FixMe.IT vs Presence Comparison
FixMe.IT
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
FixMe.IT is a remote support platform used by IT professionals and help desk teams to deliver on-demand and unattended remote assistance to end users, with support for multiple monitors and low-latency screen sharing. It…
Presence
Starting at $6 /User/Month
- Free Trial
- Medium Business
- Small Business
Presence offers a unified web and mobile platform for universities and colleges to revolutionize student engagement and understanding. The AI-powered platform simplifies and digitizes processes, collects and organizes cr…
FixMe.IT leads on user satisfaction with a 4.7-star rating across 212 reviews.
FixMe.IT vs Presence — at a glance
| Feature | FixMe.IT | Presence |
|---|---|---|
| Rating | 4.7 / 5 | — |
| Reviews | 212 | — |
| Starting price | Contact for pricing | $6 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Medium Business, Small Business |
| Category | Remote Access Software | Remote Access Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | GDPR | — |
| Data residency | Global | US, EU |
Key differences between FixMe.IT and Presence
- Pricing: Presence starts at $6 /User/Month. FixMe.IT pricing is not publicly listed.
- Target audience: FixMe.IT is built for Large Enterprises and Medium Business, while Presence targets Medium Business and Small Business.
- Deployment: FixMe.IT supports SaaS/Web/Cloud; Presence supports SaaS/Web/Cloud.
FixMe.IT vs Presence — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Remote Access Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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FixMe.IT vs Presence: Biggest differences
Start here before you go deeper into features.
Best for medium-sized IT teams needing simple, reliable remote support.
- You need easy, low-complexity setup with an intuitive interface.
- Your priority is cost-effective, efficient remote technical assistance.
- You require secure, seamless unattended access with multi-monitor support.
- Your organization demands extensive advanced feature customization.
- You rely heavily on a broad marketplace of third-party integrations.
Medium Business, Small Business
FixMe.IT typically suits Large Enterprises and Medium Business. Presence tends to fit Medium Business and Small Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | FixMe.IT is a remote support platform used by IT professionals and help desk teams to deliver on-demand and unattended remote assistance to end users, with support for multiple monitors and ... Read More about FixMe.IT | Presence offers a unified web and mobile platform for universities and colleges to revolutionize student engagement and understanding. The AI-powered platform simplifies and digitizes ... Read More about Presence |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 8.6/10 | 8.3/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50-500 employeesMedium Business | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Smooth Remote Support: With FixMe.IT, your team can easily connect to remote devices for real-time troubleshooting without physical presence. This saves time and improves productivity.
- User-Friendly Interface: Managers and technicians alike will appreciate the intuitive interface that simplifies the support process. Even those less tech-savvy can work through it easily, reducing training time and improving efficiency.
- Advanced Security Features: FixMe.IT prioritizes your data safety with advanced security protocols, encrypting all remote sessions. Your sensitive information stays protected during every interaction.
Best fit
- 50 to 500 employees
- IT Services, Telecommunications, E-commerce, Healthcare, and Education
- IT Support Technicians, Help Desk Managers, System Administrators, and Technical Support Representatives
Reasons buyers look elsewhere
- Pricing is higher than competing remote support tools with comparable features
- Lacks advanced integrations and API capabilities that larger teams require
- Connectivity issues and slow support response times reported by users
Software Demo
Demo |  Presence has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do FixMe.IT and Presence Compare on Features?
Total Features | 6 Features | 6 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare FixMe.IT and Presence on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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FixMe.IT vs Presence: Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
FixMe.IT vs Presence Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
GDPR | ✓ Yes | — |
|---|---|---|
Data Encryption | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US🇪🇺 EU |
FixMe.IT User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise FixMe.IT for its ease of use, reliability, and cost-effectiveness, while noting some limitations in advanced features and occasional connectivity issues. What buyers like
Common complaints
| What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots | No screenshots available. |  1 Screenshots |
|---|---|---|
Videos |  1 Videos | No videos available. |
Top Alternatives to FixMe.IT and Presence in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, FixMe.IT or Presence?
- FixMe.IT edges out the other on user ratings (4.7 vs -1.0). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
- Do FixMe.IT and Presence offer a free trial?
- Yes, both FixMe.IT and Presence offer a free trial.
- What is the starting price of FixMe.IT vs Presence?
- FixMe.IT starts at Contact for pricing. Presence starts at $6 /User/Month.
- What are the top alternatives to FixMe.IT?
- Top alternatives to FixMe.IT include ConnectWise Control, VNC Connect, Splashtop Remote Support, BeyondTrust Remote Support, AnyDesk.
- What are the top alternatives to Presence?
- Top alternatives to Presence include Wurkr, SpatialChat, UnRemot, LogMeIn Rescue, Zoho Assist.