BMC Helix ITSM vs Ivanti Service Manager Comparison
BMC Helix ITSM
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk functionality. A single, comprehe…
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…
SpotSaaS Analysis
BMC Helix ITSMIvanti Service Manager
The core difference between BMC Helix ITSM and Ivanti Service Manager lies in their specific focus areas within IT service management, with BMC emphasizing automation and user experience while Ivanti targets flexibility and integration capabilities. Ideal buyers for BMC Helix ITSM are organizations seeking advanced automation features, whereas Ivanti Service Manager is suited for businesses needing customizable workflows and integrations.
Who should pick which
- Focus on automation and user experience:
- Advanced features for IT service management:
- Suitable for organizations prioritizing efficiency:
- Strong analytics and reporting capabilities:
- Cloud-based deployment options available:
- Designed for scalability and growth:
- Emphasizes flexibility and customization:
- Ideal for businesses needing integration with other tools:
- Supports various ITIL processes:
- Offers a user-friendly interface:
- Strong mobile capabilities for on-the-go access:
- Focused on enhancing service delivery efficiency:
BMC Helix ITSM vs Ivanti Service Manager — at a glance
| Feature | BMC Helix ITSM | Ivanti Service Manager |
|---|---|---|
| Rating | 3.8 / 5 | 3.8 / 5 |
| Reviews | 856 | 386 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | SOC 2 | SOC 2 |
| Data residency | Global | Global |
Key differences between BMC Helix ITSM and Ivanti Service Manager
- Deployment: BMC Helix ITSM supports SaaS/Web/Cloud; Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
BMC Helix ITSM vs Ivanti Service Manager — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
BMC Helix ITSM typically suits Large Enterprises and Medium Business. Ivanti Service Manager tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk ... Read More about BMC Helix ITSM | Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare BMC Helix ITSM and Ivanti Service Manager on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Plans |
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
Data Residency | 🌐 Global | 🌐 Global |
BMC Helix ITSM User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 278 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Total Wine and More  SinClair Community College  AdventistHealth |
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Media and Screenshots
Screenshots | No screenshots available. |  2 Screenshots |
|---|---|---|
Videos |  4 Videos |  2 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, BMC Helix ITSM or Ivanti Service Manager?
- BMC Helix ITSM and Ivanti Service Manager are closely matched with equal user ratings of 3.8. The right choice depends on your team size, budget, and specific Service Desk Software needs.
- Do BMC Helix ITSM and Ivanti Service Manager offer a free trial?
- Yes, both BMC Helix ITSM and Ivanti Service Manager offer a free trial.
- What is the starting price of BMC Helix ITSM vs Ivanti Service Manager?
- BMC Helix ITSM starts at Contact for pricing. Ivanti Service Manager starts at Contact for pricing.
- What are the top alternatives to BMC Helix ITSM?
- Top alternatives to BMC Helix ITSM include Freshservice, EV Service Manager, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.