BeyondTrust Remote Support vs LogMeIn Rescue vs Splashtop Business Access Comparison
BeyondTrust Remote Support
Starting at $2,097 /Year
- Free Trial
- Large Enterprises
- Medium Business
BeyondTrust is a software product that allows you to provide remote support to your customers. Using this software, you can connect to the desktop of a user who is experiencing a problem and view their system exactly as…
LogMeIn Rescue
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
LogMeIn Rescue provides everything you need to conveniently and securely access, control and help solve your users computers from anywhere. This intutive user interface allows you to quickly deploy the software and get s…
Splashtop Business Access
Starting at $4.54 /User/Month
- Free Trial
- Individuals
- Large Enterprises
Splashtop Business Access lets you access your office from anywhere in the world, allowing you to stay connected to all your files and network resources. This application is designed for corporations that want to give th…
BeyondTrust Remote Support vs LogMeIn Rescue vs Splashtop Business Access — at a glance
| Feature | BeyondTrust Remote Support | LogMeIn Rescue | Splashtop Business Access |
|---|---|---|---|
| Rating | 4.6 / 5 | 4.6 / 5 | 4.8 / 5 |
| Reviews | 418 | 500 | 699 |
| Starting price | $2,097 /Year | Contact for pricing | $4.54 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Individuals, Large Enterprises, Medium Business |
| Category | Remote Access Software | Remote Access Software | Remote Access Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available | — |
| Support modes | Business Hours, Online | 24/7 (Live rep), Online | Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR |
| Data residency | US | Global | Global |
Key differences between BeyondTrust Remote Support and LogMeIn Rescue
- Pricing: BeyondTrust Remote Support starts at $2,097 /Year. LogMeIn Rescue pricing is not publicly listed.
- Deployment: BeyondTrust Remote Support supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; LogMeIn Rescue supports SaaS/Web/Cloud.
Compare BeyondTrust Remote Support vs LogMeIn Rescue vs Splashtop Business Access — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Remote Access Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for secure, cross-platform remote IT support with extensive session monitoring.
- You need robust security with session recording and auditing capabilities.
- Your support team requires compatibility across Windows, Mac, Linux, and mobile devices.
- You want the option to host the remote support server on-premises for control.
- Your organization demands rapid updates for the latest operating system releases.
- Your support heavily relies on iOS device connectivity and management.
Best for efficient, secure remote IT support with unlimited machine access.
- You need unattended remote access for troubleshooting multiple machines efficiently.
- Your team requires an intuitive interface suitable for varied technical skill levels.
- You want seamless integration with admin tools and mobile camera support via Rescue Lens.
- Your organization has a very limited budget due to LogMeIn Rescue’s higher pricing.
- You require extensive mobile device support with simple mobile interfaces.
Best for secure, affordable remote access with fast, stable connections.
- You need reliable remote access for small to mid-sized businesses (1-500 employees).
- You prioritize strong security features like two-factor authentication and encryption.
- You want an intuitive, user-friendly interface with excellent customer support.
- You require extensive customization options in lower-priced plans.
- You need comprehensive onboarding documentation and tutorials for setup.
BeyondTrust Remote Support: Best for secure, cross-platform remote IT support with extensive session monitoring. LogMeIn Rescue: Best for efficient, secure remote IT support with unlimited machine access.
Description | BeyondTrust is a software product that allows you to provide remote support to your customers. Using this software, you can connect to the desktop of a user who is experiencing a problem ... Read More about BeyondTrust Remote Support | LogMeIn Rescue provides everything you need to conveniently and securely access, control and help solve your users computers from anywhere. This intutive user interface allows you to ... Read More about LogMeIn Rescue | Splashtop Business Access lets you access your office from anywhere in the world, allowing you to stay connected to all your files and network resources. This application is designed for ... Read More about Splashtop Business Access |
|---|---|---|---|
Entry Level Pricing |
|
|
|
Free Trial Availability | |||
Spotsaas ScoreWhat's this? ↗ | 9.3/10 | 9.1/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50-500 employees501-5,000 employees | 50-500 employees501-10,000 employees | 1-50 employees51-500 employees |
Get pricing help | Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Seamless Connectivity: BeyondTrust Remote Support enables your team to connect with users quickly and effortlessly, reducing downtime and enhancing productivity. As a manager, you’ll appreciate how easy it is for technicians to access devices remotely, solving issues in real-time.
- Enhanced Security: We understand that security is a top priority for you. With BeyondTrust’s robust security protocols, including session recording and comprehensive auditing, you can rest assured that sensitive data remains protected during remote sessions.
- Cross-Platform Compatibility: Your team works with diverse operating systems. BeyondTrust Remote Support supports Windows, Mac, Linux, and mobile devices, allowing your technicians to assist users regardless of their device type or location.
- Seamless Remote Support: With LogMeIn Rescue, we can effortlessly connect with our customers and employees, regardless of their location. This means quicker resolutions and enhanced customer satisfaction, as support is just a click away.
- Multi-Device Compatibility: Whether it's a desktop, tablet, or mobile device, LogMeIn Rescue supports a wide range of platforms. This flexibility ensures that we can assist users on their preferred devices without any hassle.
- Robust Security Features: We prioritize security in every interaction. LogMeIn Rescue employs advanced encryption and multi-factor authentication, giving us peace of mind that sensitive information remains protected during remote sessions.
- Seamless Remote Access: With Splashtop Business Access, you can connect to your office computer from anywhere, making it effortless to stay productive while on the go. Imagine being able to access critical files and applications without the hassle of being tied to your desk.
- Robust Security Measures: You can rest easy knowing that Splashtop employs advanced security features, including two-factor authentication and end-to-end encryption. This ensures that your sensitive business data remains protected, giving you peace of mind as you manage your remote workforce.
- User-Friendly Interface: Whether you're tech-savvy or not, the intuitive design allows managers and team members alike to quickly get up to speed. You’ll appreciate how easy it is to navigate through the platform, allowing for more time spent on important tasks rather than troubleshooting software.
Best fit
- 50 to 5,000 employees.
- Industries: IT Services, Healthcare, Financial Services, Education, Retail, and Telecommunications.
- Job Titles: IT Support Specialists, Help Desk Technicians, System Administrators, Network Administrators, and Customer Support Representatives.
- 50 to 10,000 employees
- IT support, telecommunications, healthcare, education, and e-commerce
- IT Support Specialists, Help Desk Technicians, Customer Service Representatives, Technical Support Managers, and Operations Managers
- 1-500 employees
- IT Services, Consulting, Education, Healthcare, Remote Work Solutions
- IT Managers, Remote Support Technicians, Business Analysts, System Administrators, Customer Support Representatives
Reasons buyers look elsewhere
- Users may seek alternatives due to cost considerations, as some remote support solutions offer competitive pricing or more flexible subscription models that better fit their budgetary constraints.
- Organizations with specific security compliance requirements might explore other options that provide enhanced features like end-to-end encryption or additional authentication measures tailored to their needs.
- Companies requiring seamless integration with existing IT infrastructure may find alternative remote support tools that offer better compatibility with their current systems and software applications.
- Users may seek alternatives due to high subscription costs, especially for small businesses or startups that require cost-effective solutions without compromising on essential features and functionalities.
- Some may find LogMeIn Rescue's interface unintuitive, prompting them to explore alternatives that offer a more user-friendly experience and streamlined navigation for both technicians and end-users.
- Limited customization options can drive users to look for alternatives that allow greater flexibility in branding, workflow, and integration with existing tools tailored to their specific business needs.
- Users may seek alternatives due to pricing concerns, as some may find Splashtop Business Access more expensive compared to other remote access solutions that offer similar features at a lower cost.
- Some businesses may require specific integrations or advanced features not available in Splashtop, prompting a search for alternatives that better align with their operational needs.
- Performance issues or connectivity problems with Splashtop could lead users to explore other remote access tools that guarantee more reliable connections and faster response times.
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
How do BeyondTrust Remote Support, LogMeIn Rescue and Splashtop Business Access Compare on Features?
Total Features | 7 Features | 7 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote | Get Quote |
Compare BeyondTrust Remote Support, LogMeIn Rescue and Splashtop Business Access on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | |||
|---|---|---|---|
Starting From |
|
|
|
Pricing Plans |
|
|
|
Pricing Page |  |  |  |
Other Details
Organization Types supported |
|
|
|
|---|---|---|---|
Platforms Supported |
|
|
|
Modes of support |
|
|
|
API Support |
|
|
|
Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes | ✓ Yes |
|---|---|---|---|
HIPAA | ✓ Yes | ✓ Yes | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global | 🌐 Global |
BeyondTrust Remote Support vs LogMeIn Rescue User Reviews & Rating Comparison
User Ratings | |||
|---|---|---|---|
Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise BeyondTrust Remote Support for its broad OS compatibility, security features, and range of remote tools, while noting occasional connectivity and update delays as main drawbacks. What buyers like
Common complaints
| Buyer sentiment Users generally praise LogMeIn Rescue for its ease of use, robust remote support features, and security, though some note connectivity and pricing concerns. What buyers like
Common complaints
| Buyer sentiment Overall, users express high satisfaction with Splashtop Business Access, praising its reliability, ease of use, and affordability despite minor technical issues. What buyers like
Common complaints
|
Pros and Cons |
|
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Motorola | No Customers information available. |
|---|
Media and Screenshots
Screenshots |  8 Screenshots |  1 Screenshots |  5 Screenshots |
|---|---|---|---|
Videos |  3 Videos |  1 Videos |  3 Videos |
Alternatives
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Remote Access Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, BeyondTrust Remote Support or LogMeIn Rescue?
- BeyondTrust Remote Support and LogMeIn Rescue are closely matched with equal user ratings of 4.6. The right choice depends on your team size, budget, and specific Remote Access Software needs.
- Do BeyondTrust Remote Support and LogMeIn Rescue offer a free trial?
- Yes, both BeyondTrust Remote Support and LogMeIn Rescue offer a free trial.
- What is the starting price of BeyondTrust Remote Support vs LogMeIn Rescue?
- BeyondTrust Remote Support starts at $2,097 /Year. LogMeIn Rescue starts at Contact for pricing.
- What are the top alternatives to BeyondTrust Remote Support?
- Top alternatives to BeyondTrust Remote Support include Zoho Assist, Wayk Now, ScreenMeet, ISL Online, RemotePC.
- What are the top alternatives to LogMeIn Rescue?
- Top alternatives to LogMeIn Rescue include Zoho Assist, ScreenMeet, GoToMyPC, RemotePC, BeyondTrust Remote Support.