eNPS vs SoluCX vs Zonka Feedback Comparison
eNPS
Starting at $29 /Month
- Free Trial
- Individuals
- Medium Business
NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking from -100 to +100, where -100…
SoluCX
Starting at Contact for pricing
- Large Enterprises
- Medium Business
SoluCX NPS is a web-based application that enables companies to capture, track, and fulfill leads in real-time. It accompanies the company through the entire lead life cycle by providing the tools required to obtain data…
Zonka Feedback
Starting at $24 /Month
- Free Trial
- Large Enterprises
- Medium Business
NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where customers can freely talk about bran…
SoluCX leads on user satisfaction with a 5.0-star rating across 1 reviews.
SpotSaaS Analysis
eNPSSoluCXZonka Feedback
The core difference between eNPS and SoluCX lies in their primary focus: eNPS is designed for straightforward customer feedback management, while SoluCX specializes in real-time sales lead capture and lifecycle management. Ideal buyers for eNPS are small to medium businesses looking for simple NPS solutions, whereas SoluCX is suited for businesses of all sizes that need robust sales analytics and lead management.
- Best for SMBs needing simple NPS management - Real-time customer feedback collection - Suitable for teams with 1-500 employees - Easy-to-use survey-based system - Price point of $29 - Focused on enhancing customer service and success
- Best for real-time sales lead capture - Comprehensive end-to-end lifecycle management - Ideal for businesses seeking sales analytics - Supports both small businesses and large enterprises - Focused on identifying sales opportunities and risks - Notable for its lead tracking capabilities
eNPS vs SoluCX vs Zonka Feedback — at a glance
| Feature | eNPS | SoluCX | Zonka Feedback |
|---|---|---|---|
| Rating | 4.5 / 5 | 5.0 / 5 | 4.7 / 5 |
| Reviews | 4 | 1 | 130 |
| Starting price | $29 /Month | Contact for pricing | $24 /Month |
| Free trial | Yes | No | Yes |
| Free version | No | No | No |
| Best for | Individuals, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | NPS Software | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | Online | Online | Business Hours, Online |
| Certifications | GDPR | GDPR | GDPR |
| Data residency | US | US | Global |
Key differences between eNPS and SoluCX
- Pricing: eNPS starts at $29 /Month. SoluCX pricing is not publicly listed.
- Free trial: eNPS offers a free trial; SoluCX does not.
- Target audience: eNPS is built for Individuals and Medium Business, while SoluCX targets Large Enterprises and Medium Business.
- User satisfaction: SoluCX scores higher with a 5.0-star average.
- Deployment: eNPS supports SaaS/Web/Cloud; SoluCX supports SaaS/Web/Cloud.
Compare eNPS vs SoluCX vs Zonka Feedback — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most NPS Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for SMBs needing simple, real-time NPS customer feedback management.
- You are a small or medium business with 1-500 employees seeking straightforward NPS scoring.
- Your customer service or success teams want easy-to-use, survey-based feedback collection.
- You need real-time customer rankings from -100 to +100 for quick sentiment insights.
- You require advanced analytics or detailed customer feedback beyond basic NPS scoring.
- You are a large enterprise needing complex integrations and scalable, enterprise-grade features.
Best for real-time sales lead capture and end-to-end lifecycle management.
- You need real-time analytics to identify sales opportunities and risks.
- Your sales team requires comprehensive lead lifecycle tracking and management.
- You want data-driven lead distribution to optimize sales workflows.
- You lack a structured sales team focused on lead lifecycle processes.
- You require transparent pricing and extensive user feedback before purchase.
Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
- You need flexible survey building with templates and advanced logic.
- Your team requires robust offline survey tools for data collection.
- You want strong API integration to customize data workflows.
- You require advanced AI-driven analytics for deep survey insights.
- You need comprehensive export options, especially full feedback PDFs.
eNPS: Best for SMBs needing simple, real-time NPS customer feedback management. SoluCX: Best for real-time sales lead capture and end-to-end lifecycle management.
Description | NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking ... Read More about eNPS | SoluCX NPS is a web-based application that enables companies to capture, track, and fulfill leads in real-time. It accompanies the company through the entire lead life cycle by providing ... Read More about SoluCX | NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where ... Read More about Zonka Feedback |
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Entry Level Pricing |
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Spotsaas ScoreWhat's this? ↗ | 8.2/10 | 8.7/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | Small BusinessLarge Enterprises | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  eNPS has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do eNPS, SoluCX and Zonka Feedback Compare on Features?
Total Features | 11 Features | 14 Features | 28 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare eNPS, SoluCX and Zonka Feedback on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |  |
Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
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GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | — | — |
Data Encryption | — | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
eNPS vs SoluCX User Reviews & Rating Comparison
User Ratings | 4.5 (based on 4 reviews) | 5 (based on 1 reviews) | |
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate the straightforward NPS scoring and ease of use, though the small number of reviews limits confidence. What buyers like
Common complaints
| Buyer sentiment Limited review data with a perfect rating but insufficient feedback to gauge broader buyer sentiment. What buyers like
Common complaints
| Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Makro  Swift  Magalu |  Leroy Merlin  SAP  BCG |
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Media and Screenshots
Screenshots |  1 Screenshots | No screenshots available. |
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Videos | No videos available. |  2 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, eNPS or SoluCX?
- SoluCX edges out the other on user ratings (5.0 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do eNPS and SoluCX offer a free trial?
- eNPS offers a free trial. SoluCX does not.
- What is the starting price of eNPS vs SoluCX?
- eNPS starts at $29 /Month. SoluCX starts at Contact for pricing.
- What are the top alternatives to eNPS?
- Top alternatives to eNPS include Zonka Feedback, Retently, FeedbackLink, Promoter Ninja, GrowthScore.
- What are the top alternatives to SoluCX?
- Top alternatives to SoluCX include Zonka Feedback, FeedbackLink, Promoter Ninja, eNPS, GrowthScore.