Convin vs Refract Comparison
Convin
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Convin is an AI-powered Conversation Intelligence Tool used by sales teams to close more deals. Easily manage call logs, topics and any related data. Get alerts and valuable feedback to optimize processes. It provides ad…
Refract
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Introducing Refract, the ultimate solution for capturing and analyzing every conversation within your sales team. Our product helps you review, coach, and share the most valuable moments from your sales calls. With Refra…
Convin leads on user satisfaction with a 4.7-star rating across 633 reviews.
Convin vs Refract — at a glance
| Feature | Convin | Refract |
|---|---|---|
| Rating | 4.7 / 5 | 4.5 / 5 |
| Reviews | 633 | 397 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Conversation Intelligence Software | Conversation Intelligence Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | — |
| Support modes | Business Hours, Online | Online |
| Certifications | — | — |
| Data residency | US | US |
Key differences between Convin and Refract
- Free trial: Convin offers a free trial; Refract does not.
- User satisfaction: Convin scores higher with a 4.7-star average.
- Deployment: Convin supports SaaS/Web/Cloud; Refract supports SaaS/Web/Cloud.
Convin vs Refract — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Conversation Intelligence Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
AI-driven conversation intelligence for SMB sales teams to boost deal closures.
- You need AI-powered behavior analysis and spoken topic duration metrics for calls.
- You are a sales manager or rep in a small to medium-sized business (11-1000 employees).
- You want alerts and actionable feedback to optimize sales processes efficiently.
- Your company lacks a dedicated sales team to leverage conversation intelligence.
- You require extensive customization, integrations, or transparent pricing upfront.
AI-powered conversation intelligence for sales coaching and performance improvement.
- You need AI-driven transcription and sentiment analysis to understand sales calls deeply.
- Your sales managers and coaches require real-time feedback to enhance team performance.
- You want seamless CRM integration for automatic call data logging and analysis.
- Your team requires built-in scheduling or calendar management features within the platform.
- You need internal chat, messaging, or document and training management capabilities.
Convin: AI-driven conversation intelligence for SMB sales teams to boost deal closures. Refract: AI-powered conversation intelligence for sales coaching and performance improvement.
Description | Convin is an AI-powered Conversation Intelligence Tool used by sales teams to close more deals. Easily manage call logs, topics and any related data. Get alerts and valuable feedback to ... Read More about Convin | Introducing Refract, the ultimate solution for capturing and analyzing every conversation within your sales team. Our product helps you review, coach, and share the most valuable moments ... Read More about Refract |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 11-500 employees501-1000 employees | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |  Convin has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Convin and Refract Compare on Features?
Total Features | 0 Features | 8 Features |
|---|---|---|
Unique Features | No features | No unique features |
Get Quote | Get Quote |
Compare Convin and Refract on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
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Data Residency | 🇺🇸 US | 🇺🇸 US |
Convin User Reviews & Rating Comparison
User Ratings | 4.5 (based on 397 reviews) | |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyers generally express high satisfaction with Convin's AI-driven insights and call performance analytics, praising its ease of use and impact on sales effectiveness. What buyers like
Common complaints
| Buyer sentiment Users appreciate Refract's AI-driven insights and CRM integrations but note limitations in scheduling and internal communication features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Zoopla  Siemens  VMware |
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Media and Screenshots
Screenshots | No screenshots available. |  2 Screenshots |
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Videos | No videos available. |  1 Videos |
Top Alternatives to Convin and Refract in 2026
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Convin or Refract?
- Convin edges out the other on user ratings (4.7 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Convin and Refract offer a free trial?
- Convin offers a free trial. Refract does not.
- What is the starting price of Convin vs Refract?
- Convin starts at Contact for pricing. Refract starts at Contact for pricing.
- What are the top alternatives to Convin?
- Top alternatives to Convin include Conversica, Konverse AI, Conversational AI Bot, Refract, q&ai Technologies.
- What are the top alternatives to Refract?
- Top alternatives to Refract include q&ai Technologies, RepsMate, VoiceLab, Convlo, Chorus.