Which is better, Agile CRM or Freshworks 360?

Agile CRM edges out Freshworks 360 based on user ratings across 1,715 reviews. That said, the best pick depends on your workflow — Freshworks 360 may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Agile CRM and Freshworks 360?

Key differences between Agile CRM and Freshworks 360 include pricing (Agile CRM starts at $9.99 vs Freshworks 360 at undisclosed); target audience (Agile CRM targets Freelancers / Consultants while Freshworks 360 serves Large Enterprises). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Agile CRM and Freshworks 360 offer a Free trial?

Neither Agile CRM nor Freshworks 360 offers a free trial.

Who are the typical users of Freshworks 360?

Freshworks 360 is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of Agile CRM and Freshworks 360?

The starting price of Agile CRM is $9.99/User/Month. Pricing for Freshworks 360 is unavailable.

What are the best alternatives to Agile CRM?

Some top alternatives to Agile CRM include Bigin by Zoho CRM, Hubspot Marketing Hub, ClickUp, Zoho CRM, Freshsales.

What are the best alternatives to Freshworks 360?

Some top alternatives to Freshworks 360 include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

Agile CRM vs Freshworks 360 vs Bigin by Zoho CRM Comparison

Last updated: May 18, 2026

Agile CRM

4.4(1,715 reviews)

Starting at $9.99 /User/Month

Freelancers / Consultants
Large Enterprises

Agile CRM is a market leading CRM system for managing and growing your business . It includes modules for sales force automation, customer service automation, marketing automation, accounts payable, accounts receivable a…

View Pricing Read Reviews

Freshworks 360

Starting at Contact for pricing

Large Enterprises
Medium Business

Freshworks is a real-time customer engagement platform that provides customers 360° product experience to answer their queries faster by integrating multiple channels like voice, email, social and others. The platform al…

View Pricing Read Reviews

Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

Free Trial
Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

View Pricing Read Reviews

Agile CRM leads on user satisfaction with a 4.4-star rating across 1,715 reviews.

SpotSaaS Analysis

Agile CRMFreshworks 360Bigin by Zoho CRM

The core difference between Agile CRM and Freshworks 360 is that Agile CRM offers a clear pricing structure starting at $9.99, while Freshworks 360 does not disclose its pricing. Ideal buyers for Agile CRM are small businesses seeking an affordable CRM solution, while Freshworks 360 may appeal to companies looking for a comprehensive suite of customer engagement tools without upfront pricing information.

- Affordable pricing starting at $9.99 - Simple user interface - Ideal for small businesses - Basic CRM features included - No hidden fees - Easy to set up

- Comprehensive customer engagement suite - Pricing information not disclosed - Suitable for various company sizes - Advanced analytics and reporting - Integrates with multiple platforms - Focus on customer experience management

Agile CRM vs Freshworks 360 vs Bigin by Zoho CRM — at a glance

Feature	Agile CRM	Freshworks 360	Bigin by Zoho CRM
Rating	4.4 / 5	—	4.3 / 5
Reviews	1,715	—	119
Starting price	$9.99 /User/Month	Contact for pricing	$7 /User/Month
Free trial	No	No	Yes
Free version	No	No	No
Best for	Freelancers / Consultants, Large Enterprises, Medium Business	Large Enterprises, Medium Business, Small Business	Small Business
Category	CRM Software	CRM Software	CRM Software
Platforms	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	—	Available
Support modes	24/7 (Live rep), Online	Business Hours, Online	Business Hours, Online
Certifications	SOC 2	SOC 2	—
Data residency	US	Global	Global

Key differences between Agile CRM and Freshworks 360

Pricing: Agile CRM starts at $9.99 /User/Month. Freshworks 360 pricing is not publicly listed.
Target audience: Agile CRM is built for Freelancers / Consultants and Large Enterprises, while Freshworks 360 targets Large Enterprises and Medium Business.
Deployment: Agile CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Freshworks 360 supports SaaS/Web/Cloud.

Compare Agile CRM vs Freshworks 360 vs Bigin by Zoho CRM — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Agile CRM (1195) Talk to an expert Talk to an expert	Freshworks 360 Talk to an expert Talk to an expert

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Agile CRM

Best for

Freelancers / Consultants, Large Enterprises, Medium Business

Freshworks 360

Best for

Large Enterprises, Medium Business, Small Business

Bigin by Zoho CRM

Best for

Small Business

Agile CRM typically suits Freelancers / Consultants and Large Enterprises. Freshworks 360 tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Agile CRM is a market leading CRM system for managing and growing your business . It includes modules for sales force automation, customer service automation, marketing automation, accounts ... Read More about Agile CRM	Freshworks is a real-time customer engagement platform that provides customers 360° product experience to answer their queries faster by integrating multiple channels like voice, email, ... Read More about Freshworks 360	Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM
Entry Level Pricing	Starts from $9.99 , Billed Yearly	Not Available	Starts from $7 , Billed Yearly
Free Trial Availability	No free trial	No free trial	Get Free Trial
Spotsaas Score What's this? ↗	8.9/10	7.5/10	9.0/10
User Ratings Based on verified Spotsaas reviews	4.4 (1715)		4.3 (119)
	Get pricing help	Get pricing help	Visit website

Software Demo

Demo

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How do Agile CRM, Freshworks 360 and Bigin by Zoho CRM Compare on Features?

Total Features	10 Features	3 Features	10 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare Agile CRM, Freshworks 360 and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$9.99 , Billed Yearly	Not Available	$7 , Billed Yearly
Pricing Plans	Free Get Started 50,000 Contacts & Companies Custom Data Fields Lead Scoring Show more + Starter Get Started Email Campaigns Web Engagement Contact Level Analytics Show more + Regular Get Started Helpdesk Groups Labels Show more + Browse all pricing plans	Not Available	Free Get Started Single Pipeline 500 Records Instant Workflows (3) Show more + Express Get Started Includes features of Free plan, plus Team Pipelines (3) 50,000 Records Show more + Premier Get Started Includes features of Express Edition plan. plus Team Pipelines (5) 100,000 Records Show more +
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	✓ Yes
HIPAA	✗ No	✗ No
Data Residency	🇺🇸 US	🌐 Global

Agile CRM vs Freshworks 360 User Reviews & Rating Comparison

User Ratings	4.4 (based on 1715 reviews)	No reviews available for the product	4.3 (based on 119 reviews)
Rating Distribution	989 115 27 13 51	No reviews available for this product	204 66 7 1 1
Spotsaas Editor’s POV generated by AI	Buyer sentiment Buyer sentiment is positive across 1195 reviews, with strong overall satisfaction. What buyers like Exceptional and responsive customer support, praised for being quick, knowledgeable, and friendly. Live chat feature is highly effective, providing real-time and efficient problem resolution. Support agents go above and beyond, often offering detailed explanations and personalized assistance. Common complaints Some specific functionality limitations, particularly regarding event reporting and sales team management. Adjustment to the user interface can take time, especially for those accustomed to other platforms. Some users reported uncertainty in the resolution's effectiveness immediately after receiving advice.	What buyers like Real-time customer engagement Multi-channel integration Personalized experiences Common complaints Complex setup process Can be overwhelming for new users Higher pricing for advanced features	Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users. Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities. Effective pipeline management and workflow automation, enabling businesses to streamline sales processes. Common complaints Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging. Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows. Inconsistent customer support with restricted availability, affecting issue resolution during critical times.
Pros and Cons	Comprehensive automation features streamline operations. User-friendly design enhances accessibility for teams. Improves overall team efficiency significantly. Integration options may be limited. Complexity can deter new users.	Multi-channel integration allows for seamless customer interactions. Real-time analytics provide actionable insights for improvement. Guided workflows enhance user experience and efficiency. Setup can be complex and time-consuming. New users may find the platform overwhelming.	Real-time updates keep teams informed. Integration with email and calendar enhances productivity. User-friendly interface simplifies navigation. Customization options may not meet all needs. New users may find the interface complex.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews		Read reviews

List of Customers

Customers	No Customers information available.	Grabyo GetYourGuide Honda	Antech Microsystem Pvt.Ltd Investacc Hire

Media and Screenshots

Screenshots	3 Screenshots	No screenshots available.
Videos	3 Videos	4 Videos

Alternatives

Alternatives	Bigin by Zoho CRM 4.3 Hubspot Marketing Hub 4.5 ClickUp 4.4	Bigin by Zoho CRM 4.3 ClickUp 4.4 Zoho CRM 4.1	ClickUp 4.4 Zoho CRM 4.1 Freshsales 4.6

Frequently asked questions

Which is better, Agile CRM or Freshworks 360?: Agile CRM edges out the other on user ratings (4.4 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Agile CRM and Freshworks 360 offer a free trial?: Neither Agile CRM nor Freshworks 360 currently lists a free trial.
What is the starting price of Agile CRM vs Freshworks 360?: Agile CRM starts at $9.99 /User/Month. Freshworks 360 starts at Contact for pricing.
What are the top alternatives to Agile CRM?: Top alternatives to Agile CRM include Bigin by Zoho CRM, Hubspot Marketing Hub, ClickUp, Zoho CRM, Freshsales.
What are the top alternatives to Freshworks 360?: Top alternatives to Freshworks 360 include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

Agile CRM vs Freshworks 360 vs Bigin by Zoho CRM Comparison

Agile CRM

Freshworks 360

Bigin by Zoho CRM

Agile CRM vs Freshworks 360 vs Bigin by Zoho CRM — at a glance

Key differences between Agile CRM and Freshworks 360

Compare Agile CRM vs Freshworks 360 vs Bigin by Zoho CRM — and walk away knowing which one fits.

Agile CRM

Freshworks 360

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

Get shortlist help from a software advisor

How do Agile CRM, Freshworks 360 and Bigin by Zoho CRM Compare on Features?

Compare Agile CRM, Freshworks 360 and Bigin by Zoho CRM on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Agile CRM vs Freshworks 360 User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Related Blogs and Articles for Crm Software

Frequently asked questions