parlor, ChurnZero, ClientSuccess, Custify, Salesmachine, Successware, Gainsight CS and Freshdesk Customer Success.

        Some top alternatives to Brightback includes ChurnZero, ProsperStack, ChurnTarget, Churni, Churn360, Qualified, Retainly App, Workvivo, RetentionX, Retention AI and IFTTT.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].