ClientSuccess vs Akita Comparison
ClientSuccess
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Clientsuccess is a customer success software that helps to keep team members regularly reporting in a project management platform. It has a great list of features that help SmarterTools clients address the most common pa…
Akita
Starting at $160 /Month
- Large Enterprises
- Medium Business
Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email automation, customer lifecycle a…
ClientSuccess leads on user satisfaction with a 4.5-star rating across 229 reviews.
SpotSaaS Analysis
ClientSuccessAkita
The core difference between ClientSuccess and Akita lies in their target audience and functionality, with ClientSuccess catering to medium to large teams seeking integrated solutions, while Akita is designed for small to medium teams looking for customizable, open-source tools. Ideal buyers for ClientSuccess are larger organizations needing robust customer success and project management features, whereas Akita is perfect for smaller businesses that prioritize flexibility and cost-effectiveness.
- Best for medium to large teams - Integrated customer success and project management - Automatic tracking of customer conversations - Personalized email automation for client engagement - Suitable for medium businesses and large enterprises - Price not listed
- Best for small to medium teams - Customizable, open-source customer success tools - Free platform with unlimited agents - Live chat support included - Flexible customer lifecycle and escalation management - Price: $160
ClientSuccess vs Akita — at a glance
| Feature | ClientSuccess | Akita |
|---|---|---|
| Rating | 4.5 / 5 | 3.4 / 5 |
| Reviews | 229 | 3 |
| Starting price | Contact for pricing | $160 /Month |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Business Hours | Online |
| Certifications | SOC 2, GDPR | — |
| Data residency | US | US |
Key differences between ClientSuccess and Akita
- Pricing: Akita starts at $160 /Month. ClientSuccess pricing is not publicly listed.
- User satisfaction: ClientSuccess scores higher with a 4.5-star average.
- Deployment: ClientSuccess supports SaaS/Web/Cloud; Akita supports SaaS/Web/Cloud.
ClientSuccess vs Akita — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for medium to large teams needing integrated customer success and project management.
- You require automatic tracking of customer conversations to streamline communication.
- Your team benefits from personalized email automation to enhance client engagement.
- You need combined project management and sales opportunity tracking in one platform.
- You are a freelancer or solo consultant without a dedicated customer success team.
- You prefer transparent, publicly available pricing and simpler setup processes.
Best for small to medium teams needing customizable, open source customer success tools.
- You want a free, open source platform with unlimited agents and live chat support.
- Your team requires flexible customer lifecycle and escalation management capabilities.
- You prefer a solution built on Ruby on Rails with efficient ElasticSearch indexing.
- Your company needs advanced analytics and extensive third-party integrations.
- You require strong vendor support, SLAs, or enterprise-grade feature sets.
ClientSuccess: Best for medium to large teams needing integrated customer success and project management. Akita: Best for small to medium teams needing customizable, open source customer success tools.
Description | Clientsuccess is a customer success software that helps to keep team members regularly reporting in a project management platform. It has a great list of features that help SmarterTools ... Read More about ClientSuccess | Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email ... Read More about Akita |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Medium BusinessLarge Enterprises | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  Akita has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare ClientSuccess and Akita on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Starting From |
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Pricing Plans |
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✗ No | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
ClientSuccess User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyers generally rate ClientSuccess positively for its automation and integrated features but note concerns about pricing transparency and setup complexity. What buyers like
Common complaints
| Buyer sentiment Limited user feedback with mixed ratings, indicating early-stage adoption and potential feature gaps. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Peek  Mural  Centrify | No Customers information available. |
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Media and Screenshots
Screenshots |  1 Screenshots | No screenshots available. |
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Videos |  1 Videos | No videos available. |
Top Alternatives to ClientSuccess and Akita in 2026
Alternatives |
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Related Blogs and Articles for Customer Success Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ClientSuccess or Akita?
- ClientSuccess edges out the other on user ratings (4.5 vs 3.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ClientSuccess and Akita offer a free trial?
- Neither ClientSuccess nor Akita currently lists a free trial.
- What is the starting price of ClientSuccess vs Akita?
- ClientSuccess starts at Contact for pricing. Akita starts at $160 /Month.
- What are the top alternatives to ClientSuccess?
- Top alternatives to ClientSuccess include Parlor, ProsperStack, Custify, Salesmachine, Catalyst.
- What are the top alternatives to Akita?
- Top alternatives to Akita include Parlor, ClientSuccess, Custify, Salesmachine, Catalyst.