CallView 360 vs CallRail Comparison
CallView 360
Starting at Contact for pricing
- Large Enterprises
- Medium Business
CallView 360 is inbound call tracking software that uses acoustical analysis algorithms to detect, count, and report on incoming inbound calls. It is a computer telephony integration add-on module for a call center solut…
CallRail
Starting at $45 /Month
- Free Trial
- Large Enterprises
- Medium Business
CallRail makes it easy to track incoming leads across multiple channels—web, social media, call tracking, even call center. CallRail keeps detailed information on each interaction so user can identify trends, measure res…
CallView 360 leads on user satisfaction with a 4.8-star rating across 4 reviews.
SpotSaaS Analysis
CallView 360CallRail
The core difference between CallView 360 and CallRail lies in CallView 360's specialized integration with Microsoft Dynamics CRM for call tracking, making it ideal for medium to large call centers, while CallRail offers a more general call tracking solution suitable for various business sizes. CallView 360 is best suited for businesses that heavily rely on Microsoft Dynamics CRM, whereas CallRail is a more flexible option for companies looking for straightforward call tracking capabilities.
- Best for medium to large call centers - Deep integration with Microsoft Dynamics CRM - Provides detailed inbound call data - Includes caller ID and call metadata - Ideal for businesses focused on CRM data - Notable for its specialized call tracking features
- General call tracking solution - Pricing starts at $45 - Suitable for various business sizes - Offers basic call analytics - User-friendly interface - Flexible for different marketing needs
CallView 360 vs CallRail — at a glance
| Feature | CallView 360 | CallRail |
|---|---|---|
| Rating | 4.8 / 5 | 4.5 / 5 |
| Reviews | 4 | 2,763 |
| Starting price | Contact for pricing | $45 /Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Inbound Call Tracking Software | Inbound Call Tracking Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Business Hours, Online | Business Hours, Online |
| Certifications | — | SOC 2, GDPR |
| Data residency | US | US |
Key differences between CallView 360 and CallRail
- Pricing: CallRail starts at $45 /Month. CallView 360 pricing is not publicly listed.
- Free trial: CallRail offers a free trial; CallView 360 does not.
- User satisfaction: CallView 360 scores higher with a 4.8-star average.
- Deployment: CallView 360 supports SaaS/Web/Cloud; CallRail supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
CallView 360 vs CallRail — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Inbound Call Tracking Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for call centers needing deep Microsoft Dynamics CRM call tracking integration.
- You operate a medium to large call center using Microsoft Dynamics CRM.
- You require detailed inbound call data including caller ID and call metadata.
- You need accurate call detection powered by acoustical analysis algorithms.
- Your organization does not use Microsoft Dynamics CRM as your CRM platform.
- You are a small business without dedicated call center infrastructure or technical resources.
Large Enterprises, Medium Business, Small Business
CallView 360 typically suits Large Enterprises and Medium Business. CallRail tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | CallView 360 is inbound call tracking software that uses acoustical analysis algorithms to detect, count, and report on incoming inbound calls. It is a computer telephony integration add-on ... Read More about CallView 360 | CallRail makes it easy to track incoming leads across multiple channels—web, social media, call tracking, even call center. CallRail keeps detailed information on each interaction so user ... Read More about CallRail |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Medium BusinessLarge Enterprises | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare CallView 360 and CallRail on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✗ No |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
CallView 360 User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users rate CallView 360 highly for its integration and call tracking accuracy but feedback is limited due to few reviews. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 828 reviews, with consistently positive feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Access Professional Systems  QShark  elmar |
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Media and Screenshots
Screenshots | No screenshots available. |  3 Screenshots |
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Videos |  1 Videos |  4 Videos |
Top Alternatives to CallView 360 and CallRail in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, CallView 360 or CallRail?
- CallView 360 edges out the other on user ratings (4.8 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do CallView 360 and CallRail offer a free trial?
- CallRail offers a free trial. CallView 360 does not.
- What is the starting price of CallView 360 vs CallRail?
- CallView 360 starts at Contact for pricing. CallRail starts at $45 /Month.
- What are the top alternatives to CallView 360?
- Top alternatives to CallView 360 include ResponseTap, AvidTrak, Calltracks, calltrak, TeleCapture.
- What are the top alternatives to CallRail?
- Top alternatives to CallRail include CallTrackingMetrics, Invoca, Calltracks, calltrak, TeleCapture.