Amwell vs Mend Comparison
Amwell
Starting at Contact for pricing
- Individuals
- Large Enterprises
Amwell telemedicine software is one of the new and advanced apps on the market with a simple intuitive interface that is comparable to a face-to-face physician visit. Amwell features include both computerized and manual…
Mend
Starting at Contact for pricing
- Individuals
- Large Enterprises
Mend is a health platform designed with the healthcare team in mind. Mend is different from other telemedicine applications, and allows team to connect with patients anywhere, anytime. Mend empowers the healthcare team t…
Mend leads on user satisfaction with a 4.5-star rating across 289 reviews.
SpotSaaS Analysis
AmwellMend
The core difference between Amwell and Mend lies in Amwell's focus on integrated telemedicine tools for medium to large healthcare organizations, while Mend emphasizes empathetic patient connections for healthcare teams of various sizes. Ideal buyers for Amwell are medium to large healthcare organizations needing comprehensive telemedicine solutions, whereas Mend is best suited for small businesses and large enterprises looking to enhance patient engagement and feedback.
- Best for medium to large healthcare organizations - Offers integrated telemedicine tools - Combines computerized and manual diagnosis - Includes patient monitoring features - Focuses on licensed U.S. physicians - Ideal for organizations needing comprehensive solutions
- Best for small businesses and large enterprises - Emphasizes empathetic patient connections - Aims to improve patient engagement remotely - Focuses on actionable patient feedback - Suitable for healthcare providers and teams - Offers flexible telemedicine solutions
Amwell vs Mend — at a glance
| Feature | Amwell | Mend |
|---|---|---|
| Rating | 3.3 / 5 | 4.5 / 5 |
| Reviews | 2,124 | 289 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Individuals, Large Enterprises, Medium Business | Individuals, Large Enterprises, Medium Business |
| Category | Telemedicine Software | Telemedicine Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | — |
| Support modes | Business Hours | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR | SOC 2, HIPAA, GDPR |
| Data residency | US | US |
Key differences between Amwell and Mend
- User satisfaction: Mend scores higher with a 4.5-star average.
- Deployment: Amwell supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Mend supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Amwell vs Mend — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Telemedicine Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for medium to large healthcare organizations needing integrated telemedicine tools.
- You require a telemedicine platform combining computerized and manual diagnosis by licensed U.S. physicians.
- You want integrated patient monitoring features like blood pressure and weight scale tracking within the app.
- You value a simple, intuitive interface that mimics face-to-face physician visits.
- You are a small clinic without existing telemedicine infrastructure or limited budget transparency.
- You need a solution with clearly published pricing and consistently high user satisfaction ratings.
Best for healthcare teams needing empathetic, flexible telemedicine patient connections.
- You are a healthcare provider or team seeking to improve patient engagement remotely.
- You want a telemedicine platform that emphasizes empathy and actionable patient feedback.
- You need a solution that increases patient satisfaction while reducing operational expenses.
- Your organization is outside the healthcare industry or lacks remote patient interaction needs.
- You require transparent pricing and detailed feature information upfront for evaluation.
Amwell: Best for medium to large healthcare organizations needing integrated telemedicine tools. Mend: Best for healthcare teams needing empathetic, flexible telemedicine patient connections.
Description | Amwell telemedicine software is one of the new and advanced apps on the market with a simple intuitive interface that is comparable to a face-to-face physician visit. Amwell features ... Read More about Amwell | Mend is a health platform designed with the healthcare team in mind. Mend is different from other telemedicine applications, and allows team to connect with patients anywhere, anytime. Mend ... Read More about Mend |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.6/10 | 8.5/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Medium BusinessLarge Enterprises | Small BusinessLarge Enterprises |
Get pricing help | Get pricing help |
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How do Amwell and Mend Compare on Features?
Total Features | 9 Features | 7 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Amwell and Mend on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✓ Yes | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US |
Amwell User Reviews & Rating Comparison
User Ratings | 3.3 (based on 2124 reviews) | 4.5 (based on 289 reviews) |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment User sentiment is mixed with appreciation for ease of use but concerns about pricing and feature limitations. What buyers like
Common complaints
| Buyer sentiment Buyers generally appreciate Mend for improving patient connection and satisfaction but note the lack of pricing transparency and detailed feature information. What buyers like
Common complaints
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Pros and Cons |
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Top Alternatives to Amwell and Mend in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Amwell or Mend?
- Mend edges out the other on user ratings (4.5 vs 3.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Amwell and Mend offer a free trial?
- Neither Amwell nor Mend currently lists a free trial.
- What is the starting price of Amwell vs Mend?
- Amwell starts at Contact for pricing. Mend starts at Contact for pricing.
- What are the top alternatives to Amwell?
- Top alternatives to Amwell include Chiron Health, 1upHealth, Mend, eVisit, VCDoctor.
- What are the top alternatives to Mend?
- Top alternatives to Mend include VCDoctor, Teledentix, eVisit, Amwell, Certintell.