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BigCommerce vs Lightspeed eCom Comparison

Last updated:

BigCommerce

3.7

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Bigcommerce is an ecommerce software platform for running an online store. Offering both hosted and self-hosted solutions so user can get up-and-running quickly, Bigcommerce ecommerce software gives the tools to design s…

Lightspeed eCom

3.9(741 reviews)

Starting at $69 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Lightspeed eCom software was designed for companies who want to take control of their inventory management and ecommerce sales to grow their business. Lightspeed eCom is a multi-channel inventory management solution that…

Lightspeed eCom leads on user satisfaction with a 3.9-star rating across 741 reviews.

BigCommerce vs Lightspeed eCom — at a glance

FeatureBigCommerceLightspeed eCom
Rating3.7 / 53.9 / 5
Reviews741
Starting priceContact for pricing$69 /Month
Free trial No Yes
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryEcommerce SoftwareEcommerce Software
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - MacSaaS/Web/Cloud
APIAvailableAvailable
Support modes24/7 (Live rep), Business Hours, OnlineOnline
CertificationsSOC 2, GDPRGDPR
Data residencyGlobalGlobal

Key differences between BigCommerce and Lightspeed eCom

  • Pricing: Lightspeed eCom starts at $69 /Month. BigCommerce pricing is not publicly listed.
  • Free trial: Lightspeed eCom offers a free trial; BigCommerce does not.
  • User satisfaction: Lightspeed eCom scores higher with a 3.9-star average.
  • Deployment: BigCommerce supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Lightspeed eCom supports SaaS/Web/Cloud.

BigCommerce vs Lightspeed eCom — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Ecommerce Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

BigCommerce - Ecommerce Software
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Lightspeed eCom - Ecommerce Software
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Biggest differences

Start here before you go deeper into features.

BigCommerce

Best for medium to large ecommerce businesses needing customizable storefronts.

Choose if
  • You require a flexible platform combining hosted and self-hosted ecommerce solutions.
  • Your team values robust product management with customizable themes and order handling.
  • You want exceptional, responsive real human customer support for complex store setups.
Consider alternatives if
  • You are a small business seeking a simple, minimal setup ecommerce solution.
  • Your business depends heavily on a wide variety of third-party apps and integrations.

Lightspeed eCom

Best for

Large Enterprises, Medium Business, Small Business

BigCommerce typically suits Large Enterprises and Medium Business. Lightspeed eCom tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Bigcommerce is an ecommerce software platform for running an online store. Offering both hosted and self-hosted solutions so user can get up-and-running quickly, Bigcommerce ecommerce ... Read More about BigCommerce

Lightspeed eCom software was designed for companies who want to take control of their inventory management and ecommerce sales to grow their business. Lightspeed eCom is a multi-channel ... Read More about Lightspeed eCom

Entry Level Pricing

  • Not Available
  • Starts from $69 , Billed Yearly

Free Trial Availability

  • No free trial

Spotsaas Score

What's this? ↗

9.6/10

8.6/10

User Ratings

Based on verified Spotsaas reviews

3.7

Best Company Size

51-500 employees500+ employees
Get pricing help
Get pricing help

Software Demo

Demo

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How do BigCommerce and Lightspeed eCom Compare on Features?

Total Features

20 Features

11 Features

Unique Features

No unique features

No unique features

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Get Quote

Compare BigCommerce and Lightspeed eCom on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • Not Available
      • $69 , Billed Yearly

      Pricing Plans

      • Not Available

      Pricing Page

      Pricing information not available

      Lightspeed eCom pricing

      Other Details

      Organization Types supported

      • Individuals
      • Large Enterprises
      • Freelancers
      • Medium Business
      • Small Business
      • Individuals
      • Large Enterprises
      • Freelancers
      • Medium Business
      • Small Business

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - iOS
      • Mobile - Android
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - iOS
      • Mobile - Android
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes

      HIPAA

      ✗ No
      ✗ No

      GDPR

      ✓ Yes
      ✓ Yes

      Single Sign-On (SSO)

      ✓ Yes

      Multi-Factor Auth (MFA)

      ✓ Yes

      Data Encryption

      ✓ Yes
      ✓ Yes

      Audit Logs

      ✓ Yes

      Data Residency

      🌐 Global
      🌐 Global

      BigCommerce User Reviews & Rating Comparison

      User Ratings

      No reviews available for the product

      Rating Distribution

      300

      107

      50

      26

      134

      671

      15

      1

      12

      40

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyers generally appreciate BigCommerce's ease of use and strong customer support but note some complexity and limited app marketplace as drawbacks.

      What buyers like

      • Ease of use
      • Customer support
      • Product management capabilities

      Common complaints

      • Complexity in setup
      • Limited app marketplace

      Buyer sentiment

      Buyer sentiment is mixed to positive across 739 reviews, with clear strengths and a few common watchouts.

      What buyers like

      • Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
      • Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
      • Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.

      Common complaints

      • Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
      • Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
      • Limited availability of physical support for on-site technical issues, impacting the resolution time and effectiveness of service for some customers.

      Pros and Cons

      • Intuitive and easy to use interface for non-developers

      • Excellent and responsive customer service and support

      • Robust product management tools with customizable themes

      • Limited selection of additional apps and connectors in the marketplace

      • Complexity in setting up product categories and discount configurations

      • Seamless integration with retail POS systems enhances efficiency.

      • Multi-channel capabilities support diverse sales strategies.

      • User-friendly design simplifies inventory management.

      • Customization may be limited for specific needs.

      • Higher costs could deter smaller retailers.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      List of Customers

      Customers

      Bohemian Traders

      Bohemian Traders

      The Pink Lily Boutique

      The Pink Lily Boutique

      Twirly Girl

      Twirly Girl

      No Customers information available.

      Media and Screenshots

      Screenshots

      BigCommerce_Screenshot 1

      7 Screenshots

      Reporting Analytics

      1 Screenshots

      Videos

      video-0

      3 Videos

      video-0

      1 Videos

      Top Alternatives to BigCommerce and Lightspeed eCom in 2026

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, BigCommerce or Lightspeed eCom?
      Lightspeed eCom edges out the other on user ratings (3.9 vs 3.7). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do BigCommerce and Lightspeed eCom offer a free trial?
      Lightspeed eCom offers a free trial. BigCommerce does not.
      What is the starting price of BigCommerce vs Lightspeed eCom?
      BigCommerce starts at Contact for pricing. Lightspeed eCom starts at $69 /Month.
      What are the top alternatives to BigCommerce?
      Top alternatives to BigCommerce include Squarespace, SimpleShop, CS-Cart, WooCommerce, Shopify Plus.
      What are the top alternatives to Lightspeed eCom?
      Top alternatives to Lightspeed eCom include ShopKeep, SkuIQ, ShopTill-e, WooCommerce, Shopify Plus.

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