9.6
SpotScore
BigCommerce Reviews in July 2026: User Ratings, Pros & Cons
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BigCommerce Reviews & Ratings
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Spotsaas Editor’s POV
BigCommerce is a hosted ecommerce platform built for merchants who need multi-channel selling, inventory management, and order fulfillment without managing servers. The core strength is 24/7 phone and chat support—not just ticketing—which matters if you need immediate help during a product launch or inventory crisis. Site building uses a drag-and-drop editor; ...Read more
BigCommerce pros and cons
Interface is accessible to non-developers.
Customer service and support are well-regarded.
Product management tools are broad and themes are customizable.
Integrates with a wide range of third-party applications.
Marketplace selection for additional apps and connectors is limited.
Product category setup can be complicated.
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Showing 1-10 out of 617
SB
Samuel B
12/28/23
"Convenient to use"
What do you like best about BigCommerce? It allows to perform many operations and transactions, and it's an excellent tool for backstore processes. What do you dislike about BigCommerce?
MA
Mario A
12/13/23
"Great place for placing and managing orders"
What do you like best about BigCommerce? you can manage and administrate all your orders and its super easy to understand What do you dislike about BigCommerce?
MG
Michael G
12/11/23
I have been using Big Commerce for at…
I have been using Big Commerce for at least 10 years. The site building tools are very intuitive and simple to use. To me one of the most important features of an ecommerce hosting site is customer service. Big Commerce has FANTASTIC customer service. Anytime I have questions or a problem that has to be resolved I call and speak with a real living human. The customer support reps are very knowledgeable and personable. When you speak to them they actually think and use their intelligence to ...
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EC
Emilio C
12/06/23
"easy to use"
What do you like best about BigCommerce? you can find items, orders, add costumers, place orders. What do you dislike about BigCommerce?
AH
Austin H
11/21/23
"Amazing service for our website"
What do you like best about BigCommerce? It does everything we need it to do and more! What do you dislike about BigCommerce?
PN
Puja N
11/09/23
"Bigcommerce is a good business platform"
What do you like best about BigCommerce? In their API document they have explained each and everything and it is very easy to find API's. Store management ,product management,paymanet gateway and online business is good.
VG
Vanessa G
10/11/23
"Overall Great Platform"
What do you like best about BigCommerce? Our ecommerce business basically doubled overnight once our BigCommerce stores went live earlier this year. SEO seems to be really good, we're able to create robust product listings with plenty of quality photos, video, etc. We love the multistore platform as we have 5 websites and are able to sell across all of them with one backend experience. No downtime that has ever been noticeable. Our CSM has been very helpful.
NK
Nicole K
10/11/23
"Partnering with BigCommerce."
What do you like best about BigCommerce? As a long standing partner of BigCommerce, we've been impressed with the ease of use of the product as well are the ease of integration. We continiously work closely with the BigCommerce team to ensure our connector always up-to-date. The customer support team it top notch and resposnive.
MZ
Mike Z
10/10/23
"Best Commerce must have already been taken."
What do you like best about BigCommerce? User-friendly interface. Excellent Customer Service and Customer Support when you need it.
LS
Logan S
10/06/23
"Best in the business!"
What do you like best about BigCommerce? Fast responses, personal customer service, and family/friendly service. What do you dislike about BigCommerce?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].